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Reviews of Palace Hotel Polom 4 stars

Hviezdoslavova 22, 01001 Žilina, Slovakia

#11 of 25 hotels in Žilina

Guests' Choice

Review score

Based on 306 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8

  • Location

    8.2

  • Facilities

    7.9

  • Staff

    8.4

  • Value for money

    7.4

  • Free WiFi

    7.9

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Showing 1 - 42

  • Reviewed: 16 July 2018

    5.0
    Too long
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    This Hotel turned out be Totally out of place as a Best Western Hotel, it is a run down Hotel in a run down part of town. Luckily we only booked one nights stay.

    Staff friendly.

    Stayed in July 2018

  • Reviewed: 16 February 2018

    7.9
    Steam bath worked perfectly, the hotel is stylishly...
    • Business trip
    • Solo traveller
    • Single Room with Queen Bed
    • Stayed 1 night

    It came as a surprise that eggs and smashed vegetables were cold at 8 a.m., what is standard breakfast time. It's true that the venue was evidently under-booked on that day, nevertheless this should not happen in a 4-star establishment. Staff took the feedback properly and tried to intervene.

    Steam bath worked perfectly, the hotel is stylishly furnished.

    Stayed in February 2018

  • Reviewed: 16 February 2018

    9.6
    Very nice hotel handy for the station, and a few minutes walk from the centre.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights

    Good hotel and gave us an early breakfast (full cooked buffet) when they realised a few of us needed to be out before 7. Common sense quick check in when about 30 of us all arrived together.

    Stayed in February 2018

  • Reviewed: 12 February 2018

    8.8
    Very nice hotel, could do without the fancy shower
    • Business trip
    • Group
    • Single Room with Queen Bed
    • Stayed 3 nights

    -WiFi didn't work in my room, probably due to poor signal. My colleague had connection in his room, and I was able to connect in the lobby. - I hated the "fancy" shower, it is not very well built, slightly leaky, and gets steamed too fast. -The carpet could be cleaner -TV is quite old, and small.

    -Great location -Very nice breakfast -Very comfortable room -Parking available free of charge, very near to the hotel

    Stayed in February 2018

  • Reviewed: 11 February 2018

    8.3
    Location across the road from the station and close to the...
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    Location across the road from the station and close to the centre. Comfortable bed, roomy bathroom. Although I booked the hotel on my own I was one of a number of people who arrived in Žilina from a charter train that had also booked the hotel and thus went to check in at the same time. The staff took excellent initiative in getting our keys distributed quickly for which many of us were grateful.

    Stayed in February 2018

  • Reviewed: 9 February 2018

    9.6
    Pleasant stay in good location.
    • Leisure trip
    • Group
    • Single Room
    • Stayed 3 nights

    All positive.

    Friendly staff ... I was part of a large party and arrangements were made for an early breakfast without too much fuss. The hotel is in a quiet location. Also ideal for the railway station.

    Stayed in February 2018

  • Reviewed: 8 February 2018

    7.9
    Great hotel, especially shower and will use again. Just the minor issue of checking in.
    • Leisure trip
    • Group
    • Single Room
    • Stayed 3 nights

    The only thing to get Grumpy about was the check-in. Long delays due to a lot of people arriving about the same time so we choose to eat before booking in but still some issues with paying (computer rather than staff issues), however once the system was working on Monday night payment was easy and quick! Despite this I plan to use hotel again.

    Excellent location. Quiet despite proximity to station. Rooms clean with a superb bathroom. Breakfast was a bit hectic as a lot of British train spotters seemed to be present who all left around the same time. Despite this any items that ran out were quickly replaced. Will certainly use the hotel again.

    Stayed in February 2018

  • Reviewed: 8 February 2018

    6.3
    Good location but hotel was very busy and struggled to cope, especially at breakfast.
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 3 nights

    Ordered a deluxe double room and got two single beds. Finally got a very minor refund. A friend on the other hand travelling alone appeared to have got the presidential suite! Staff unable to keep up during breakfast and left waiting for various items. Rooms were VERY warm.

    Directly outside main railway station. Good bathroom and shower.

    Stayed in February 2018

  • Reviewed: 7 February 2018

    9.6
    Across the road from Zillina railway station and 5 mins walk...
    • Leisure trip
    • Group
    • Business Double Room
    • Stayed 3 nights

    Across the road from Zillina railway station and 5 mins walk from the town centre. The staff were helpful and friendly. The room was clean and tidy. I would rather have had a kettle instead of a coffee machine but there was full instructions. The wifi was poor but I was in a far part of the hotel. Breakfast was good. I would use again

    Stayed in February 2018

  • Reviewed: 7 February 2018

    6.3
    3 nights in Žilina, Slovakia
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Air conditioning didn’t work in the room - we couldn’t cool the room without opening the window which made it noisy. WIFI didn’t work in the room (OK in the restaurant). Restaurant was closed on our Saturday night. Room was small. Bed was small and against the wall on one side. Described as a deluxe queen room which it wasn’t. Complicated shower which was too small in height. The toilet had a bin fixed to the wall which meant that sitting on the toilet was more difficult than it should have been.

    Breakfast. Decor of the hotel. Friendliness of the staff.

    Stayed in February 2018

  • Reviewed: 17 September 2017

    3.3
    Better hotel for the same price in Zilina.
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The first time they gave me a room which was not done and pillows were dirty. It is also very long when you arrive at the hotel they didn't find my reservation through booking and I stayed may be 15 or 20 minutes just to get the key.

    The hotel is very old style.

    Stayed in September 2017

  • Reviewed: 22 August 2017

    9.2
    This hotel is a lavishly furnished Victorian style hotel.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    This hotel is a lavishly furnished Victorian style hotel. The hotel actually predates the Victorian Period and is conveniently located across the street from the Žilina train station(rather run down). The hotel has long hallways just like the Overlook Hotel and the Bartenders name is Lloyd ( Just kidding ) The hotel is a comfortable place to stay with a long history.

    Stayed in August 2017

  • Reviewed: 30 March 2017

    7.1
    No, no, no
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    It is not to my taste. Once it must have been really a palace hotel. They try to bring back to old feeling but for what? It overlooks on a terrable train station. Run by Korean people, probably there is a korean car factory there. Maybe they appriciate the old eurpian glory. For me it does not make any sence.

    No, no, no

    Stayed in March 2017

  • Reviewed: 26 January 2017

    7.9
    Good location with free parking
    • Business trip
    • Solo traveller
    • Single Room with Queen Bed
    • Stayed 2 nights

    WIFI did not work in room on 3rd floor, apparently a known problem - so should be fixed.

    Free on-street parking in front of the hotel makes this hotel a better choice than its competitors. Breakfast included, has a wide variety of selection, both Western food and Korean. The Korean dish for dinner was delicious.

    Stayed in January 2017

  • Reviewed: 24 December 2016

    9.6
    Old fashioned splendour
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast wasn't to the usual high standard but that may have been because the hotel wasn't busy

    The hotel was restored to a high standard a few years ago and has been kept that way.The service was very good and the staff were friendly

    Stayed in December 2016

  • Reviewed: 4 December 2016

    4.6
    Waterfall in the bathroom
    • Business trip
    • Solo traveller
    • Business Double Room
    • Stayed 2 nights
    • Submitted via mobile

    1. Waterfall from the ceiling of the bathroom. 2.Total amount of the used water came from the shower to the floor. We asked assistance but nobody solved it. Only small size towels. Room was very dark, the only window opened to a 1x1m "lichthof". The breakfast as at the 2 stars hotel, not at the 4stars quality. Only white bread. Only few choices. Hair in the teapot. There is only open parking place 100m distance from the entrance of the hotel.

    Stayed in December 2016

  • Reviewed: 22 October 2016

    7.9
    Close to city center, nicely furnished, had a good sleep...
    • Business trip
    • Solo traveller
    • Single Room with Queen Bed
    • Stayed 1 night
    • Submitted via mobile

    Some of the facilities look dated and could use an update (shower for example). The cleaning ladies woke me up at 6:30 in the morning - they stood in the corridor right in front of my door and enjoyed a hearty small talk until 8:30. I complained about this at the reception, lets hope they address this issue. Just to be sure you are not woken up too early, ask the receptionist for a room farther away from the cleaning ladies' closet.

    Close to city center, nicely furnished, had a good sleep (until 6:30). Breakfast could be better but defo not as bad as some of the other guests described.

    Stayed in October 2016

  • Reviewed: 31 August 2016

    7.9
    Nice historical place
    • Leisure trip
    • Couple
    • Business Double Room
    • Stayed 1 night

    Room windows facing the opposite wall.

    Nice historical place. The room was a bit weary but clean. Very nice bathroom facilities even a steam"sauna". Capsule coffee machine in the room. Decent breakfast. Location next to the railway station.

    Stayed in August 2016

  • Reviewed: 11 July 2018

    8.3
    Personel
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Very Small room

    Personel

    Stayed in July 2018

  • Reviewed: 25 June 2018

    4.6
    Great shower with steam function
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night

    I don't remember having such a bad breakfast in a hotel as was here... Terribble smell in lobby

    Great shower with steam function

    Stayed in June 2018

  • Reviewed: 12 February 2018

    8.3
    Perfect location, good breakfast.
    • Business trip
    • Group
    • Single Room with Queen Bed
    • Stayed 3 nights

    Noise from nearby fast food until 10pm.

    Perfect location, good breakfast.

    Stayed in February 2018

  • Reviewed: 11 February 2018

    9.2
    Convenient in Zilina
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights

    Great location & breakfast

    Stayed in February 2018

  • Reviewed: 9 February 2018

    8.5
    Comfortable room, good breakfast and friendly staff.
    • Leisure trip
    • Solo traveller
    • Single Room with Queen Bed
    • Stayed 3 nights
    • Submitted via mobile

    Comfortable room, good breakfast and friendly staff.

    Stayed in February 2018

  • Reviewed: 9 February 2018

    8.8
    Very good reception staff, considering they had to deal with...
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights

    Very good reception staff, considering they had to deal with around 50 customers all arriving at the same time.

    Stayed in February 2018

  • Reviewed: 8 February 2018

    10
    It was a short walk from the station and the staff were helpful. The breakfast was excellent
    • Leisure trip
    • Group
    • Single Room
    • Stayed 3 nights

    Nothing

    Near to the station

    Stayed in February 2018

  • Reviewed: 7 February 2018

    7.5
    Excellent
    • Leisure trip
    • Group
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing really

    Great location very close to the main railway station..bed very comfortable great room

    Stayed in February 2018

  • Reviewed: 22 January 2018

    10
    View = railway station but that cannot be helped, poor TV...
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 2 nights

    View = railway station but that cannot be helped, poor TV program selection

    Stayed in January 2018

  • Reviewed: 3 December 2017

    10
    Quality hotel with good transport links
    • Leisure trip
    • Solo traveller
    • Single Room with Queen Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Old style hotel and very comfortable

    Stayed in December 2017

  • Reviewed: 29 November 2017

    7.1
    breakfast was very poor for 4-star hotel, missing labels for...
    • Business trip
    • Solo traveller
    • Single Room with Queen Bed
    • Stayed 1 night

    breakfast was very poor for 4-star hotel, missing labels for food (what is what), vegetarian/vegab food (very limited choice)

    Stayed in November 2017

  • Reviewed: 15 November 2017

    7.1
    Not a lot going on in this location. However if you travel to the mountains or castles
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    I just feel like Slovakia is a generation behind us

    Good clean hotel. friendly.

    Stayed in November 2017

  • Reviewed: 8 October 2017

    9.2
    Cleanly, accurately.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The water in the shower room was not warm.

    Cleanly, accurately. Close to downtown and opposite train station.

    Stayed in October 2017

  • Reviewed: 21 September 2017

    7.9
    Good WiFI, helpfull staff,
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Good WiFI, helpfull staff,

    Stayed in September 2017

  • Reviewed: 14 July 2017

    7.0
    Music plays in the hotel starting at 5am.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Music plays in the hotel starting at 5am. Not possible to sleep.Are they crazy?

    Stayed in July 2017

  • Reviewed: 14 July 2017

    10
    Great location
    • Business trip
    • Solo traveller
    • Single Room with Queen Bed
    • Stayed 1 night
    • Submitted via mobile

    Location near train station can be little noisy for leisure travellers.

    Great business location, staff and restaurant. Very clean hotel.

    Stayed in June 2017

  • Reviewed: 10 July 2017

    8.3
    Nice location, competent staff.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nice location, competent staff.

    Stayed in July 2017

  • Reviewed: 16 May 2017

    9.6
    Clean with classical style interior, friendly staff & customized service.
    • Business trip
    • Solo traveller
    • Single Room with Queen Bed
    • Stayed 1 night

    Clean with classical style interior, friendly staff & customized service.

    Stayed in April 2017

  • Reviewed: 9 January 2017

    9.6
    Back in zilina
    • Leisure trip
    • Family with young children
    • Business Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Overall experience

    Stayed in January 2017

  • Reviewed: 3 January 2017

    9.2
    Really big offer for breakfast, kind staff, beautiful room...
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Really big offer for breakfast, kind staff, beautiful room also with sauna in bathroom

    Stayed in January 2017

  • Reviewed: 27 November 2016

    9.6
    Location
    • Solo traveller
    • Business Double Room
    • Stayed 1 night

    Location friendly and professional staff

    Stayed in November 2016

  • Reviewed: 5 October 2016

    8.8
    Wedding blues
    • Leisure trip
    • Couple
    • Business Double Room
    • Stayed 1 night

    Wedding noise party till 2am

    location

    Stayed in October 2016

  • Reviewed: 1 October 2016

    9.6
    good location just in centrum.
    • Business trip
    • Group
    • Business Double Room
    • Stayed 3 nights
    • Submitted via mobile

    good location just in centrum. nice rooms. good personell.

    Stayed in September 2016

  • Reviewed: 13 September 2016

    9.2
    Good location - close to train station, yet quiet, and...
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Good location - close to train station, yet quiet, and within easy walking distance of the town centre. A good breakfast is served from 06:30.

    Stayed in September 2016

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