Location ideal - restaurant fantastic - breakfast outstanding

Stayed in April 2024

Parking attendant damaged my car. I was told to contact a Mr. Donato to arrange for any possible insurance issues. I wrote him twice and he never responded.

Breakfast excellent. Location great

Stayed in February 2024

Although we highly recommend the hotel, there were some minor issues. We really wanted to use the beautiful hottub on the roof. I enquired when booking if the hottub and suana were operational and was told all facilities were available. When we arrived the hottub was not in use. We did get to use the sauna, but it was not what we expected of a high class hotel - very small and in a dingy massage room. Second, it was extremely windy during our visit and the window vibrated - sounded like a power drill. Luckily the wind died down during the night, so it didn't bother our sleep.

All the personnel were extremely friendly and helpful!. The room was very comfortable, clean and spacious. Beautiful view from the balcony. Breakfast was very good. We even got a special gourmet orange crepe made especially for us. Very central location. We got parking directly in front of the hotel for 4 Euro for 24 hours.

Stayed in October 2023

Nothing

Nice location, comfortable room

Stayed in October 2023

Large round tube in the suite with excellent window view but without jacuzzi option.

Mountains view from the balcony

Stayed in September 2023

Great location with onsite parking for a fee. Reception very helpful.

Stayed in August 2023

At first we were given an extremely small and outdated room, totally not acceptable for the price we payed. I asked for a change of room and was offered an updated room free of charge but actually ended up paying a small fee to get a balcony room. It was completely worth the extra money for the balcony view. The "pool" is a small hot tub with no view which is a shame.

The hotel is in a great location right by the old town. The views are amazing and the hotel having an outside terrace is great to relax on. The staff were very helpful and the breakfast food was good.

Stayed in August 2023

- Breakfast was okay but no warm food (eggs etc). there’s toaster and can ask for warm pancake. - Parking along the road usually full, but we arrived late in the evening so there was a free space. - Wifi is very weak in the room

- Family room is quite spacious, good for small kids. - Beautiful view from the balcony. Otherwise head to level 3 there is a outdoor lounge/ terrace with a view. - Just a stone throw away from San Marino city center/Palazzo Pubblico, took a stroll there after sunset, very tranquil. - No kettle and cups for tea/coffee, but they can send warm water & tea to the room for free. Fridge present in the room. - Staffs are very friendly and helpful

Stayed in May 2023

No charging plug in rooms for the plugs we had(italian ) I thought by looking at the pictures when booking that breakfast was on a terrace? No. Though weather was not good for the morning we were there. Cloud/mist/rain. Breakfast was very good though.

Position was excellent and although on site parking was expensive,(19€/night) it made life alot easier.

Stayed in May 2023

We experienced an issue with the breakfast manager who was rude however the manager insisted we stay and have breakfast in the lobby. Again we experienced retaliation but reported this again to the manager.

Location, room size, views, reception staff (including manager) and breakfast.

Stayed in April 2023

Rooms are a bit outdated.

Great breakfast, lovely staff and it's just in the core center.

Stayed in February 2023

The heating system was quite old

The location was wonderful, with an amazing sunset. Breakfast was good

Stayed in February 2023

Lovely location great views over San Marino.

Stayed in November 2022

The bed mattress was extremely uncomfortable because it was so hard. There was also only 1 pillow each and they were also very hard. 0 stars for the bed!

Excellent location and good facilities

Stayed in January 2023

old fashion

the position

Stayed in December 2022

booking

location

Stayed in November 2022

The breakfast was good but not exceptional.

The location of the Hotel is the best, every room has a terrace with THE VIEW. We got a room for 3 and it was fantastic because it had two separate spaces (the room and the living room with the sofa bed) so each had their privacy and it had 1.5 bathrooms. The staff was nice and accommodating and the Parking was a plus.

Stayed in October 2022

I would next time choose a room at the front of the hotel if possible as there was no view fro mthe rear rooms

The amazing location of the hotel and the friendly and helpful staff made my short stay a memorable one. The restaurant was very good and the private garage was useful. I will definately return!

Stayed in October 2022

Noisy. Rooms are located right on a busy road

location to sights

Stayed in November 2022

parking

breakfast, room

Stayed in September 2022

I paid for a panoramic view (superior room). We were booked for the 1st floor and the trees covered the whole view to the valley. One would need to stay on the 3rd floor to actually see anything from behind the trees, especially in the summer when the trees are covered with leaves. I asked the staff about this, and they said the superior rooms are facing the valley, which is what was promised. They can't do anything about the trees. I feel this is misleading marketing because the room was pricy and I would have chosen a different hotel had I've known there is no view.

The room was spacious and looked nice. It was mainly tidy.

Stayed in October 2022

Old fashion bathroom and room

Location, Breakfast and parking

Stayed in September 2022

Decoration is very dated

Staff are fantastic service at reception

Stayed in September 2022

Really really noisy room for the first night because of some kind of festival was just a few metres away from window. Breakfast was not organised at all, no glasses, no plates, no cutlery...

Location was superb. We got another room for second night and there was really beatiful views from the balcony.

Stayed in July 2022