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Reviews of Novotel Dakar 4 stars

Avenue Abdoulaye Fadiga, 18524 Dakar, Senegal

#25 of 48 hotels in Dakar

Guests' Choice

Review score

Based on 129 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7

  • Comfort

    6.7

  • Location

    7.6

  • Facilities

    6.7

  • Staff

    7.9

  • Value for money

    5.8

  • Free WiFi

    7.2

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Showing 1 - 30

  • Reviewed: 30 July 2018

    8.3
    Exceeded my expectations. There are swankier hotels but was perfect for a short business trip
    • Business trip
    • Group
    • Standard Twin Room with City View
    • Stayed 5 nights

    The rooms / furniture though not the bed or bathroom were dated...

    The pool was great! The live music / bands by the pool during the 2 nights I was there was wonderful!

    Stayed in July 2018

  • Reviewed: 10 June 2018

    9.6
    Clean.
    • Business trip
    • Solo traveller
    • Standard Twin Room with City View
    • Stayed 7 nights
    • Submitted via mobile

    Clean. Wifi was good. Service was good. People were friendly. Room was nice and quiet. Staff spoke English which helped a lot. Good place for informal meetings

    Stayed in June 2018

  • Reviewed: 4 February 2018

    9.2
    I recommend Novotel for facilities and value for money.
    • Business trip
    • Group
    • Standard Double Room with Ocean View
    • Stayed 4 nights

    Service in restaurant is slow. Buffet dinner one night was mediocre. A la carte menu in the bar was more interesting.

    Reception staff was very helpful, printing a document, finding me body lotion. Lounging areas in the back of the hotel are nice. A great band played for several nights, with a lead singer with a fabulous voice. He did a great cover of John Legend.

    Stayed in February 2018

  • Reviewed: 29 January 2018

    6.7
    Functional & good business location
    • Business trip
    • Group
    • Standard Double Room with City View
    • Stayed 4 nights

    Rooms could use a little more charm and make over.

    Centrally located hotel. Helpful staff. Food is ok. Nice pool and outdoor eating. Be sure to ask a room with see view. Safe for single female travellers. Rooms functional with zero charm.

    Stayed in January 2018

  • Reviewed: 6 January 2018

    7.1
    Overall a comfortable stay but not the best value for money.
    • Business trip
    • Group
    • Standard Double Room with Ocean View
    • Stayed 2 nights

    Hotel has a modern feel but is a bit run down - scuffed walls, etc. Very slow service at the bar/restaurant.

    Great breakfast, nice pool and outdoor area for relaxing. The staff at the reception counter was absolutely amazing and very helpful!

    Stayed in December 2017

  • Reviewed: 11 December 2017

    3.3
    Dirtiest, overpriced hotel room ever!
    • Business trip
    • Solo traveller
    • Standard Twin Room with Ocean View
    • Stayed 1 night

    Smelly room. The dirtiest floor carpet/rug in the world! The stench is just incredible! I requested and got another room and got same filth.

    Nothing really.

    Stayed in November 2017

  • Reviewed: 29 November 2017

    • Couple
    • Standard Double Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    The room was ‘tired’. Towels old, bedding old and needs replacing, carpet stained, curtains torn and not fully fitted. Needs a good decorate. Also paper cups for room coffee, at 500,000cfa for 4 nights breakfast NOT included? Design of building means sea view not panoramic. No gym? Overall the hotel is overpriced I would rate this as an 80-100GBP maximum in the condition I saw. The hotel has clearly cornered a type of business clientele which I guess means corporations are paying the bill for many guests, but I’d advise against complacency. If you’re paying out of your own pocket, shop around.

    As the title says, the staff were superb reception, security, housekeeping, restaurant and bar staff. Fantastic thank you. Secure location, good pool, nice restaurant and bar.

    Stayed in November 2017

  • Reviewed: 19 August 2017

    6.3
    Stay, notwithstanding my earlier comments, was satisfactory.
    • Business trip
    • Solo traveller
    • Standard Twin Room with Ocean View
    • Stayed 2 nights

    I wish there was gym facility like the Novotel in Abidjan. Internet connectivity can be considerably improved.

    The internet was very slow. This is something I have seen in most hotels in Dakar exception being Radisson Blu & Omomo. There may be other hotels that has good internet connectivity but not the ones I have stayed in thus far.

    Stayed in August 2017

  • Reviewed: 14 July 2017

    7.5
    Overall okay, should improve the cleanliness
    • Business trip
    • Solo traveller
    • Standard Twin Room with Ocean View
    • Stayed 4 nights

    Should improve the cleanliness of the rooms . No gym . Bar service at peak time was really very slow . Guest left without having anything

    Freindly staff. Rooms are well

    Stayed in June 2017

  • Reviewed: 8 December 2016

    5.0
    Prices shall be reduced
    • Business trip
    • Solo traveller
    • Standard Twin Room with Ocean View
    • Stayed 3 nights

    - Towels and bedsheet extremly dirty. - Price is too expensive. - Housekeeping needs improvement. - Wifi is terrible.

    - Staff is helful. - The hotel is safe and secured. - Food is good.

    Stayed in December 2016

  • Reviewed: 6 December 2016

    5.4
    Old towels
    • Business trip
    • Solo traveller
    • Standard Double Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    As above I was told no rooms available when I called the local number but when I checked online there were rooms available

    Old towels Old beddings Not comfortable on the bed because one side was soft and the other hard Slow service at the reception always one or to serve Excellent staff

    Stayed in December 2016

  • Reviewed: 30 July 2018

    5.4
    Must improve the confort of their room
    • Business trip
    • Group
    • Standard Twin Room with Ocean View
    • Stayed 4 nights

    The aircond was not working and was the moment of the year when Dakar is very hot. Couldn't sleep properly.

    The staff was very nice

    Stayed in July 2018

  • Reviewed: 7 July 2018

    5.8
    The bathroom
    • Business trip
    • Solo traveller
    • Standard Double Room with Ocean View
    • Stayed 1 night
    • Submitted via mobile

    The carpet was very dirty

    The bathroom

    Stayed in July 2018

  • Reviewed: 25 May 2018

    7.1
    Breakfast, bar
    • Business trip
    • Group
    • Standard Double Room with City View
    • Stayed 3 nights

    Building and room facilities needs renovation

    Breakfast, bar

    Stayed in May 2018

  • Reviewed: 11 May 2018

    7.0
    fairly good
    • Business trip
    • Solo traveller
    • 2 rooms
    • Stayed 5 nights

    Bed

    Your beds have to be changes

    Stayed in May 2018

  • Reviewed: 2 March 2018

    8.8
    A good hotel to stay at for my business trip.
    • Business trip
    • Group
    • Standard Twin Room with City View
    • Stayed 7 nights

    Inaccurate pricing.

    Stayed in March 2018

  • Reviewed: 6 November 2017

    7.5
    breakfast, friendly staffs
    • Business trip
    • Couple
    • Standard Double Room with Ocean View
    • Stayed 3 nights

    breakfast, friendly staffs

    Stayed in October 2017

  • Reviewed: 31 July 2017

    9.2
    I was very satisfied with the facilities
    • Business trip
    • Solo traveller
    • Standard Twin Room with Ocean View
    • Stayed 1 night

    Accomodation

    I was very satisfied with the facilities

    Stayed in July 2017

  • Reviewed: 24 July 2017

    5.8
    The lady at the reception was smiley and granted late check...
    • Business trip
    • Solo traveller
    • Standard Twin Room with City View
    • Stayed 4 nights

    The towels need to be changed, they were very old and looked dirty.

    The lady at the reception was smiley and granted late check out

    Stayed in July 2017

  • Reviewed: 13 July 2017

    7.5
    Breakfast
    • Business trip
    • Group
    • Standard Double Room with City View
    • Stayed 3 nights

    pool closes very early for business visitors

    Breakfast

    Stayed in July 2017

  • Reviewed: 20 June 2017

    7.9
    A week in Dakar
    • Business trip
    • Solo traveller
    • Standard Twin Room with Ocean View
    • Stayed 6 nights
    • Submitted via mobile

    Sometimes WiFi was not the best

    Lovely breakfast with local things and fresh fruits.

    Stayed in June 2017

  • Reviewed: 23 May 2017

    7.1
    Functional
    • Leisure trip
    • Solo traveller
    • Standard Twin Room with Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    No gym facility

    Good customer service

    Stayed in May 2017

  • Reviewed: 25 April 2017

    7.5
    Pleasant business stay
    • Business trip
    • Solo traveller
    • Junior Suite with Ocean View
    • Stayed 2 nights

    Nice and helpful staff. Worth getting a sea view.

    Stayed in April 2017

  • Reviewed: 11 March 2017

    5.8
    just for the view
    • Business trip
    • Solo traveller
    • Standard Double Room with Ocean View
    • Stayed 4 nights

    - cleanliness is only average - quite noisy - over priced

    - location - view

    Stayed in February 2017

  • Reviewed: 4 November 2016

    10
    I like very much the hospitality and the nice smile of the...
    • Business trip
    • Solo traveller
    • Standard Double Room with Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    I like very much the hospitality and the nice smile of the staff

    Stayed in November 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 1 April 2016

    6.3
    I have stayed one night in Nov Hotel on 18 March 2016 and...
    • Business trip
    • Solo traveller

    I have stayed one night in Nov Hotel on 18 March 2016 and left the hotel on 19 March 2016 in the morning. Before I checked in to my room, they have taken a guaranty with the amount of 150,000 CFA and before I left the hotel they cancelled it. It has been 2 weeks now and when I checked my account just now, the amount is not yet refund to my account. I informed hotel many times via emails, but it seems that they do not pay much attention on refunds. It has been almost 2 weeks that I am waiting for their action and I don’t think it is very difficult for them to take the necessary action. It is very unprofessional for the hotel not refund me the money for two weeks period. Additionally, i believe, I should not be the one who should remind the hotel all the time to refund the money after my stay in your hotel, i think it is their responsibility to have their own mechanism to follow up these kind of things.

  • Reviewed: 27 September 2015

    5.8
    the reception staff tried to be helpful regardless of...
    • Leisure trip
    • Solo traveller

    really bad service in the restaurant. long waiting time, partially frozen meals served. stains on the carpet in my room the informal financial arrangements between the reception staff and local drivers and guides meaning the guest gets less than useful service.

    the reception staff tried to be helpful regardless of relatively poor English skills

  • Reviewed: 18 February 2016

    7.5
    Staff were helpful, rooms were clean, good location if you...
    • Business trip
    • Solo traveller

    Service in the restaurant was quite slow.

    Staff were helpful, rooms were clean, good location if you need to be downtown.

  • Reviewed: 25 April 2015

    7.5
    Staff were very very helpful.
    • Leisure trip
    • Solo traveller

    Staff were very very helpful. Hotel is placed in town.

  • Reviewed: 9 February 2015

    10
    It is one of the best hotels in Dakar.
    • Solo traveller

    It is one of the best hotels in Dakar. I liked every thing there.

There are also 12 reviews without text. These impact the overall review score.

Showing 1 - 30

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