Nothing

The beach

Stayed in August 2025

Some hostess staff in restaurants are not very friendly, we don't like the fact that we have to have a reservation for every meal not just for the dinners. The staff that handled our checkout wasn't friendly. He was rude. It looked like we were bothering him. The bathroom smelled like the backflow didn't work.

The location is good, 90% of the staff provided great service, and the food was delicious. The room view was excellent

Stayed in July 2025

Everything was good, no complaint there. The only thing is that when we arrived there, my room was on the third floor and not on the first as I had requested, because my mother couldn’t climb stairs, and there were no elevators. so I especially requested the room to be on the first floor.

Everything was good, no complaint there. The only thing is that when we arrived there, my room was on the third floor and not on the first as I had requested, because my mother couldn’t climb stairs, and there were no elevators. so I especially requested the room to be on the first floor.

Stayed in May 2025

The drinks where bad cheap liquor

The rooms where nice but they should have elevators in the buildings

Stayed in May 2025

I did not like very the rooms the equipment is old looks like they have renovated for several years. The food average. Staff nice and well organized taking into account the number of guests. I thought is rather family hotel but not much things to do for smaller children then just pool, our kids are 3 and 5 years, I would have expect waterslides for this age (there are but for kids 12 years old and more) or some playground or mini golf but nothing like that...just the pools which after 2 days is rather boring.

The swimming pools

Stayed in March 2025

The restaurant lacked air conditioning, making it very humid. However, the air conditioning in the room worked well. The swimming pool was absolutely beautiful—an ideal place for a family trip.

Stayed in October 2024

Needs to be a bit more organized

Everything was great beside the food it was ok

Stayed in November 2024

I liked everything

The space, food and accommodations, the music and ambience

Stayed in December 2024

Need update and need to have more Salvadoran options in the food and drink menu… Also have people around the pool to watch out for people belongings because someone stole my bag with my sunscreen, a pair of nike socks and my birthday crown and band 😢 and the personal couldn’t give me answers when I ask for my belongings … I left it under a pool umbrella table and went to the beach when I came back it was gone.. People need to enjoy without worrying to lose the belongings when going to places like this

Nice beach

Stayed in November 2024

The way the restaurant are handle Daily not happy. You don't choose where to eat cause might not be open also waking up at 7am to make reservations to eat at the restaurants is kind of ifff's.

Great atmosphere Nice pools and Beach

Stayed in October 2024

Room need a update

The outside of the hotel pools activities, food, alcohol and people and views

Stayed in August 2024

Staff is unfriendly and disrespectful. They changed my price and had to pay extra .

Stayed in June 2024

Some facilities were not clean/and or closed. There was no explanation about the activities available. The hallway were stinky. Pool slide was not working.

Staff was really nice. Food was good.

Stayed in June 2024

Nobody speaks English

Stayed in June 2024

Transportation is impossible. Should make it easier for guests to access different places. Having taxis or Ubers on site. Especially to go to airport. More shuttles

Food was decent. Just gets repetitive after a few days. Overall property is well maintained, with beautiful views. Definitely worth the money

Stayed in May 2024

Nice

Place is really nice

Stayed in April 2024

No elevator

All the things that were available to do and fast service. The grounds were well maintained.

Stayed in March 2024

The lack of items in the room. The hairdryer was broken. The shower doors do not cover the entire shower so it makes the floor wet and I have a few mishaps with slippery floors. It’s a hazard. The evening show for families was too sexualized, inappropriate for the kids we took or those with certain religious beliefs - on Holy Week.

The views and the stretch class.

Stayed in March 2024

Not many english speakers are available to explain how it works. I knew we had to book dinner at checkin to ensure we got a table, but the lady that checked us in did not give us an option of where we could dine, and the dinner was disappointing. The shower head in the bathroom looks to not have been cleaned. There was a lot of calcium build-up. The floor in the room seems to not have been mopped. The sheets, while clean, were clearly old and wore. One had a stain and holes. We stayed in 2310 and 2311. The place is not suited for anyone with difficulty walking as they have no ramps or elevators.

That it was all inclusive and right on the beach

Stayed in March 2024

The rooms was dirty, the tv didn’t work - there was only 1 restaurant open per day

The beach view and pool sizes

Stayed in March 2024

Everything

Stayed in September 2023

Making reservations for dining was difficult and I got hassled for not having reservations. What’s the point of all inclusive of you have to have reservations all the time and they turn you out because you were 2 mins late.

It was a nice clean location.

Stayed in August 2023

Too many people not enough chairs, bartenders were not happy, had to get up to get your drinks and only one bartender at some bars. Also didn’t like that when I arrived for breakfast I was bombarded by a lady wanting me to go to a presentation for 45 minutes (I’m assuming time shares) and I said no and the next day they were waiting for me outside my door.

The pool, beach, and steak house restaurant. It’s a great place for families.

Stayed in August 2023

No wifi at all...very bad internet service!!

Love the diversity of food they had and the location was great..outside looks very nice

Stayed in July 2023