The air in our room was not cooking properly. The facility bathrooms could have been cleaner.

The food was decent

Stayed in July 2025

Not enough options for all inclusive, staff wasn't that friendly, no activities for the evenings nor evening music or shows, hot water went out for 2 days

The beach and swimming pool

Stayed in August 2025

Overall washrooms smell and hard to flush, and the washroom in our room needs a sliding door to close while showering. The water flushes everywhere and the washroom always wet. Stuffs are working hard but I find they don’t put enough stuffs.

The scenery, the beach, close to the airport, and the fact that we see the planes landing is so cool.

Stayed in August 2025

There seems to be a shift in the quality and service

I usually book the premiere island view rooms on the 9th and 10th floors. In my last visit to this hotel I was placed on the 7th and 6th floor. The top Floors are now an elite section for adults

Stayed in July 2025

Not able to adjust the air temperature in the room.

Proximity to the airport as well as night life off the resort.

Stayed in July 2025

Cleanliness is important, especially in the lobby, which is the reception area.

The property is was good. The location is very accesible to the beach and airport. I really liked that they always have staff singing and the night activities.

Stayed in July 2025

Beach front restaurant food was a bit disappointing, meals were overcooked, poorly constructed, and lacked taste (I had jerk chicken that tasted more like a stew and a well-overdone burger) and no kid friendly menu options at all the a-la carte restaurants. Lack of a 24-hour snack/small eats station. There was a foul stench, not sure if this was due to surroundings or the water.

Location (hotel and shops in vicinity), beach, pool, daily buffet, vibes, warm and helpful front desk staff during the day. We got in early at 11 am, and the team there - tried their best to get us in our rooms around 2pm, honestly I think this was a great effort, and all the facilities were available to us while we waited. We enjoyed the food in most of the restaurants, buffet, pizza, Italian, and Asian options were really good. We didn't visit the Tavern, but the drinks from the pool bar were professionally mixed. Not sure how the hotel management did it, but everyone was friendly.

Stayed in June 2025

Reception staff and food în some restaurants

All ok .

Stayed in June 2025

Wish we could have checked into room a bit earlier than 4 pm

It's was a staycation and enjoyed a Fun day with my son. Plus the value was excellent

Stayed in April 2025

No chairs available at pool at 8:45 am I had to call 2 times for staff to clean a flood in bathroom.

Stayed in April 2025

More options for breakfast.

Breakfast was ok but I would recommend that the omlette station separate the meats ..use different cooking tools to avoid allergy from meats.

Stayed in March 2025

No flexibility at the front desk. If you need to extend the stay for a day, you have to check out at 11 a.m. and back in at 4 p.m. - my colleague even got the very same room, I had to wait and had to move. I booked AND PAID 2 days, left after 1 day, but came back one hour later because of a cancelled flight. They gave me a lower room category without seaview and charged 240 $ additional fee on top of the prepaid room (booking.com) because I had a different (albeit lower) room category. Brain dead. Our whole team talked to several front desk staff, even the manager - they wouldn’t give me the room unless I paid for the same night again! N.B. For business reasons, I was there the 4th time in 6 weeks - and stayed there multiple times in the last years.

Breakfast (especially the fresh smoothies on command) and the friendly restaurant staff

Stayed in February 2025

Food was not bad, buffet quality not dining room quality. Very expensive for a one night stay before our cruise.

Close to airport and Maho beach. Great market across the street with wine selection. Helpful staff, welcome drink, baggage room for checkout day. Clean room. Extra effort to sanitize by staff - gloves, they serve you, hand washing.

Stayed in January 2025

Staff interaction Location as the airport is near by. The planes were very noisy.

Stayed in January 2025

I missed the big pool this time.

Breakfast was good, location always works for me, feels like am not in SXM.

Stayed in October 2024

Blood stains on my sheets upon arrival (I work in a hospital so I know what dried up blood looks like) and pool being closed placing everyone at one congested pool. I think that should have been stated in the booking.

Nothing major to brag on honestly!! Entertainment was okay some nights.

Stayed in September 2024

The rooms were quite dated and the beds very small for 2 people. Some staff were incredibly rude and off-hand, almost making you feel bad for being there - the guy in the Palms bar and the supervisor in the coffee shop were particularly bad.

the food although limited in choice was of a very good quality and tasted good. Drinks choice was ok. The beach was lovely and the grounds overlooking the ocean were very nice. Room housekeeping were very good. Some of the staff were amazing, Alexandra in the Palms bar especially and Pattie in the Italian restaurant.

Stayed in October 2024

The other staff don't really smile they are very serios and not friendly.

In the spa was the best experience for me they are super friendly and acomodiating i love it.

Stayed in September 2024

One thing I did not like at all was that my sheets were not changed for TWO days. On day two I had to go to the front desk and ask them to take care of it. Also, I liked the bathroom but the shower .. if you didn’t position the shower head properly all of the water would end up on the floor (there’s no shower door, I’m not complaining but people should know).

Breakfast was actually really good no issues there. The staff was very polite and welcoming. Drinks on drinks on drinks , of course I liked that. The excursions on the island was for sure my favorite part about it. The nightlife was fun too .

Stayed in August 2024

The Asian restaurant was disappointing.

Breakfast buffet was very good.

Stayed in August 2024

The pool smelled like my turtle's aquarium when its extremely dirty i.e. like a sewer. The drinks were weak and proportions were terribly off.

Food options were great! Nice variety and tasty. Housekeeping refreshed the room daily. Daily activities are plentiful and exciting for adults and kids. Staff were all very pleasant, accommodating and resourceful. Proximity to the airport to view plane landings was fascinating.

Stayed in August 2024

The other restaurants didn't have very good food, the service there was just okay. The dress restrictions also were annoying, Why do I need a button down shirt when I just came from the beach?

Nicole was amazing in the buffet restaurant, each and every time. She had a smile, was quick and very attentive. Just AMAZING!

Stayed in July 2024

The friendliness of the staff was lacking. It wasn't a welcoming vibe. I would have liked a hotel shuttle to and from the airport since it's literally steps away.

I liked that it was all inclusive. The fresh smoothie station during breakfast was a hit. The staff at the Italian restaurant did a great job making my son's birthday special with a birthday dessert with a candle and sang for him. The shower pressure in the room was great.

Stayed in August 2024

The staff was as friendly

All inclusive

Stayed in July 2024