No variety with the food at the buffet. Bottom shelf liquor at the family side of the resort.

Friendly staff. Well kept facility

Stayed in April 2024

There is a lot going on crammed into the space between the pool and beach which makes it loud and feels crowded.

Great staff, decent food options for an all inclusive

Stayed in March 2024

N/a

All inclusive, Location

Stayed in April 2024

The beach was small .

The buffet was just average. The staff was very friendly. But there was hardly any beach to speak off. You can rent a car and drive to many very good beaches. Orient Bay on the French side.

Stayed in March 2024

The rooms are very dated, not clean properly, to the point I was grateful to have lysol wipes with me to desinfect the bathroom. The matresses are extremely old and the pilllows. Godness, literally breaking apart. However, we focused on the activities and ambiance outside the room and had a great time. The personnel is outstanding. The food is good for an all inclusive. Not beach on property per se but a one minute walk away, no chairs and is a public beach. Beach is nice but a bit choppy for little kids. Overall a good stay, specially after coming from the JW Marriott on Oyster Bay which was a beautiful and impecable hotel, but boring as hell, with zero activities.

Travelocity

Stayed in March 2024

All was perfect

Breakfast buffet was amazing loved the variety of options

Stayed in March 2024

It was frustrating trying to get a seat at the pool or the beach, particularly given some guests opted to game the half hour towel policy which was not enforced. This encouraged many people to get up early and place towels/rocks reserving seats then go to breakfast for over an hour which advantages this behaviour over other paying guests who sought to follow the rules. Would be good for more variety/changeup in the menus.

Cool location with awesome view of nearby Maho beach and the planes. The pool and mc were fantastic and a great place to relax (if you can get a seat). Nice cocktails and bartenders. Room was spacious and comfortable. Great view, particularly at sunset.

Stayed in February 2024

No late check out available

Staff was friendly, room was conftable, dining in soecial restaurant was superb

Stayed in February 2024

Breakfast restaurant is sometimes crowded and looks small as compared to the size of the hotel. Although we were at the beach and not at the pool, so we were not concerned, but lots of guests booked sunbeds with towels. Evening entertainment programs would be welcoming in the hotel.

Perfect location, tasty foods, shake of fresh fruits at breakfast, separately caffee shop, right next to Maho Beach and very close to Mullet Bay, extra experience to watch and hear the landing and taking-off of airplanes. Level of hygiene is very high, cleaning staff is continuously sanitizing. Overall a great hotel and Sint Maarten / Saint Martin is beautiful.

Stayed in February 2024

I was told I'd have a bottle of champagne sent to my room for my birthday. That didn't happen. I had to go search for it. A young lady finally gave it to me. I thought I'd have a view of the ocean, but you see what was available in the picture.

The grounds are pretty and comfy. The pool staff was lots of fun and pleasant. Cooking on the hot rock was memorable and so was the staff there. Gypsy from the spa was amazing. I would definitely return. I don't know for I gave a 7... the resort deserves at least an 8.

Stayed in December 2023

The food could’ve been better. Not bad but definitely could’ve been better for an all inclusive.

Clean and modern

Stayed in January 2024

We had to fight for a beach chair/beach space everyday which was a little frustrating. The gym could use an upgrade.

The majority of the staff were extremely pleasant and eager to help/please guests. The food choices and quality was good overall. The unique location close to the airport, watching planes at close range was a cool experience. The spa services were great. Staff serviced our room whenever asked.

Stayed in January 2024

The food was very far away and not available at certain times; I thought we would have food options even at odd hours.

We arrived during the afternoon when no food was available, and then again, after midnight, when leaving the casino, no food was available.

Stayed in January 2024

My room floor stayed sandy each day. Also, my room smelled like pot for 3 days.

The staff helped me with several duplicate billing issues promptly and efficiently. They were always courteous and friendly.

Stayed in January 2024

Guest policy

Food and drinks were awesome

Stayed in November 2023

Beds are small.

Great location, food/drinks.

Stayed in December 2023

The only real complaint I have is that there seemed to be something wrong with the sewage system at the Adults Only section...about twice a day there was a real unpleasant smell coming from there. Didn't affect our stay at Sonesta at all, but something to be aware of.

The breakfast buffet is absolutely amazing, and none of the food disappointed. Definitely recommend trying the Lava Rock for dinner - get the steak. Really good food, especially for a resort and the staff is lovely. The bar tender who works at the Palms Grill makes amazing mojitos. The view of the planes is incredible!

Stayed in December 2023

Customer service at the front desk

Stayed in December 2023

Very crowded and the pool was also busy and drunky

The location is good for a quick stay or airport transfer. Between Maho and Mullet beach. The food was quite good at the buffet.

Stayed in November 2023

The rooms were not quite as nice as I was expecting.

Fantastic for family travel. Kids were super happy.

Stayed in October 2023

Can’t think of anything

The all inclusive part baby .. not having to worry about food and drinks

Stayed in September 2023

In the room the fridge was empty no refreshments. Explained front desk twice and the second time they told me I would have to come get it myself. Palms during the day is a No No the quality of the food is bad. What happened to the drinks in the room....

I like the night at Palms restaurant steak night. And also the italian reastaurant al a carte. Morning staff at breakfast very freindly, but the waffle lady needs to tak a chilax. Evening staff at the Palms and at the Italian restaurant tip my hat to you all.

Stayed in September 2023

The pool has upgraded, mainly to be re-floored.

The different options for dinner, breakfast and lunch. The general hotel

Stayed in September 2023

food.... choices for "phinnicky" people made it difficult to find eating choices.. not enough American alternatives. ate burgers and steak all week...(mot a bad thing) BUT WOULD have like more choices. the one restarurant that had choices was only open Saturday for dinner and lunch, and we were not there on a Saturday/ choices were Asian (don't eat), Italian (don't eat), and buffet was great when the themed nights weren't Caribbean, Italiaan....

staff was beyond great.....attentive, helpful, and ready to please.

Stayed in September 2023