Reviews of Billabong Hotel and Cafe
101/9 M.1 Baantai, Koh Phangan, Surat Thani, 84280, 84280 Ban Tai, Thailand
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Reviewed: September 5, 2025 · Stayed in August 2025
Verified reviewReviewed: August 25, 2025 · Stayed in July 2025
Verified reviewSafe parking for Scooter, not much road noise as accom is down the back
TV didn't have a single English speaking Channel, when named Billabong which clearly has an Aussie connection, there isn't a single Aussie link to this hotel.
Reviewed: August 25, 2025 · Stayed in July 2025
Verified reviewReviewed: August 20, 2025 · Stayed in August 2025
Verified reviewPool and garden area were lovely. You could always guarantee a delicious meal that was good value, and great for intolerances and allergies. The staff were so friendly and accommodating, making sure everything went perfectly. Particularly, this amazing host at the reception who spoke amazing English and was able to give us some great tips and advice.
Location is best for people with a scooter, as taxis are expensive. Great location for the full/half moon parties.
Reviewed: August 12, 2025 · Stayed in June 2025
Verified reviewReviewed: June 23, 2025 · Stayed in May 2025
Verified reviewReviewed: June 12, 2025 · Stayed in May 2025
Verified reviewReviewed: June 7, 2025 · Stayed in April 2025
Verified reviewReviewed: June 1, 2025 · Stayed in May 2025
Verified reviewReviewed: May 24, 2025 · Stayed in May 2025
Verified reviewReviewed: May 17, 2025 · Stayed in May 2025
Verified reviewstaff were lovely
the beds are so uncomfortable, rock hard it’s like sleeping on the floor. you also can only pay in cash for your stay, along with an 1000 baht deposit for the key so wipes out a lot of cash! there was also a loud vibrating noise coming from the fridge which meant we barely slept. half the sunbeds were broken aswell so you can’t even use them
Hi Holly, please just talk to us next time. We have mattresses available for replacement for minor issues like these. Thais like to sleep a little harder, and we're happy to accommodate other nationalities, but only if you provide us with a little information. It's part of our policy that you have to pay in cash, and the deposit is paid this way. This is also stated in the booking information, along with the booking confirmation. Unfortunately, the thing about the sun loungers is true. After the high season and the rainy season, it's always a sign of unsightly wear and tear, which we always try to replace, just like at the time of your visit – too late. Which brings us to the refrigerator. We also have several new appliances in stock and, if you let us know, we'd be happy to replace them immediately after a quick chat with reception. Perhaps you'll give us another chance. If not, thank you for your kind review and hope to see you soon. Best, the Billabong Team
Hi Holly, please just talk to us next time. We have mattresses available for replacement for minor issues like these. Thais like to sleep a little harder, and we're happy to accommodate other nationalities, but only if you provide us with a… Show more
Reviewed: May 11, 2025 · Stayed in May 2025
Verified reviewReviewed: May 10, 2025 · Stayed in April 2025
Verified reviewThe staff are the nicest in the world here!!!!
Reviewed: April 17, 2025 · Stayed in April 2025
Verified reviewLovely stay at Billabong, the staff were so friendly and helpful organising taxis etc. would definitely recommend.
Reviewed: April 14, 2025 · Stayed in April 2025
Verified reviewReviewed: April 8, 2025 · Stayed in April 2025
Verified reviewReviewed: April 4, 2025 · Stayed in March 2025
Verified reviewGreat location, great helpful staff Close to beach Lots of bike rental nearby Banging ice coffee
Can’t think of owt really
Reviewed: March 23, 2025 · Stayed in March 2025
Verified reviewNice rooms with balcony, well maintained and one of the quietest rooms we’ve stayed in since being in Thailand with little noise which was good. Rooms were spacious and clean.
Reviewed: March 19, 2025 · Stayed in March 2025
Verified reviewReviewed: March 18, 2025 · Stayed in March 2025
Verified reviewReviewed: March 13, 2025 · Stayed in January 2025
Verified reviewGood location, friendly staff, lovely room, good WiFi
Nothing really, all good.
Reviewed: March 7, 2025 · Stayed in February 2025
Verified reviewReviewed: March 5, 2025 · Stayed in March 2025
Verified reviewLocation was great! Staff were amazing and even had a hotel pup called Rocky who kept us entertained. Hotel was very clean and bed was very comfortable also shower was decent.
The toilet struggled to flush and had to leave for a few hours before it fully emptied.
Reviewed: March 1, 2025 · Stayed in February 2025
Verified reviewWe spent two night with the kids at two separate rooms. The rooms are nice and clean. hot shower. there is a parking and the place is close to the beach.
Before we check put the staff is checking the room. first time we experience this
Reviewed: February 28, 2025 · Stayed in February 2025
Verified reviewNice pool, room was sufficient
the workers, though friendly, we’re treating the dog that lives on the property, slapping, holding its neck, kicking etc. Really horrible thing to watch
Really thanks for your review and about the Dog☝️ It’s a puppy (4 month old) and he have the best live here on the Island 🏝️ at our place.☺️ Never someone kicked him and maybe you could know about puppies 🐶 and how to train 👉🏼 if they do something wrong you have to grab them on there Neck ☝️nit always but I’m dangerous situations. In this case, the little Baby runs close to the road and if he reach the road he would not survive this experience. So the owner catch him on his Neck and teach him the lesson to avoid the road or even step closer then 3 meter because he really love him. The rest of the Area(4000m2) the Dog enjoys fully aware of any dangers 🙏his puppy life. Please if your spread something like this, it’s sometimes easier to have a short talk or asking what happen. Easy to explain instead of spreading things like this. Hope you enjoy the rest of your journey ☺️🏝️🙏
Really thanks for your review and about the Dog☝️ It’s a puppy (4 month old) and he have the best live here on the Island 🏝️ at our place.☺️ Never someone kicked him and maybe you could know about puppies 🐶 and how to train 👉🏼 if they do so… Show more