Skip to main content
  1. Hotel reviews homepage
  2. Thailand hotel reviews
  3. Chiang Mai Province hotel reviews
  4. Chiang Mai hotel reviews
  5. Reviews of Big Tree Old Town Hotel

Reviews of Big Tree Old Town Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

27/12-14 Arak Road, T.Sriphoom, A.Muang, Si Phum, 50200 Chiang Mai, Thailand

#626 of 917 hotels in Chiang Mai

Guests' Choice

Review Score

Based on 51 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    8.2

  • Facilities

    8.3

  • Staff

    8.3

  • Value for money

    8.3

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: January 7, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Main road.

    Room was lovely

    Stayed in January 2025

  • Reviewed: December 13, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice location with a cozy lobby!

    Stayed in November 2024

  • Reviewed: November 9, 2024

    8.0
    Great stay. A little noisy in the morning because of the main road and the clanking man cover
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    A mancover in the street made a loud clacking noise each time a car ran over it. Very annoying.

    The room, restroom, bed, television were all very comfortable

    Stayed in November 2024

  • Reviewed: June 4, 2024

    8.0
    Very nice room. Reccomend
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It could have been cleaner. A bit far away from most places.

    The room wash huge! We got a very nice view of the city and the canal. Big tv and very big bed. Super nice bathroom with huge mirrors b

    Stayed in June 2024

  • Reviewed: May 3, 2024

    9.0
    Clean, simple and comfortable stay in a good location for great value.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Lost electricity twice, although for a short time. Other than that, no issues at all.

    Great value for money. Great location. Clean. Kind staff.

    Stayed in May 2024

  • Reviewed: March 17, 2024

    7.0
    I would recommend it and also would recommend staff to clean floor better
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The cleaning was so so (bed and towels are very clean, but corners behind the toilet had someone’s hairs, balcony does not have any chairs and dirty, we love sit on the balcony:(

    Good value for money. Big room, new everything, new shower facilities, new ac, location is between old center and nimman. Good coffee right in the lobby (it’s connected to famous Mars cafe), we lived almost along, didn’t hear any sounds and slept really well.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Noise

    Room was very tall and luxurious. Service was also very good. However there is one very big problem. It is located on main road and it was very noisy. Smth is needed to be done with noise isolation. We almost did not sleep

    Stayed in January 2024

  • Reviewed: February 24, 2024

    7.0
    Nice clean hotel in the old town
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was some noise from the bar downstairs heard in the room. It stopped at about midnight.

    Very clean room! Staff was friendly and helpful. Good location.

    Stayed in February 2024

  • Reviewed: January 15, 2024

    8.0
    Great hotel
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location was pretty good, walkable to main areas however if I could choose again I’d stay a little more towards the centre of Old Town.

    Amazing room and bathroom. Bed and pillows were comfortable and room very clean. Helpful staff when I asked about laundry, luggage storage etc.

    Stayed in January 2024

  • Reviewed: January 12, 2024

    7.0
    Nice stay
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location and value for money

    Stayed in January 2024

  • Reviewed: January 3, 2024

    8.0
    Will go back when/if they can provide proper breakfast
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 8 nights
    • Submitted from a mobile device

    On my first morning I went downstairs for breakfast and was told "the chef didn't come today". Never went back as there are nearby places to eat, but still... Disappointed.

    The Mars (bar) is awesome, with great selection of drinks and professional staff. The room was spacious, clean and equiped with a new a/c and big screen tv.

    Stayed in December 2023

  • Reviewed: January 1, 2024

    8.0
    On the edges of the walled parameter and close to the airport. Great staff and the bar was awesome
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    For the money it was fantastic. Nothing really to complain about. Maybe that it was cooler than me :(

    Huge room! Big balcony and nice bathroom. It’s a super funky place. Maybe not everyone’s taste. But I loved it. The coffee bar/lounge attracted (Mars) is also a very avant- guard design w amazing coffee and a very cool bar. Not a cheap place to drink but our bartender had some real skills

    Stayed in January 2024

  • Reviewed: December 13, 2023

    8.0
    I hope one day to come back and enjoy the city with another stay here
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing

    Spacious room and well appointed room. Friendly staff.

    Stayed in December 2023

  • Reviewed: December 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    1. The TV (only use YouTube ) 2. no telephone,no morning call

    1. Big room & king size bed 2. The staffs are helpful and nice 3. Cleaning at everday

    Stayed in December 2023

  • Reviewed: December 10, 2023

    9.0
    Good value for money accomodation with very helpful friendly staff
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Unfortunately the property is located on a very busy road and the pollution from cars was terrible. Chiang Mai city is incredibly polluted everywhere in the area due to being very overcrowded with cars!

    Very amiable staff, helpful and gave assistance

    Stayed in December 2023

  • Reviewed: December 10, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The noise from the road was pretty loud. The hotel have done what they can to reduce it, but it was still very noticeable until around midnight when the traffic started to ease off a bit. The connected space-themed bar is interesting for a visit, but very over-priced - the prices are in the same range as some much nicer 5 star hotels in Chiang Mai.

    Very convenient location with loads of restaurants nearby. I recommend visiting Sense Garden Massage & Spa round the corner. I've had a lot of massages in Thailand, and this was one of the best I've had.

    Stayed in December 2023

  • Reviewed: December 8, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms balcony faced a busy main road which resulted in a lot of noise practically 24/7. The Aircon is also really loud which drowns out the road noise a bit but sleep was difficult.

    The staff and the room were amazing. Very spacious and clean room. Very friendly and helpful staff. If only you could pick the property up and move it somewhere less noisy.

    Stayed in December 2023

  • Reviewed: December 6, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Don't take the breakfast. It is served in the mars bar next to the hotel and you will get spaghetti carbonara for example. Also the cleanliness of the rooms was not on point. We found socks from someone else in a drawer and a straw on the floor. After telling the staff they offered cleaning the room again though.

    The rooms are spacious and you have everything you need. Staff is helpful and forthcoming if you have questions. The hotel is situated very close to the centre.

    Stayed in November 2023

  • Reviewed: November 25, 2023

    9.0
    Very good value and very helpful staff
    • Leisure trip
    • Family with young children
    • Deluxe Premium
    • Stayed 7 nights
    • Submitted from a mobile device

    The location was on a very busy road. The room was not cleaned correctly on our last day

    The very helpful staff

    Stayed in November 2023

  • Reviewed: November 25, 2023

    9.0
    clean tidy cozy good size rooms
    • Leisure trip
    • Family with young children
    • Deluxe Premium
    • Stayed 4 nights

    its was a last minute booking, very nicely located hotel in old city, most of the places are on walking distance if not then max 10 mins drive. girl on reception NET she was on top of her game, excellent communication skills and really helpful. very good size rooms. over all good experience.

    Stayed in November 2023

  • Reviewed: November 18, 2023

    8.0
    Nice place, staff, and location.
    • Leisure trip
    • Travelers with friends
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There was construction that was loud in the middle of the night, not only loud but effecting the wifi. As a sorry, the staff gave us a “complimentary drink and dessert”, assuming that would be used in the evening. We could not use the drink at the bar, only cafe. We were then told the cafe would open at 8am, which is exactly when we had to go to the airport, when went down in the morning the cafe was actually open at 8:30. Kind gesture but didn’t work well.

    Very cute place, located on the outskirts of the old town. Staff were very kind.

    Stayed in November 2023

  • Reviewed: November 12, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Unfriendly staff.

    Spacious room. Nice bathroom. Close to oldtown center.

    Stayed in November 2023

  • Reviewed: January 14, 2023

    9.0
    Will back there if i’ll back to Chiang Mai
    • Solo traveler
    • Deluxe Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    I need to fix safe on my own because owner said that he cannot do it because main board is broken. It was only electrical connection to fix. From pipe shaft you can Hear music from bar below, but if you close door to bathroom and put some towel on shaft doors you almost not Hear it. Those are small things, but place is very good and high quality.

    Quiet, even from street side (double sliding doors), clean, quiet aircondition :) Renewed after covid. Some places in Thailand not, and this could be problematic. Here is fresh. I recommend it.

    Stayed in January 2023

  • Reviewed: July 25, 2025

    2.0
    Never staying there again!
    • Leisure trip
    • Travelers with friends
    • Family Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Checking in and reception staff unfriendly and uninviting!!! Check in was awful with the man continuously telling us of extra charges esp if we lost anything of the hotel! When we asked of breakfast or cafes for the morning he said nothing was around and we would have to go to the city or try the Seven Eleven. We recovered there were numerous excellent cafes next door and within 50mtrs. When asking for anything his favourite response was “No have”!!! Three of us and daily we were given three coffee sachets, three sugars and three creamers!! “No have” when we asked for more!!! Reception lobby was uninviting and staff continuously hung around busy playing on their phones. Never a greeting or pleasantries!! Entrance area was not clear or appealing and the slippery path with wet land was never cleaned. Shower head did not stay up and water was as intermittent!! Pic on site is old I could go on!!

    Cleaning staff

    Stayed in July 2025

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: