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Reviews of Centara Mae Sot Hill Resort 4 stars

100 Asia Highway, Amphoe Mae Sot, Tak, 63110 Mae Sot, Thailand

#14 of 25 hotels in Mae Sot

Guests' Choice

Review score

Based on 139 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.2

  • Location

    7.5

  • Facilities

    7.1

  • Staff

    7.9

  • Value for money

    7

  • Free WiFi

    6.8

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Showing 1 - 54

  • Reviewed: 13 April 2018

    5.8
    The reception and restaurant staff were excellent.
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom and other parts of the hotel are in need of refurbishment. The hotel bar is well below standard in terms of customer service and the quality of cocktails. My cocktail took 20 minutes to arrive and that was only after my wife reminded the staff that I had ordered it in what was a empty bar. The drink was disgusting and bore no resemblance to what it was supposed to be. The staff were unable to provide me red wine by the glass and were verging on rude with a couldn’t care less attitude.

    The reception and restaurant staff were excellent. The breakfast was enjoyable and the bed comfortable. The location is good.

    Stayed in April 2018

  • Reviewed: 25 February 2018

    7.1
    One night stopover
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Average breakfast buffet. Room door didn’t seal properly, also had a gap at the bottom. mosquitos in our room. Leaking water tap in the bathroom. Weak and slow WiFi

    Good bed and pillow, good location, friendly staff also English speaking. Safe carpark. probably still the best all in all hotel in Mae Sot.

    Stayed in February 2018

  • Reviewed: 26 January 2018

    6.7
    Ok for 1 night, wouldn't want to stay longer.
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 1 night

    We stayed here for 1 night on a motorcycle road trip, before heading further north. I don't believe the hotel meets Centara standards. This hotel at best is a 3 star hotel, but 2 stars would be more appropriate. It's a very old building and quite run down, however the rooms seem clean enough and the bed was a little hard but still comfortable. If you you are looking for somewhere a bit higher level / higher standard, I recommend skipping this hotel and looking elsewhere.

    Stayed in January 2018

  • Reviewed: 26 November 2017

    10
    Nice stay , lovely staff who would do any thing for you to help. Nice room and shower
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Dinner selection could of been better for us westerners. Menu list for the week like steak etc was only on Monday to Wednesday , I was there Friday and Saturday night and ended up eating buffet of fried rice rissoto type meal. Not much selection for dessert as well.

    The bed was comfortable , the shower was great. Staff service was good

    Stayed in November 2017

  • Reviewed: 29 October 2017

    7.5
    Maesot Hills was just like I remembered 20 years ago, yet updated and maintained well.
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night

    It would have been really helpful to have a complimentary shuttle van from the airport. Perhaps that's too much to ask, but it seemed to be penny-pinching on the part of the hotel to charge the quite substantial fee for the transfer from the airport and back again.

    I used to stay at the Maesot Hills regularly 20 years ago so I was looking forward to coming back again. The staff was friendly, and the property has been nicely maintained overall. The fact that there is a huge mall complex across the street now came as a bit of a surprise - quite different from the rural setting I enjoyed back then. But it was quite pleasant to find that the atmosphere was still pleasant - especially relaxing around the pool.

    Stayed in October 2017

  • Reviewed: 21 October 2017

    7.1
    Pleasant and acceptable.
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    I used to frequent this hotel when I lived in Thailand twenty years ago and really enjoyed it, so I had high expectations. The area around the hotel has been so built-up that it is unrecognizeable - no longer the pleasant “out of town” atmosphere. There is a giant mall right across the street now that is fine if you like malls, but not for me. Transportation around the area is expensive and not easily accessible. The lobby is hot and somewhat sterile. It used to be open and airy but has been reconfigured. All that being said, it was still a decent value for the money and was in the “okay” realm.

    Pool was a real plus.

    Stayed in October 2017

  • Reviewed: 18 June 2017

    10
    come and visit mae sot
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 4 nights

    nothing really

    I can tell you that overall everything was good about my trip to mae sot hotel very good staff excellent bars and restaurants near hotel were excellent local people were very friendly beer and food prices locally very cheap overall very enjoyable

    Stayed in May 2017

  • Reviewed: 14 March 2017

    5.4
    Good location
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Pool is whole day long occupied by children getting swimminglesson and teacher who didnt shut up 1 min Was not relaxing at all I intended to be two days there to relax but was forced to continue my journey I didnt received any refund for second night i didnt spent

    Good location

    Stayed in March 2017

  • Reviewed: 31 January 2017

    7.5
    Clean, quiet, quite average
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    Sorry, it does not measure up to the Centara brand high standards. Its an "ok" property, nothing particularly wrong with it. I just expect more from a Centara. I think that some years ago, when it was built, it was "nestled" in the hills. Now, nope. Its right on a busy highway with huge shopping centers across two streets.

    Dinner by the pond was pleasant and Mediterranean chicken so yummy. I guess if you like Makro & Robinson - you'd love it, cause they're right in your face.

    Stayed in January 2017

  • Reviewed: 19 January 2017

    8.8
    Still the best in Mae Sot
    • Business trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    There need to be more shaded parking...your car and it's contents can be properly roasted on a bright Mae Sot day with all the drivers vying for the handful of parking places with the shade of small trees.

    Have stayed here many times on business. It's so far the only place of it's kind, no more than 4 star but got all the facilities one needs including a large pool, tennis and a small gym. Breakfast is a touch pricey but quite OK. It used to be cut off from the real world up there on the main road, but with the Robinsons centre just across the road, there's every type of food and shopping available and you can still walk into town if you wish to.

    Stayed in December 2016

  • Reviewed: 3 January 2017

    7.1
    Good but not up to Centara standards
    • With a pet
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Booking.com says it is pet friendly BUT IT'S NOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Had to find a place for my pet to stay. Not fair at all.

    Style - location

    Stayed in January 2017

  • Reviewed: 7 November 2016

    7.5
    excellent pool;
    • Group
    • Superior Double or Twin Room
    • Stayed 9 nights

    A few more staff at reception desk who understood and spoke basic English. Room service meals were cold!

    excellent pool; large choice of breakfast menu; friendly and helpful staff.

    Stayed in November 2016

  • Reviewed: 19 September 2016

    5.4
    Total value paid not worth what was provided...will not stay there again...
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Wi-fi worked partially...then not for 2 days...terrible tv reception....fuzzy picture..called front desk..could not fix....limited tv channels....no sports channels...pool not usable..if we had known that we would have stayed somewhere else...elevator 1 in whole hotel of 122 rooms....very small elevator...

    Big bath towels...good air conditioning...

    Stayed in September 2016

  • Reviewed: 25 June 2018

    8.3
    Beds and pillows very comfortable.
    • People with friends
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Grill buffet very average. Not worth going.

    Beds and pillows very comfortable.

    Stayed in June 2018

  • Reviewed: 2 June 2018

    10
    Hassle free and relaxing
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights

    A very good location friendly staff and very clean breakfast is good but sometimes they do not replenish the food excellent omelette

    Stayed in May 2018

  • Reviewed: 17 May 2018

    7.5
    Nice swimming pool and Robinson’s straight across the road
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    I would have thought breakfasts might have been included in the tariff

    Stayed in April 2018

  • Reviewed: 1 May 2018

    7.9
    Friendly staff, decent breakfast selection.
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night

    Tired around the edges.

    Convenient to the local mall.

    Stayed in April 2018

  • Reviewed: 14 March 2018

    7.5
    Good location, opposite Mall.
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The gym has old equipments. Not enough equipments, needs total make over.

    Good location, opposite Mall. Beds were comfortable.

    Stayed in March 2018

  • Reviewed: 20 February 2018

    6.7
    Good location
    • Leisure trip
    • People with friends
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Shower head very low. Bathroom needs renovations

    Good location

    Stayed in February 2018

  • Reviewed: 9 February 2018

    5.8
    Comfortable bed
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bathtub had plaster dried in it and the WiFi was slow

    Comfortable bed

    Stayed in January 2018

  • Reviewed: 26 January 2018

    3.3
    Very old and bad place
    • Business trip
    • Group
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Should not show brand Centara and good looking but very old apartment

    Too old place

    Stayed in January 2018

  • Reviewed: 24 January 2018

    6.7
    There's no toothbrush
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights

    There's no toothbrush

    Stayed in January 2018

  • Reviewed: 15 October 2017

    5.0
    Fine
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Limited free drinking water

    Welcome drink

    Stayed in October 2017

  • Reviewed: 10 May 2017

    7.1
    Okay
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Food in restaurant could be better

    Location, close to Robinson

    Stayed in May 2017

  • Reviewed: 4 May 2017

    9.2
    This was the third time, we will comback again.
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night

    Near Shopping Mall, Robinson.

    Stayed in May 2017

  • Reviewed: 30 April 2017

    7.9
    Pleasant Stay
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Need update and bigger lift as its a huge hotel.

    Facility available, friendly staffs

    Stayed in April 2017

  • Reviewed: 22 April 2017

    7.9
    Good hotel-
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The place

    Stayed in March 2017

  • Reviewed: 18 April 2017

    7.1
    Problem is no halal food i am islam
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Not bad

    Stayed in April 2017

  • Reviewed: 25 December 2016

    10
    Food was good, facilities were good, room and bed...
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    Food was good, facilities were good, room and bed comfortable and the service was excellent . Location was good as well.

    Stayed in November 2016

  • Reviewed: 19 December 2016

    10
    superb place to stay
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 3 nights

    nothing from my point of view

    everything about the hotel location staff value

    Stayed in November 2016

  • Reviewed: 15 December 2016

    7.5
    It's average place to stay in if you don't have much choice
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Masketos in the room

    The resturant is not so ready to serve they can't even make a simple pasta

    Stayed in December 2016

  • Reviewed: 26 November 2016

    3.8
    One time is enough.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Noisy air-con and toilet.

    Need to be updated.

    Stayed in November 2016

  • Reviewed: 13 November 2016

    7.1
    Pretty Average
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    Air con ancient and noisy

    Front desk staff efficient and well informed

    Stayed in November 2016

  • Reviewed: 21 October 2016

    7.9
    No
    • Business trip
    • Group
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No

    No

    Stayed in September 2016

  • Reviewed: 17 October 2016

    8.8
    Great Family Hotel
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 4 nights

    Great Breakfast, and Super Pool, also has a Tennis Court (Bring own rackets).

    Stayed in October 2016

  • Reviewed: 3 September 2016

    5.8
    Staff friendly, good service mind
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very Old room and bad smell

    Staff friendly, good service mind

    Stayed in September 2016

  • Reviewed: 11 August 2016

    8.3
    Bed sheet is a bit dirty.
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bed sheet is a bit dirty. Please improve.

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 1 May 2016

    7.1
    Clean and the staff very friendly.
    • Leisure trip
    • Family with young children

    not struck on the location. The hotel was a bit tired. The restaurant and bar no atmosphere. Maybe we expected more from a Centara hotel but saying that the price was very reasonable.

    Clean and the staff very friendly. Shopping Mall opposite with restaurants.

  • Reviewed: 23 April 2016

    9.6
    Staff excellent, location opposite shopping centre, gym,...
    • Leisure trip
    • Couple

    Starting to get a little bit dated but not too bad.... The bar on the ground floor was closed most of the day.

    Staff excellent, location opposite shopping centre, gym, nice swimming pool. Room was big and comfortable.

  • Reviewed: 1 March 2016

    8.8
    Just a very comfy place with a v nice pool, good breakfast...
    • Leisure trip
    • Group

    Pillows not great although on the last day we realised there is a pillow menu!!!

    Just a very comfy place with a v nice pool, good breakfast with plenty to choose from, good showers, good beds. Brand new shop centre now open across the road. Fantastic!!

  • Reviewed: 12 January 2016

    7.9
    Room was comfortable.
    • Leisure trip
    • Family with young children

    Room was comfortable. Great pool. Food at restaurant very good. Try the spaghetti napolitano! The exterior was being painted and looked fresh. The interior was a little aged but tidy.

  • Reviewed: 2 December 2015

    9.2
    Very comfortable stay!
    • Leisure trip
    • Couple

    The breakfast room needs some attention. Many tables were in the sun and that was too hot. Breakfast was sufficient.

    Very comfortable stay! Pool is really nice and there seems to be lots of facilities ie. Gym, function rooms etc although I didn't use them. The standard of this hotel exceeded my expectations and I would definitely stay again!

  • Reviewed: 22 October 2015

    5.8
    Swimming Pool.
    • Leisure trip
    • Solo traveller

    Disco pounding bass blaster music started at 10pm and could be heard even on the third floor of the hotel till 1am. Was going to stay a second night but decided to leave after they changed my room and the air con was not working. Internet was slow and not always working. Rooms are small and the carpets are very old and dirty.

    Swimming Pool. Grounds and Breakfast. Staff.

  • Reviewed: 1 October 2015

    9.2
    Mae Sod Hill consitently provides a good standard of service...
    • Group

    Our party had interconnecting rooms but hot water was available in one room but only lukewarm in the other. However it was sufficient to freshen up when the humidity was so high.

    Mae Sod Hill consitently provides a good standard of service and cleanliness. It provides comfortable beds, large rooms, breakfast included in the tarriff. There is a pool ang gym, it's not far from the town centre.

  • Reviewed: 18 April 2015

    8.8
    stayed there on the 21st and 27th of march 2015
    • Leisure trip
    • Couple

    far away from everything, was ok for us as we have a car needs more parasols around the pool

    stayed there on the 21st and 27th of march 2015 very nice staff, Tony, the general manager is very accommodating and friendly breakfast is good rooms are clean, spacious, but have carpeted floor enjoyable buffet dinner at weekends lovely pool but gets overcrowded from 4.00 pm when I think the whole town comes here to enjoy a swim, it is quite loud with the teens playing their music but not too annoying by far not the best of Centara's hotel chain but pleasant and amiable

  • Reviewed: 26 May 2016

    2.9
    NA
    • Business trip
    • Solo traveller

    smelly restaurant

    NA

  • Reviewed: 26 May 2016

    3.8
    Front of Shopping mall
    • Business trip
    • Solo traveller

    Value per money too low

    Front of Shopping mall

  • Reviewed: 24 December 2015

    5.4
    Location is good
    • Business trip
    • Group

    Hotel is quite run down, need repair. Low quality breakfast.

    Location is good

  • Reviewed: 26 November 2015

    5.4
    Hotel's restaurant name Chay Aam is good !
    • Business trip
    • Solo traveller

    Hotel's restaurant name Chay Aam is good !

  • Reviewed: 10 November 2015

    3.8
    Nothing
    • Leisure trip
    • Group

    Breakfast Bed room Bed sheet not clean enough Employee not so nice

    Nothing

  • Reviewed: 3 August 2015

    8.8
    Good location.
    • Leisure trip
    • Family with older children

    None.

    Good location. Good facility. Low price.

  • Reviewed: 3 August 2015

    6.3
    location
    • Business trip
    • Couple

    carpet is old

    location

  • Reviewed: 4 June 2015

    6.3
    swimming pool is good in mae sot
    • Business trip
    • Solo traveller

    many ants in bathroom

    swimming pool is good in mae sot

  • Reviewed: 10 March 2015

    8.3
    Good, and complete facilities.
    • Leisure trip
    • Family with young children

    The hotel is very old and need renovation. Carpet and all decoration are all very old and dirty.

    Good, and complete facilities.

There are also 23 reviews without text. These impact the overall review score.

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