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Reviews of Crystal Palace Luxury Hotel Pattaya This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

284/68 Moo5 Pattaya-Naklua Road, T.Naklua, A.Bang Lamung, Chonburi, 20150 North Pattaya, Thailand

#86 of 142 hotels in North Pattaya

Guests' Choice

Review Score

Based on 44 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.8

  • Location

    7.8

  • Facilities

    7.8

  • Staff

    7.6

  • Value for money

    7.9

  • Free Wifi

    6.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 21, 2023

    8.0
    it was pleasant
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 6 nights
    • Submitted from a mobile device

    the bathroom walls weren’t clean, it looked it they havent scrubbed it for weeks. the toilet bowl looked old, and the crevices of the tiles around the bathtub needed some deep cleaning too.

    i liked the size of the room and the balcony

    Stayed in April 2023

  • Reviewed: February 25, 2023

    8.0
    good
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    no smoking on balcony

    the pool

    Stayed in February 2023

  • Reviewed: February 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 5 nights

    What is the point of having a safe that is not mounted to the wall or cupboard, and you can take under your arm and walk away?

    Location Good, Mini Big C & 7 Eleven on your doorstep, Main building fully renovated looks very nice, Breakfast so so for Europeans it is more for Asians, All in all good hotel.

    Stayed in February 2023

  • Reviewed: February 5, 2023

    8.0
    9/10 would stay again it it ticks the boxes next time!
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 14 nights

    Sometimes set for the room to be cleaned and it wasn't, just had to reach out to front desk and they was happy to assist. Wasn't a real deal breaker as I don't mind an untidy room for an extra day but they'd send someone up right away to resolve.

    Used for two weeks, great friendly staff. Good facilities and site with a good warm breakfast. Bed wasn't ideal for me, was hard so I struggled with sleep but that's a personal preference. Bath and shower, great option to have and the balcony down to the pool was a real comfort.

    Stayed in February 2023

  • Reviewed: January 2, 2023

    7.0
    Great hotel, but pricey
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The price was high, but the hotel felt budget. The pictures made me think we'd be in a resort next to the pool, but when we arrived we were in an older building next to the road. We could hear the trucks at night. There were no hand towels. The TV barely worked. It felt like a budget hotel, but for the price it was not. They had multiple busses of tourists staying. It was crowded on the one elevator serving 6 floors

    The shower got hot. The bed was comfortable. The room was clean. The staff was helpful. Breakfast was Thai-style buffet. The location was good if you like being outside the chaos.

    Stayed in January 2023

  • Reviewed: December 26, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 14 nights
    • Submitted from a mobile device

    Great value for money good size rooms and balcony staff very friendly and helpful

    Stayed in November 2022

  • Reviewed: November 16, 2022

    7.0
    i hope there is restaurant for breakfast or make the dinner on swimming pool
    • Travelers with friends
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    the air condition was bad

    i like the swimming pool was very clean

    Stayed in November 2022

  • Reviewed: November 6, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    no car parking available. Only had some on street parking.

    Stayed in November 2022

  • Reviewed: October 3, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Food Quality and Spread

    Stayed in October 2022

  • Reviewed: January 14, 2025

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    worst experience ever. Terrible hotel and unreliable reception,No WiFi No slippery or tooth brush,tiny bed, And it's a hotel with price of 2200 bhat. Why both come to Pattaya Stay in Bangkok will be way more better.

    Stayed in January 2025

  • Reviewed: January 22, 2024

    5.0
    Welcome to China
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    This hotel managed not to make up the room twice, even after we complained (2 rooms), they managed again not to make up the rooms the next day, not to change the towels in 1 room, no make up of the beds, obviously there is a serious problem in the housekeeping. Staff speaks very poor or no English at all. Breakfast is pure Asian style which fits their clients (98% are loud Chinese).

    Location is good. Stayed last year as well but it will be the last time...

    Stayed in January 2024

  • Reviewed: May 31, 2023

    5.0
    What you get is what you pay for.
    • Leisure trip
    • Solo traveler
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Difficult to communicate as nobody speaks English. No room service even though it says room service available No coffee or tea available in rooms. Pretty noisy at nights, couldn't get a goodnight sleep. Below average breakfast.

    Friendly Staff Economical

    Stayed in May 2023

  • Reviewed: May 25, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The pictures and the facilities shown while booking is the hotel is completely change A/C is only available in room not in the corridor and Swimming pool was not clean and room service also not good. Staff at the reception they don't understand English which is very difficult to explain anything. Worst thing was wifi connection the internet was disconnecting again and again and when we explain to the reception the response was not good. Breakfast was also not good fruits only two type watermelon and pineapple other than that other things were also not good. Spoiled my trip.

    Location was not too far from the city

    Stayed in May 2023

  • Reviewed: May 17, 2023

    5.0
    average
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    oldest building. far from beach. pool was not clean.

    location is not suitable. very far from beach.

    Stayed in May 2023

  • Reviewed: March 23, 2023

    5.0
    don't trust hotel manager and hotel booking sistem
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 14 nights

    no wifi at 7 floor, we make them notice once a day. any day answer was they will provide. that day never comes when we arrive they give us different room than we booked. we did specifically booking becouse we have 07 months baby. they changed the building non olny the room. hotel manager cheated us for two days and only afer two calls with booking they said the truth: overbooking due to Chinese meeting. we had to stay 3 nights into onother building. they said we will get refund: NEVER HAPPEND.

    Staff was always gently specially with our son, 7 moths old.them all was great. when they finally guve us bulding and room we booked, room was big, bed was big.

    Stayed in March 2023

  • Reviewed: December 22, 2022

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    All the hotel from the receptionist to the hotel itself not 5 stars hotel

    The worst hotel ever اسوا فندق

    Stayed in December 2022

  • Reviewed: December 19, 2022

    4.0
    Wouldn't recommend this hotel.
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 2 nights

    I would not recommend this hotel. Bad breakfast options. Toilet flush was not working. Bathroom drain was not working.

    Nothing.

    Stayed in December 2022

  • Reviewed: December 11, 2022

    10
    My saty was very good .
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Difficult to communicate with staff.

    Every thing was good but staff need to learn English so guest can speak with staff.

    Stayed in December 2022

  • Reviewed: November 27, 2022

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Location, it's bit far from the beach

    Hygiene, room size, and staff

    Stayed in November 2022

  • Reviewed: November 4, 2022

    1.0
    not a 5* hotel should be listed as 1*
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    too far any nothing like a 5* hotel booking.com should remove this hotel its a 1* hotel and value for money thats all

    nothing

    Stayed in November 2022

  • Reviewed: November 2, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    It's gud palace to stay

    Stayed in November 2022

  • Reviewed: October 3, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing

    Everything is good Great hotel Very quiet On baht bus route to beach 10 minutes Reception staff take care of you if you need anything

    Stayed in September 2022

  • Reviewed: September 17, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Nothing

    Great hotel Will be back

    Stayed in September 2022

  • Reviewed: June 9, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2025

Showing 1 - 25

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