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  5. Reviews of Khaolak Emerald Surf Beach Resort and Spa - SHA Extra Plus

Reviews of Khaolak Emerald Surf Beach Resort and Spa - SHA Extra Plus This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

7/10 Moo 2, Baan Khaolak, Thai Muang, Phang Nga, Khao Lak Beach, 82210 Khao Lak, Thailand

#106 of 121 hotels in Khao Lak

Guests' Choice

Review Score

Based on 152 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    8.8

  • Facilities

    8.0

  • Staff

    8.5

  • Value for money

    7.8

  • Free WiFi

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 21, 2024

    8.0
    Perfect stay !
    • Leisure trip
    • Travelers with friends
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Rooms and bathrooms could be renovated! It is just about details

    The breakfast: international buffet with pancakes, pastries, noddles, eggs, cereals ! The pool (3 in Total !) The staff was very friendly Was there for songkran, had a fire show on the hotel beach Rooms are big, but a little bit old, it would be nice to have so renovations ! But otherwise, very nice place Perfect stay for family and couple

    Stayed in April 2024

  • Reviewed: April 16, 2024

    8.0
    Lovely stay
    • Leisure trip
    • Travelers with friends
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Rooms are quite old, but they are big

    The breakfast Beach Pool (x3)

    Stayed in April 2024

  • Reviewed: April 12, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Grand Family Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Although the beach was lovely, the water can be a little rough with a strong pull back. We found one of the front of house staff to be a little rude.

    The location of the hotel is great. Our family room was big & very clean - our daily housekeeper was really lovely. The kids pool was great fun. The breakfast which was included was lovely too, a good variety of choices & the omlettes where great. The free shuttle bus to Bang Niang & Khao Lak Centre was a great added bonus too. We watched the fire show which was excellent.

    Stayed in April 2024

  • Reviewed: April 6, 2024

    7.0
    Great location, beautiful beach , not crowded !
    • Leisure trip
    • Family with young children
    • Deluxe Room with Pool View - Hive Wing
    • Stayed 4 nights
    • Submitted from a mobile device

    Hotel is a bit outdated . Pool was not very clean

    Beach is beautiful ! We stayed in villa on the beach and loved it !

    Stayed in April 2024

  • Reviewed: April 3, 2024

    8.0
    I would diffintely stay again.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 6 nights

    The surf pool was working. The odd whooft of the septic system was unpleasant occasionally.

    The breakfast was great, with plenty of variety and choice for both our tastes. Great foreshore location and got a free pool access upgrade. Most welcome treating even when arriving due to yet another Jetstar delay.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bathrooms could have a been cleaner but no major issues.

    The access to the beach, restaurant on the beach. The staff were very friendly and helpful.

    Stayed in February 2024

  • Reviewed: March 6, 2024

    9.0
    Really emjoyed our stay, nice and relaxing and location can’t be beaten.
    • Leisure trip
    • Group
    • Deluxe Grand Family Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast very disorganised, food not replaced and tables not cleared quickly. Had better food at lower quality hotels.

    Stunning looks, right on the beach, great location with lots of local bars, restaurants right outside

    Stayed in March 2024

  • Reviewed: February 23, 2024

    8.0
    Poolside
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Letting people put towels on bedchairs round pool for week and most time never turn up to use them,plus lazy guests leaving plates and glasses around pool expecting staff to pick up

    Lots options on breakfast Great service by staff pick up and drop off suitcases staff round grounds and pool good

    Stayed in February 2024

  • Reviewed: February 18, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Grand Family Room
    • Stayed 7 nights
    • Submitted from a mobile device

    We didn’t like the fact that the cleaning was not done as it should. I have silently accepted for 3 days and the forth day I have asked the cleaning lady to come and see how she did the cleaning. The 5th day she didn’t even bother to come. And also the breakfast is the same everyday, the only difference is that they use the food remained from last dinner.

    We liked the location, it is well positioned.

    Stayed in February 2024

  • Reviewed: February 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 4 nights

    steps to dining room too high

    Stayed in February 2024

  • Reviewed: February 9, 2024

    8.0
    Nice but worn down.
    • Leisure trip
    • Couple
    • Deluxe Room with Pool View - Hive Wing
    • Stayed 7 nights
    • Submitted from a mobile device

    The room was nice but some mild on the wall and a very dirty duvet in the cupboard.

    Nice location. The beach was nice. Pool area we didn’t use much due to lack of space. Staff was really nice.

    Stayed in February 2024

  • Reviewed: February 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    When I booked it didn't give me the option to book breakfast included so we would have to purchase that daily which wouldn't be a problem however breakfast was around £15 each, local cafes don't open until 11am so theirs not much choice besides getting cereal and milk from the local shops and eating in your room if you don't want to pay £30+ for a family to have breakfast each day.

    Great location, amazing swimming pools especially for my little one, kids activities and lots to do. Very helpful staff.

    Stayed in January 2024

  • Reviewed: January 28, 2024

    7.0
    Great location, just needs a little extra TLC
    • Leisure trip
    • Family with young children
    • Deluxe Room With Pool Access​ - Hive Wing
    • Stayed 5 nights
    • Submitted from a mobile device

    Bathroom was dated with mould on blinds, chips in bath and the basin tap resembled a playstation controller joystick. Too many people at breakfast... Often struggled to get a table and often had to wait for food to be replenished (not always helped when certain guests heaped their plates with piles of bacon and croissants, half of which were smuggled into their bags)

    Great location right on the beach... Loved the sunset drinks on swings and son loved the wave pool surfing.

    Stayed in January 2024

  • Reviewed: January 25, 2024

    8.0
    Beach villas and beach are good - otherwise don’t go here
    • Leisure trip
    • Family with young children
    • Villa with Private Pool
    • Stayed 7 nights
    • Submitted from a mobile device

    Needs renovation and cleaning. Unfriendly staff. Very expensive restaurant. Would have changed hotel if we stayed in the hotel and not the separate villa. Tried charging us twice for several things.

    Located on a nice beach. Beach villas are very nicely located but expensive for what you get.

    Stayed in January 2024

  • Reviewed: January 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Room with Pool View - Hive Wing
    • Stayed 5 nights
    • Submitted from a mobile device

    First room AC machines outside of room very loud. Second room was also loud but from the people in the floor

    Beach was not crowded but good vibes not too empty. Nice beach restaurants and massage spots. Breakfast was ok but nothing special. Sometimes too crowded.

    Stayed in January 2024

  • Reviewed: January 1, 2024

    8.0
    Very comfortable
    • Business trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights

    Excellent buffet breakfast, plenty of Asian & Western choices, egg station, cereals & fruit, something for everyone.

    Stayed in December 2023

  • Reviewed: December 30, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 4 nights

    The Muay Thai Beginners class with teachers Rofen, Aoon, and Ju was excellent! It was a small class with just three attendees, right before the high season in Thailand. I attended with my mum. The teachers were very patient and helpful, focusing on the fundamentals and techniques since we had never tried Muay Thai before. They were able to cater to different fitness levels. In addition to the physical aspects, they also spoke about the meaning and history of Muay Thai, providing a brief introduction to Muay Boran. I highly recommend this class for any age group. The coaches were experienced, adept at teaching, and made the first-time experience very enjoyable. I would love to visit again! :)

    Stayed in November 2023

  • Reviewed: December 25, 2023

    8.0
    breakfast was great and plenty shops outside the hotel.
    • Leisure trip
    • Family with young children
    • Deluxe Room With Pool Access​ - Hive Wing
    • Stayed 4 nights
    • Submitted from a mobile device

    we booked 2 rooms as a family but one room the bed frame is just a flat wood with no designs and the bathroom/toilet door woods that are old that needs to replace due to termite.

    our two room have direct access to the pool, there are surfing activity that you can try and the staff was very helpful to give us some information and tips on how to surf board, even for first timer can try and recommended.

    Stayed in December 2023

  • Reviewed: December 25, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Grand Family Room
    • Stayed 3 nights
    • Submitted from a mobile device

    A receptionist yelled at his clients. They tried to double charge for our stay. Bathroom water pressure is low.

    Location

    Stayed in December 2023

  • Reviewed: December 24, 2023

    7.0
    Great kids pool
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The breakfast was so packed, it was crazy we struggled to get a table and found that so many people staying wasted so much food by taking far too much, meaning the staff were working extra hard to get food out to fill the trays. The location wasn’t the best. There is only 1 road that had other restaurants and bars on, everything else was around 4-5km away

    Fantastic kids pool. This hotel had by far the best kids pool we’ve ever had. The rooms were big and the balcony was lovely. Being on the beach was great and the sunsets were fantastic.

    Stayed in December 2023

  • Reviewed: December 19, 2023

    8.0
    Awesome stay, very nice people around the resort.
    • Leisure trip
    • Couple
    • Deluxe Room With Pool Access​ - Hive Wing
    • Stayed 4 nights
    • Submitted from a mobile device

    Was initially given a corner room, it was quite dirty and loud from the a/c compressors. However, the staffs did were very understanding and accommodating to move to a better room.

    The staffs were very welcoming and efficient. There were activities daily, the instructors at the flow rider were awesome.

    Stayed in December 2023

  • Reviewed: December 8, 2023

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Deluxe Room With Pool Access​ - Hive Wing
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom was really outdated and was not like the one advertised online

    Stayed in November 2023

  • Reviewed: November 17, 2023

    7.0
    Nice hotel and staff.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 7 nights
    • Submitted from a mobile device

    The kids pool (reason we booked) was undergoing construction the whole of November, unfortunately didn’t state this anywhere til we arrived. The breakfast buffet gets raided no matter what time and many guests are rude and messy.

    Lovely place with great staff. Great location with beach access, rooms always clean and lots of places to eat and shop nearby.

    Stayed in November 2023

  • Reviewed: October 17, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Had a great time here. Beautiful beach , comfy rooms, and friendly staff. Awesome stay!

    Stayed in October 2023

Showing 1 - 25

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