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Reviews of Mercure Chiang Mai 4 stars

183 Changpuek Road, Tambon Sripoom, Amphoe Muang, Chiang Mai, Si Phum, 50200 Chiang Mai, Thailand

#553 of 838 hotels in Chiang Mai

Guests' Choice

Review score

Based on 82 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    8.4

  • Facilities

    7.9

  • Staff

    9.1

  • Value for money

    8.2

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 17 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 3 nights

    - water system in hotel quite old - water for shower not strong

    - staff friendly - location is good - near supermarket - have more carpark available

    Stayed in April 2024

  • Reviewed: 12 April 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    A bit old, need somw renovation

    Friendliness, staff and location

    Stayed in April 2024

  • Reviewed: 23 February 2024

    7.0
    Good but could use a refresh
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast could be improved. There are very few options. The hotel facilities are old. They could use a refresh

    Close to the city centre. There are free shuttles to the night market.

    Stayed in January 2024

  • Reviewed: 25 January 2024

    9.0
    Finished our trip off perfectly
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Was clean and comfortable but the people were the best. Looked after us like we were family - will defo stay again

    Stayed in January 2024

  • Reviewed: 13 January 2024

    8.0
    Overall not too bad. Very cost effective stay.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 6 nights
    • Submitted via mobile

    The hotel is a bit too old. Tiled room floors meant that it was noisy when chairs were moved. Not soundproof. I could hear people moving outside my room to the lobby

    Bang for buck

    Stayed in January 2024

  • Reviewed: 13 January 2024

    7.0
    It was a lovely clean hotel as a but out of the way
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 6 nights
    • Submitted via mobile

    My lighting in my bathroom was very dull the restaurant was quite slow and made a few mistakes with orders Ur

    It was a lovely new hotel very comftable

    Stayed in January 2024

  • Reviewed: 16 December 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 7 nights
    • Submitted via mobile

    It's dated and at one pint they had this huge French group show up which was problematic just because I couldn't get up and down in the elevator for that day and the stairs only take you to the second floor, again though this is not their fault and I enjoyed staying here.

    Bed was comfortable and breakfast was yummy, but the staff make this place they are so helpful attentive and kind, also good location being right next to the supermarket and great food and massage.

    Stayed in November 2023

  • Reviewed: 21 November 2023

    7.0
    Nice Place to Stay with family
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night

    nothing as such

    Overall Hotel was nice but bit older Breakfast is with limited option. Very friendly staff. located in nice area with TOPS with distance of 1 min walking.

    Stayed in October 2023

  • Reviewed: 19 November 2023

    9.0
    The hotel was like an oasis in Chiang Mai and the pool was refreshing.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights

    Nothing.

    Location of hotel and helpfulness of staff. They made sure everything was going well .

    Stayed in October 2023

  • Reviewed: 1 November 2023

    9.0
    Delightful refuge in a large city.
    • Business trip
    • Group
    • Standard King Room
    • Stayed 2 nights

    Nothing..

    Nice variety and adequately labeled assortment. Staff super friendly and helpful.

    Stayed in October 2023

  • Reviewed: 25 October 2023

    9.0
    A good hotel with spacious rooms, with an attractive swimming pool and extensive parking.
    • Leisure trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 2 nights

    There is nowhere to put damp towels and swimming costumes apart from a small peg on the back of the bathroom door. It seems odd not to have any towel rails at all and it's not possible to place towels etc on top of the glass walls of the shower since these extend to the ceiling.

    The location is good, close to the Chiang Mai Boxing Stadium. It was an advantage to have a car for this location, and there is extensive parking available. The breakfasts were-well presented and enjoyable with interesting Thai-style options. The room was comfortable and commodious with good AC. The swimming pool is great.

    Stayed in October 2023

  • Reviewed: 21 October 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    As a wheelchair user, I found the lift doors closed on me a few times. Other guests noticed the same thing

    Great staff and service, really nice breakfast for only 149 baht, very comfortable beds, and great pool. Will definitely stay here again

    Stayed in October 2023

  • Reviewed: 17 October 2023

    8.0
    A GOOD EXPERIENCE
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights

    HOTEL IS ABIT TOO OLD, MAYBE NEED SOME UPGRADING.

    LOCATION IS GOOD, JUST BESIDE SUPERMARKET, STAFFS ARE VERY FRIENDLY AND POLITE.

    Stayed in October 2023

  • Reviewed: 19 April 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights

    Toilet hot & cold don't work well, either it is too hot (cannot control the hot level) so have to take cold shower!!

    All service, Front, Bell Captain, Restaurant Service & Kitchen staff very cheerful and friendly

    Stayed in February 2023

  • Reviewed: 10 April 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Location and the pool. Staff very helpful and friendly.

    Stayed in March 2023

  • Reviewed: 9 February 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Toilet the drainage is bad water back flow

    Staff are very friendly and helpful

    Stayed in February 2023

  • Reviewed: 8 February 2023

    9.0
    Clean room, friendly staff and great breakfast.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 10 nights

    the price on booking.com was not the price we needed to pay when we checked in. they added fees. and our booking originally said all the fees were included. it was dissapointing. One more thing to note, the two beds in our room were very very small. so our 12 yr old son was in one bed, my husband and I squished in another. they gave us an option to go in a king size bed room, but felt weird that our son would have to sleep in our bed? Would have been great to have even one of the beds larger

    Breakfast was excellent, especially the northern style eggs benedict. staff super friendly, room was exceptionally clean.

    Stayed in January 2023

  • Reviewed: 7 February 2023

    7.0
    Overall our stay was pleasant. We would book Mercure again.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 7 nights

    The shower needed repair. My request for new batteries for the TV remote was overlooked / forgotten.

    The breakfast was adequate, without being 'wonderful'.

    Stayed in January 2023

  • Reviewed: 17 January 2023

    8.0
    Generally good.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 6 nights

    The shower needed repair. My request to put new batteries in the TV remote was overlooked/forgotten.

    The location is good for car drivers. There was always a free space for parking in front of the hotel.

    Stayed in January 2023

  • Reviewed: 17 January 2023

    7.0
    a little disappointed.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    show water always enough not warm to have bathing. reflecting to the hotel, but did not improve.

    Spacious,

    Stayed in January 2023

  • Reviewed: 1 January 2023

    8.0
    lovely staff and good for the price.
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    There was no iron in the room. I personally did not like the location, as I preferred to be closer to the city center, although it is still accessible by taxi, scooter etc. The room is outdated but it’s not chia. big deal as I was here for a few nights and it’s a fine and affordable place to rest your head for a couple of days.

    The staff are extremely friendly and helpful! They are always available to answer questions. I was upgraded to a deluxe king suite with a huge bed, which was quite comfortable for Thai standards. The room was very spacious. The location was fine; there is a supermarket in front of the hotel and a local market within walking distance. The hotel also offers shuttle services to the airport. The location is accessible to many attractions in and around the city.

    Stayed in January 2023

  • Reviewed: 24 December 2022

    8.0
    Great!
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 7 nights

    A bit noisy

    Lower end in terms of prices but over the past 20 years this hotel has always been welcoming and comfortable. COVID19 has taken it toll .... but the staff are still excellent - helpful, courteous and above-all full of cheer! Highly recommended!

    Stayed in December 2022

  • Reviewed: 13 December 2022

    8.0
    Great value for money. Very soft bed.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was very poor. Just the same old limited choices like every other hotel in the country. Gave me one poached egg not two as usual.

    Comfortable very soft bed unlike most Thai hotels. Nice comfortable lobby area. Great value for money. Friendly staff. Great location easy to find. Tops supermarket and Amazon coffee shop beside it. Large free parking.

    Stayed in December 2022

  • Reviewed: 26 November 2022

    9.0
    Superb
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 3 nights

    Breakfast could include better vegetarian items

    Good Room. Pleasant Staff, Good Environment

    Stayed in November 2022

Showing 1 – 25

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