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Reviews of Phuket Merlin Hotel 4 stars

158/1 Jawaraj Rd.,, 83000 Phuket Town, Thailand

#117 of 137 hotels in Phuket Town

Guests' Choice

Review score

Based on 69 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7

  • Location

    6.4

  • Facilities

    6.7

  • Staff

    7.3

  • Value for money

    7.1

  • Free WiFi

    5.6

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Showing 1 - 23

  • Reviewed: 11 September 2018

    5.4
    Location was only positive.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Hotel is very run down. It needs a serious upgrade. Very old rooms and features. Bathroom especially bad. Shower was too small for me and I'm only 5'2 and it was broken. Rooms were tidy but not spotless. Staff didn't have great English and struggled to find our booking when we arrived. Pool area wasn't very clean either it put us off swimming. Also was quite expensive compared to other places we've stayed that had better facilities.

    Location was only saving grace. Close to Phuket old town and we could walk to monkey hill from hotel

    Stayed in September 2018

  • Reviewed: 22 March 2018

    9.6
    The location is very good, only a 10 min walk from old town.
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    I wouldnt recommend using the hotel taxi service, because it is overprieced. For a 2km trip to chillva market they charge 300 baht.

    The location is very good, only a 10 min walk from old town. The staff is friendly and the rooms are clean. Although there is no great variety, the breakfast is tasty.

    Stayed in March 2018

  • Reviewed: 7 February 2018

    8.8
    All and all, not a bad hotel. good value for money and if in the area I would stay again.
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 3 nights

    Front desk area is dated and does not feel welcoming. Breakfast buffett did not impress me. Variety was just about ok, but warm dishes did not look fresh, juices were of a poor quality and coffee was weak. The chairs at pool site were parshly broken.

    The room was very clean, nice touch a little living plant in a vase in the bathroom brought a goot feeling abou it. Helpful staff. spacious rooms with huge, comfi matraces (in a twin, do not know about the double). Clean and big enough swimming pool.

    Stayed in January 2018

  • Reviewed: 26 November 2017

    8.3
    A spacious basic hotel with a tasteless breakfast but a good location.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 7 nights

    The bedroom was a bit outdated but we had a tv, aircon and a clean comfortable bed. I expected the bathroom to be a bit shabby but that was quite good.The breakfast was a bit basic,eggs any style but thin processed ham and sausages. Very tasteless.There was toast available and abit of fresh fruit to finish off with together with tea and coffee.

    It was a large hotel and not too crowded with plenty of open space to relax and a good sized dining room.The bar was superb modelled on the galley of a ship.I liked the location only a 20 min walk to the old town and the bus station.Also there is a pub with live bands less than a 10 min walk away.I liked the free return shuttle bus to the Merlin Hotel in Patong. Anyone wanting a two centre holiday in Phuket Town then Patong Beach could seriously consider booking into this hotel first then use the free shuttle service to Patong Beach.There is no obligation on guests to stay at the Merlin Hotel in Patong to use the free shuttle service.They just have to have stayed at the Merlin in Phuket. Presumable the reverse applies,ie you stay at the Merlin in Patong and can use the free shuttle service into Phuket Town.An added bonus of this hotel is that it has a large car park.Stay any nearer to the old town and it is unlikely you will have parking facilities and the hotel will be a bit cramped.

    Stayed in November 2017

  • Reviewed: 12 November 2017

    10
    Perfecto i recommend this hôtel for phuket town stat.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    The swimming pool need renovation and the food at the restaurant wasn't really good.

    The room was really confortable and big,clean.perfect location everywhere was walking distance 10 minutes to the city center. À l' the staff are really smiling and helpfull.

    Stayed in November 2017

  • Reviewed: 2 August 2017

    3.3
    Horrible
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff on front desk were rude, the food was disgusting..The bar was never open and it was in the middle of nowhere with no places to eat and the locals clearly weren't used to foreigners. The other reviews for this hotel may be for the other merlin hotel in Patong so don't be fooled. Booked for 2 nights and only stayed for 1.

    Nothing

    Stayed in August 2017

  • Reviewed: 15 May 2017

    7.1
    Ok
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Hotel is old and in need of refurbishment. Location is not great - it is in a non descript part of town. The shuttle to Patong is handy but a rough ride in an open backed bus.

    Value for money was ok

    Stayed in April 2017

  • Reviewed: 15 April 2017

    7.1
    Close to old town and real Thailand life.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Airconditioning was bit noisy.

    Close to old town and real Thailand life. A shuttle bus to the Patong Merlin Hotel can take you to the beach. Nice swimming pool. They have renovated the rooms so stay was nice.

    Stayed in April 2017

  • Reviewed: 31 January 2017

    7.1
    It was okay, but if I came back I'd stay somewhere else.
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights

    The decor made me feel like I'd been time-warped back to the 1970s. Everything about this place was just dated and old. And does any modern hotel still use actual metal keys??? The HUGE undetachable plastic blob attached to the key is hugely annoying and took up a whole pocket.

    The best thing I can say about it is that it was a good value for the money.

    Stayed in January 2017

  • Reviewed: 8 January 2017

    7.5
    Unfortunately the food is not really good - not geared...
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 6 nights

    Unfortunately the food is not really good - not geared toward Westerners - also not every day but on some days there was a terrible smell in the corridor which permeated through to the room.

    Stayed in January 2017

  • Reviewed: 8 January 2018

    6.7
    Comfy bed, value for money
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Bath tub, pool with insects , unfilled buffet breakfast

    Comfy bed, value for money

    Stayed in January 2018

  • Reviewed: 13 November 2017

    8.3
    Real comfort
    • Leisure trip
    • People with friends
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything closed early there.

    Really comfy place and really nice place to stay. Breakfast was bril.

    Stayed in November 2017

  • Reviewed: 28 October 2017

    10
    happy with everything ,couldn't fault anything ,polite staff clean good food ,really all was good
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 7 nights

    all was cool

    location size of bed breakfast attention swimming pool all was fantastic and very close to center of town 10 minutes walk

    Stayed in October 2017

  • Reviewed: 11 October 2017

    7.1
    1997 hotel charging 2017 Prices
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The price considering breckfast was average and hotel is badly in need if a makeover especially the pool area

    Staff and location

    Stayed in October 2017

  • Reviewed: 1 October 2017

    9.2
    great place to stay.
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Far away from main tourist attractions.

    Very nice rooms with all amenities.

    Stayed in September 2017

  • Reviewed: 18 August 2017

    6.3
    Very old hotel but well maintainent
    • Business trip
    • People with friends
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast is a bit dull

    Staff friendliness is a strong point

    Stayed in August 2017

  • Reviewed: 30 July 2017

    8.3
    Very comfortable but location poor
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    Good value

    Stayed in July 2017

  • Reviewed: 22 March 2017

    8.3
    Everything
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in March 2017

  • Reviewed: 18 December 2016

    3.8
    The room condition is old and the air condition is noisy.
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room condition is old and the air condition is noisy.

    Stayed in December 2016

  • Reviewed: 12 November 2016

    7.5
    The pool
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Not axactly to say

    The pool

    Stayed in November 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 11 March 2015

    2.5
    Even if is a quite cheap hotel you aspect the minimum not...
    • Leisure trip
    • Couple

    Even if is a quite cheap hotel you aspect the minimum not like entering in an hostel!!!! The 2 others merlin the resorts one are stunning!!!! Go for those one!

  • Reviewed: 5 January 2015

    2.9
    Nothing
    • Leisure trip
    • Couple

    Was charged an extra days value to modify the booking to check in and out by two days. Then they wanted to try Palm off a room on us with two single beds and wouldn't include breakfast in their $90 a night room. As usual the shower was useless and ran hot water for 3 seconds Would not recommend this to anyone as you can get better for $15 anywhere around Phuket town

    Nothing

  • Reviewed: 7 June 2015

    4.6
    Nothing
    • Leisure trip
    • Family with young children

    Almost everything

    Nothing

There are also 9 reviews without text. These impact the overall review score.

Showing 1 - 23

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