Breakfast could definitely be improved, as the options felt too limited for a hotel of this standard.

he private villa was beautiful, with a fantastic private pool, outdoor bath, and a very comfortable bed. Everything looked great and felt well maintained. I especially want to thank Aea, the private concierge, who was wonderful - very kind, attentive, and helpful throughout my stay. The pool and poolside food were absolutely amazing, and I really enjoyed spending time there. The only downside was breakfast - it was very limited, and I ended up needing to take a taxi to eat elsewhere or order to the room. Also, I didn’t see a proper beach nearby, only a rocky step into the water, though I wasn’t actively looking for a beach. Overall, it was a relaxing and enjoyable stay, and I truly appreciated the villa experience and the excellent service from Aea.

Stayed in August 2025

Lovely staff and environment

Stayed in June 2025

The location, very personalised services, ultra luxury accommodations

Stayed in April 2025

Congratulation for the Team !

Stayed in March 2025

Nothing. Was excellent.

Everything. Seriously.

Stayed in March 2025

Amazing scenery, great staff and very exclusive stay with all luxury.

Stayed in March 2025

The hotel is beautiful, the cleanliness is perfect, the bed is big and comfortable, fantastic breakfast. We loved everything. Our personal butler was absolutely incredible, they anticipated our every need and made our stay feel truly luxurious.

Stayed in January 2025

Everything about this property is amazing. The rooms, views, service, everything, I would definitely come back.

Stayed in February 2025

If I’m being picky I’ve had better restaurant experiences. This could be that I just made wrong choices. The breakfast choice and quality however was phenomenal. The above will not stop me from returning though

The best hotel in the world. Breathtaking location, the most luxurious bedrooms I’ve ever stayed in and staff that would do anything to make your stay both special and memorable

Stayed in February 2025

The staff - especially the personal butler - she was the best

Stayed in January 2025

Everything - the personal butler was absolutely great - world class

Stayed in January 2025

I genuinely could not find anything to dislike about the experience. If there was even a slight error or mistake (which rarely occurred), the hotel staff would immediately go the extra mile to make us feel valued, heard, and respected. This is a perfect example of how exceptional customer service can elevate a brand.

Staying at Phulay Bay has been one of the most memorable experiences of my life. I had reserved a few nights for my fiancé and our family for our engagement proposal. Where do I even start with this hotel? The warmth and friendliness of the staff, stunning views and rooms and meticulous attention to detail throughout our visit blew us away. I cannot recommend this hotel enough—it's a credit to the industry and something all hotels should aspire to emulate. The food was incredible, the excursions were well planned and pleasant, and the room service was exceptional. To our delight, we were often presented with personalised messages, rose petal baths and delicious treats. I've never felt such a connection with hotel staff, but staying here truly makes you feel as if you are part of a family. I would like to wish all the staff best of luck and hope that they are consistently recognised for the great work they do. I will definitely be coming back.

Stayed in December 2024

The air condition in Jampoon is a bit too cold when we’re wearing summer clothes. A wide sandy beach is missing, so maybe you could offer daily transport to Tub Kaek beach, especially for kids. I love the sand bar by the bar though!

Best breakfast buffet ever! Beautiful location surrounded by old trees, tropical forest, the grounds with the decorative ponds and gardens are just amazing!

Stayed in December 2024

Beautiful property. Quiet. Picturesque.

Stayed in November 2024

Some plants near the entrance of our villa gave off an odd smell, which detracted slightly from the otherwise perfect setting. Mosquito control could have been better, as they were a noticeable inconvenience in certain areas. During our first visit to the sunset bar, there were ants on some of the lounge beds, and the staff response to the issue could have been more proactive.

The atmosphere of Phulay Bay was serene and meditative—you feel transported into a sanctuary of peace the moment you step in. The personalized butler service was exceptional, ensuring every detail of our stay was perfect and stress-free. The food was phenomenal, with a wide variety of dishes that were fresh, flavorful, and beautifully presented. Our villa was incredibly spacious, featuring high ceilings, the largest bathroom area we’ve ever had, and a design that exuded luxury and comfort. The sunset bar was a true highlight, offering breathtaking views and a relaxing ambiance.

Stayed in November 2024

Need more daybeds by the pool instead of sunloungers. Our sound system didn’t work in the room as required but as we were only there for a short time we weren’t too upset-maybe a small speaker to use outside by the villa pool would be lovely.

Service exemplary, all of the meals and drinks we had were outstanding, spa and facilities gorgeous, villas just beautiful! Really a faultless stay and having now moved to another highly rated 5* hotel further south we are extremely sad. Khun Sabai was exceptional and very attentive. Khun Nut made some very tasty spicy margs by the pool. Check in/out in the villa is amazing as is the welcome and farewell that you get to experience if you go!

Stayed in October 2024

The kids club can be improved in comparison to other Ritz Kids Clubs, but with other activities in the pool it wasn't much an issue..

one of the best resorts I have stayed in. Exceptionally courteous staff and a personal butler makes the stay sp relaxing. The food was one of the best in 5 star resorts that I have tried. A special mention to our awesome butler Mon, Me Henry the GM and the breakfast staff. Definitely coming back.

Stayed in July 2024

They weren’t the best cocktails I’ve ever had but I’m being picky

Fantastic food, great staff

Stayed in February 2024

Exceptional on all accounts. Cannot fault anything at all. The staff, the facilities, the food, the service - all are AMAZING.

Stayed in April 2024

Just the location. Rocky beaches, not convenient for kayaking. Some rooms are indicated to have 2 double beds but when we arrived we found that it was one very huge bed instead of 2 double beds. So hope the hotel can rectify this, and make sure to check the hotel website before booking rooms!

Service excellent. I have to remark on the food: this has been the only property so far in Krabi where every dish on the menu has been a HIT. Good food in every single restaurant and bar. Room was beautiful and carefully designed. Service from our butler Sun was exceptional, he carefully provided for our every need and was always a text message away. I have to greatly commend his outstanding and warm service. Buggies were always quick and convenient. Staff were always welcoming, greeting us with a smile where ever we went. Spa was also really really good with amazing spa facilities including a sauna, steam room and relaxation lounge.

Stayed in April 2024

Nothing.

A most beautiful landscape design. Unique welcome reception. Extremely hospitable butlers. The world’s biggest bed. Mesmerizing sunset. Thank you so much, Director Ian and my sporty butler Arty.

Stayed in February 2024

The rooms are spectacular with large lounging areas, large and beautiful bathrooms and showers. Service could not have been better. Our butler, Jake was fantastic

Stayed in March 2024

Unique place. Beautifull beach, amazing service, great food, anythihing you cam wish for a private romantic vacation

Stayed in March 2024

Nothing

Everything! Unique experience of natural and architectural beauty. Caring attitude of stuff. Truly recommend

Stayed in February 2024