Reviews of PingPhuPlace Smart Check-in This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Thank you very much for your feedback. We’re truly sorry that your experience did not meet your expectations 🙏 Hot Water – We sincerely apologize that you were unable to enjoy hot water during your stay. All of our rooms are equipped with hot water systems using a mixer tap, and we routinely check them prior to each guest's arrival. However, unexpected malfunctions can happen, and if we are not notified by guests, we may not be able to resolve the issue in time. In this case, we did not receive any report until the fourth night when you contacted us to extend your stay. We sincerely regret this and will work on improving our communication channels going forward. Balcony – The VIP room you selected includes an outdoor seating area with chairs, and this setup is shown in photos and descriptions on our booking page. We understand that it may not have matched your expectations of a traditional balcony, and we apologize if that caused any confusion. Your comments are appreciated, and we will review our listing to ensure greater clarity for future guests. Food Delivery – We’re sorry for any discomfort caused. Our housekeeping staff noticed a paid food delivery left unattended and, concerned that it might get cold, brought it to your room to check if it belonged to you. If the manner of this interaction felt intrusive or inappropriate, we offer our sincere apologies. We will use this as a learning opportunity to further train our team on communication and guest care. We truly value your feedback and will use it to make meaningful improvements. We hope to have the opportunity to welcome you again in the future and provide a much more pleasant experience 🙇‍♀️✨

Thank you very much for your feedback. We’re truly sorry that your experience did not meet your expectations 🙏 Hot Water – We sincerely apologize that you were unable to enjoy hot water during your stay. All of our rooms are equipped with … Show more

Thank you very much for your kind review and positive comments 😊 We’re glad to hear that you enjoyed the convenient location, comfort, and our morning coffee and tea service. Regarding the airplane noise, we’d like to share that Chiang Mai International Airport is located within the city itself, and our property is situated nearby. As a result, some flight sounds may be heard during certain times, especially at night. However, many guests still choose to stay with us for the great value, peaceful atmosphere away from street noise, and easy access to major attractions—which we truly appreciate you highlighting. Thank you again, and we hope to have the pleasure of welcoming you back soon! ✈️🌿

Thank you very much for your kind review and positive comments 😊 We’re glad to hear that you enjoyed the convenient location, comfort, and our morning coffee and tea service. Regarding the airplane noise, we’d like to share that Chiang Mai… Show more

Thank you very much for your kind review 😊 We’re truly sorry to hear about your experience with the cold shower. Just to clarify, our property is equipped with a hot water mixer tap, which allows you to adjust the water temperature by turning the knob to the left for hot water or to the right for cold. If you visit us again, please don’t hesitate to ask our staff for assistance—we’re always happy to help. We hope to welcome you back again soon! 🌟

Thank you very much for your kind review 😊 We’re truly sorry to hear about your experience with the cold shower. Just to clarify, our property is equipped with a hot water mixer tap, which allows you to adjust the water temperature by turni… Show more

Dear Guest, Thank you for your feedback. We are delighted to hear that you appreciated our location in the popular and convenient Nimman area. We would like to clarify that in order to manage costs and offer competitive pricing, we have reduced some services to ensure that our accommodations remain an affordable option compared to others in the area. Regarding the windows in the rooms, we confirm that all our rooms have windows with blackout curtains as shown in the property details. If there was any misunderstanding, we sincerely apologize for the confusion. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you again in the future. Best regards, Ping Phu Place Team

Dear Guest, Thank you for your feedback. We are delighted to hear that you appreciated our location in the popular and convenient Nimman area. We would like to clarify that in order to manage costs and offer competitive pricing, we have r… Show more

Dear guest, The hotel offers room-only accommodations, and we would like to inform you that the homemade cookies, fruit, coffee, and cocoa are free services provided by the hotel. We also offer free luggage storage after checkout. However, we would like to address the following matters: 1. You checked out and then returned to pick up your luggage after checkout, taking the fruit, cookies, and tea, which are provided free of charge for in-house guests only. 2. The hotel provides 2 bottles of water per room as a complimentary service. Additional bottles of water can be purchased. We also have a free water refill station available at the hotel. 3. The ventilation window in the bathroom facing the balcony is for air circulation. If you prefer not to open it, you can lock it and use the exhaust fan in the bathroom for ventilation. We apologize that we were unable to provide the service as requested. Thank you for your review, and we hope that the snacks and tea you took with you after checkout were to your liking. Kind regards, The hotel team

Dear guest, The hotel offers room-only accommodations, and we would like to inform you that the homemade cookies, fruit, coffee, and cocoa are free services provided by the hotel. We also offer free luggage storage after checkout. However,… Show more