Reviews of Privacy Resort - Koh Chang This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

this guest thinks we are over prices -this year we have adjusted prices up jut 20% over pre covid prices.. pries up slght from 5 year ago..similay hotls here r up 40% t least The guest paid just 1199 baht for a private bungalow on a tropical island with room side pool. In his own words "The room was clean, had a good-sized fridge ideal if staying for longer periods, good wifi, A/C. Nice little pool area. It was nice sitting on balcony, chilling eating/drinking etc. It's on a really quiet part of the island.?" why do some people whe come to asia and get a nice room think 1999 bht is too much John wants to pay maybe 800 bht or 1000 at most..well all hotels are fully booked so we had 1 night only available so thisguest had to book with us as most hotels that had a room were 5000-15000 a night..o now he complains The guest comes from the uk a place that has high inflation where hotel prices rre up 50% or more after covid and where 2000 bht will get you nothing in a holiday area Thiis is a tropical island paradise but its okay to moan about 2000 bht for a place he said was good in so many ways . Yet he still found time to write here to complain about a missing cushion etc from a web site photo. if u want a boutique hotel on a island like this prices are from 4000-12000 per nite..so im not sure where this person thinks he can get a boutique island hotel for 2000 bt .. We are fully booked almost all the time this season so wak in custoers seeking cheap deals are out of luck John its 2025 and our price and koh chang prices are for the most part well below other island like koh kood koh lanta etc

this guest thinks we are over prices -this year we have adjusted prices up jut 20% over pre covid prices.. pries up slght from 5 year ago..similay hotls here r up 40% t least The guest paid just 1199 baht for a private bungalow on a tr… Show more

The 3 guests are from USA and France where hotels prices are up upto 100% higher since covid it seems unreasonanble tat they expect a hotel on a island paradise to be priced at pre covid prices.. At new year time our prices were same prices as before covid and right now we are up about 20% only the guest bemoans prices and claims not good value....so h thinks we should sell the rooms are 1000 bht or such to sayisfy those who want prices in asia to be set at rock bottoom he has 2 rooms and complain one refridgerator was noisy but of course no one else has complained about this..everyday we would chat with him yet he failed to mention this complaint to us ..if there is issue we can do something about if so why not tell the hotel staff when u are staying if there is a problem . Did u not want it fixed if there was noise or is because u prefer to write the negative on line . yuou didnt want o pay for a 4 or 5 star resort withh all the trimmings 40 rooms ..instead u wanted to pay just 2000bhat and so and u booked a hotel that has just 7 bungalows,,beautiful gardens and pool.your rooms were not near the road either..we have nice wooden outside furnitire but it seems u wanted outdoore furniture the like of a 5 star hotel..but u forget u could have booked the hotels with luxury furniture and luxury rooms but as u cant get this on island like koh chang for 2000 baht. so stop booking cheaper stays and pay prices closer to what u would pay in USA . Tell the hotel owners about any problems u have when u are talking to them each day..then don't expect cheaper stay hotels to offer 5 star facilities when u will not pay the price ..that is totally unreasonable for a island where costs are much higher for everything nd hotels pay more rent and land food and almost everything

The 3 guests are from USA and France where hotels prices are up upto 100% higher since covid it seems unreasonanble tat they expect a hotel on a island paradise to be priced at pre covid prices.. At new year time our prices were same prices… Show more

Almost all guests love our nature area and our wonderful gardens ..many many extend says -this guest should have booked west coast busy side but she didnt- so we got her bad attitude because she didnt like it.--- when she could have just read reviews and seen the map. Sadly this guest has written misinformation and blatant lies The guest asked my wife for early check out but my wife did not want to deal with her because the guest had already been rude to her at breakfast and very very unfriendly this guest had such a bad attitude and aggressive demeanor.she was really a unfriendly person who didnt want to talk or be friendly to us . So my wife told me to talk with her - I then asked the guest wt she wanted and she said she wanted early check out..and said i must refund here ..i told here that this was not possible unless we could sell the room again.---then she become very upset speaking in loud voice and then yelling loudly so many guest could hear her.when i repeated that her non refund room was not going to be instantly refunded .She said repeatedly over and over WE MUST REFUNd HER .. in a yelling voice and this went on for many minutes.She then told me she would will a very bad reviews everywhere unless we refund her..then when that didnt work on us she said as hes a woman solo traveler and i was threatening her..Said loud enough so all guest nearby could hear this..it was a threat made because it would make me a bad person and of course shes a woman an i am the bad man tte mattr was unresolved and guest was very angry. Later that day after further discussion with my wife we decided to refund her 3 days stay but on the condition she would not go ahead with her threat to write lies about us ..We told the guest this and informed her we were under no obligation to refund her and reminded her she had threatened us with terrible reviews. She then said she would not write a review if we refunded her -- my wife said to her please keep your word to us as we have ben more thn fair to u well of course who would have guessed this woman would lie to us ..shows who she really is --totlly dishonest and someone who uses the kindness of others to get what she wants The 1000 baht ..guest checked in with very little money and not enough for room ...why would u do that .She paid for the private transfer and then we asked her for a 1000 baht deposit for the room but she said the money paid for transfer was the deposit....she seems to think we would let er stay without collecting some money as a deposit.. This i atruly difficult person and so ungrateful for the help and kindness we showed to her and no to th suggestion i was rude about Thais >iI love thai peole thats why i live here.they are kind and always friendly to all ..so just another lie to paint me as a bad person No i didnt ever say anything about dutch peolpe .what a load rubbish from this person..what a very crazy thing to say if u read this reply please read the reviews before this including those from solo female travelers who unlike this guest are giving us great reviews for the service and kindness we give . What can we do with a guest who is dishonest and who uses shouting and threats of being unsafe to get her way,,so so bad .People like nicola are just plan dishonest and so they dont trust anyone or anything because thats how they live their life of dishonesty thinking everybody is like them..

Almost all guests love our nature area and our wonderful gardens ..many many extend says -this guest should have booked west coast busy side but she didnt- so we got her bad attitude because she didnt like it.--- when she could have just re… Show more

Firstly i try to help guests with things they might like to do so after breakfast i ask guest what would they like to do..it seem this lady thinks thats asking to much and i was trying to find out info about the schedule..if they want to go to a beach or kayak or waking i simply tell them the best places in this area..all guest appreciate our advice except Lily. Camera there is only 1 camera near reception but does not cover the reception area its aimed at resort entrance ; so the guest is pretending some surveillance.which doesnt exist .though i wish the camera has sound recording to record this crazy conversation .To get our hotel license we must have a minimum number of motion cameras or we cannot stay open ..we have only 4 in total . Mbikes..i never saqd woman cant rid bigger bikes many of our female guest do and so does my my wife. what i said to Lily w i had a bike a little bit smaller perfect for ladies ..\the guest has decided to embelish or story with untruths and exaggerations. we my wife and i want our guest to hav the best experience and almost all guest praise us for our helpful suggestions ..w\ This guest Lily and her mother stayed for 4 days from 26th dec Lily told us she wanted a bike but then said she was not sure if she wanted one or for 1 day 2 or 3.We reminded her this is peak season and hotel rooms and mbikes are mostly sold out She later said just one day then maybe later another day and I said ok but probably no bike available later The next morning at breakfast she told us she and her mother would take turns and the first day lily would use a bike (mother would rest at our resort ) and the next day her mother only would use the bike, The mother told me privately that they needed space - some time apart -and I was beginning to see why as making a decision wasn’t easy for Lily. And hour later she came to get that bike and I said we were really short of bikes so could she and her mother use a bike suitable for 2 but not strong to go over the steep mountain because our area is flat and they planned ..as they were planning to have just 1 rider over 2 days .This was my mistake because this is where Lily said “ I just want to be sure if we need a bigger bike we can get one “My answer was yes I will make sure u have one if u need it . Then she asked me exactly the same question again.. yes I said-but then she asked me 3rd and then a 4th the same question -the same words-- the 4th time promised yes..Then the 5th time I reminded her she had just asked me the exact same question 4 times before .Then she said it again and i had to ask why ..why ask the sam thin when I answer u each time yes u can have a bigger bike whe u want it She repeated the same question a 6th tieme which seemed now a mantra and this where she stepped 2 steps away and not wanting to hare this crazy conversation with other guest listening I moved to stand some 2 mtrs from her but not in her space The questioning got to 10 times repeteing over and over and over and over the exact same thing whereupon I walked 30 metres away so I could be calm – then she called for my wife ..and when she came Lily then proceeded to cry and say I will not give her the bike she wanted,,...good grief i thought . Sorry Lilly but u cannot make up your mind and why would u ask 10 times the same question when I gave you the answer u wanted the first time.. its enough to drive someone to madness, and sorely testing anyones patience ..i wonder if u even know now u asked the same question 10 times

Firstly i try to help guests with things they might like to do so after breakfast i ask guest what would they like to do..it seem this lady thinks thats asking to much and i was trying to find out info about the schedule..if they want to … Show more