Reviews of Sheraton Grande Sukhumvit, a Luxury Collection Hotel, Bangkok This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
250 Sukhumvit Road , Bangkok, Thailand , Khlong Toei, 10110 Bangkok, Thailand
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Reviewed: August 25, 2025 · Stayed in August 2025
Verified reviewthe pool is stunning great breakfast room is small but convenient
Reviewed: August 22, 2025 · Stayed in August 2025
Verified reviewHotel is in a great location. Family rooms are a fantastic size and clean. Lovely helpful staff.
Property is a bit dated in terms of decor.
Reviewed: August 19, 2025 · Stayed in August 2025
Verified reviewReviewed: August 16, 2025 · Stayed in August 2025
Verified reviewBreakfast - excellent. Staff - totally attentive Room - excellent
The price!
Reviewed: August 12, 2025 · Stayed in August 2025
Verified reviewReviewed: August 7, 2025 · Stayed in July 2025
Verified reviewAmazing location Awesome well appointed room Pillow menu is a great idea Gorgeous pool area and restaurant
Nothing
Reviewed: August 7, 2025 · Stayed in July 2025
Verified reviewI loved the location of the pool, it was very pretty and the music underwater was so calming and all the trees and leaves around it were beautiful. The location of the hotel was great as well, lots of malls and stalls and night markets all nicely lit up. Good food range as well but not amazing for vegatarian.
The food.
Reviewed: August 6, 2025 · Stayed in August 2025
Verified reviewReviewed: August 6, 2025 · Stayed in August 2025
Verified reviewLange clean room with nice view and comfortable bed. Friendly and helpfull staff, very good breakfast, nice swimming pool and excellent location next to subway and skytrain. Restaurants, street food and 7 eleven next to the hotel.
All fine.
Reviewed: August 1, 2025 · Stayed in July 2025
Verified reviewReviewed: July 27, 2025 · Stayed in July 2025
Verified reviewReviewed: July 27, 2025 · Stayed in July 2025
Verified reviewI love the friendly hospitable staff. I travel solo much of the time and the staff take away any and all awkwardness in moving about from check in to check out.
I do not like how long a stretch of time between visits to this fine hotel.
Reviewed: July 25, 2025 · Stayed in June 2025
Verified reviewServices
Reviewed: July 16, 2025 · Stayed in June 2025
Verified reviewReviewed: July 12, 2025 · Stayed in July 2025
Verified reviewReviewed: July 4, 2025 · Stayed in July 2025
Verified reviewReviewed: July 3, 2025 · Stayed in July 2025
Verified reviewExcellent location, spacious rooms with very good amenities. The breakfast at the executive lounge is amazing. Very friendly and attentive staff always available.
Reviewed: July 3, 2025 · Stayed in July 2025
Verified reviewThe atmosphere was simply devine. I was allowed to check in early. The staff for the most part was pleasant.
Disappointed mostly that I never got a wake up call requested for 6am. A lot of the previous staff were no longer there. The gym no longer had the work out machine for the abdominal area which was my main reason for going. Very expensive overall than before. When I checked out I was not asked how was my stay after I got no wake up call.
Dear Harold, Thank you very much for returning to stay with us at the Sheraton Grande Sukhumvit and for taking the time to share your recent experience. We’re delighted to hear that you enjoyed the atmosphere and appreciated the early check-in, as well as the warm service from our team. However, I would like to extend my sincere apologies for the aspects of your stay that did not meet your expectations. We deeply regret the missed wake-up call and the lack of engagement during your check-out experience. This is not reflective of the attentive and personalized service we strive to provide, and we are addressing this with our team to ensure it does not happen again. Regarding the abdominal workout machine, following the reconfiguration of our fitness facilities into two distinct zones—the Fitness Cardio Studio (located one floor below the spa) and the Weight Training Section (on the same floor as the spa)—the abdominal machine was relocated to a different corner within the weight training area. We apologize if this was not clearly communicated by our fitness team during your visit. Should you have any further concerns or suggestions, please do not hesitate to reach out to me directly. Your loyalty is truly appreciated, and we look forward to welcoming you back and having the opportunity to restore your confidence in our service. Yours Sincerely, Carl Carl Volschenk General Manager
Dear Harold, Thank you very much for returning to stay with us at the Sheraton Grande Sukhumvit and for taking the time to share your recent experience. We’re delighted to hear that you enjoyed the atmosphere and appreciated the early che… Show more
Reviewed: June 30, 2025 · Stayed in June 2025
Verified reviewI like how close the hotel is to Asok train station as well as Terminal 21 mall. It's easy to get around with train rather than car due to Bangkok traffic. Therefore the location of the hotel is very convenient, the train station is directly connected to the hotel via pedestrian bridge. The hotel staffs are very kind and friendly, they are also very helpful in helping us when we ask questions. I expect nothing less of Thai hospitality, kudos to the staffs. The room were big and bed are super comfortable, the bathroom is also spacious. Housekeeping did an immaculate job of cleaning. The food at the hotel are halal and super delicious, I find it worth it that I stayed with the breakfast package. My friend and I even ordered in room dining because the food were good. Gym, jacuzzi, swimming pool, spa are also accessible easily to hotel guest on the 3rd floor. Overall we really enjoyed our stay. I will definitely come again to stay in the future.
Reviewed: June 30, 2025 · Stayed in June 2025
Verified reviewReviewed: June 24, 2025 · Stayed in June 2025
Verified reviewGreat location , with 5 min from walking to Terminal 21 with many restaurants and shops, and sky train station. Awesome breakfast with great cooking. Big room with king size bed and view over lake.
Reviewed: June 24, 2025 · Stayed in June 2025
Verified reviewThe pool area was the highlight for all of us, an oasis in downtown Bangkok, so relaxing…. the staff were incredible, the jazz bar and cocktail menu and of course the breakfast
Nothing comes to mind
Reviewed: June 22, 2025 · Stayed in May 2025
Verified reviewThe location is amazing. Lots of great food and massage places walking distance. The train a 1 min walk away. The pool was relaxing and the food and drinks poolside excellent.
Reviewed: June 19, 2025 · Stayed in June 2025
Verified reviewReviewed: June 18, 2025 · Stayed in June 2025
Verified reviewVery comfortable beds and large room