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Reviews of The Imperial Mae Hong Son Resort 3 stars

149 Moo 8, Pang Moo, Muang, , 58000 Mae Hong Son, Thailand

#12 of 22 hotels in Mae Hong Son

Guests' Choice

Review score

Based on 116 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.2

  • Location

    7.2

  • Facilities

    7.1

  • Staff

    7.7

  • Value for money

    7.2

  • Free WiFi

    7.2

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Showing 1 - 49

  • Reviewed: 4 June 2018

    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night

    The hot and cold water tab in the bathroom is a disaster. After 5 minutes trying up and down you will actually manage to get the water temperature right and then take a shower quickly before you get either burned by boiling water or you scream due to a sudden unexpected cold water swell! We only met Chinese in the resort, so I assume in the high season it will be occupied mostly by Chinese clients.

    Little bit retro but in low season OK since the place was almost empty and we could enjoy all by ourself. The corridors might remind you a bit on Stephen King's "The Shining" lol. The pool and garden is very well taken care of, maybe the cleanest water I have seen so far in Thailand in the pool without any smell of chlorine.

    Stayed in June 2018

  • Reviewed: 17 May 2018

    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Swimming pool was not particularly clean, water looked mirky. Fitness devices had all broken down, very poor sight.

    Nice and quiet location outside of town. Though our room was on the road side we did not notice traffic that much

    Stayed in April 2018

  • Reviewed: 27 April 2018

    • Leisure trip
    • Group
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Booked this hotel for its close location to town centre, problem was that's it's not located at website location & it's a taxi ride into the town centre. Location shown on website is an empty hotel possibly once owned by same company or called same name, website update required. Hotol needs a little tlc.

    Stayed in April 2018

  • Reviewed: 8 February 2018

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Very expensive in comparison to similar hotels. Pool not cleaned regularly. Towels grey and thin. No help with luggage and all steps, no ramps. Laundry was outrageously expensive. Western-style food poor- avoid the salmon and Smash potato!

    Had old hotel charm in a convenient location. The waiting staff were courteous and English was understood. Very handy for visiting the town.

    Stayed in February 2018

  • Reviewed: 21 January 2018

    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Messy checkin they could not find my reservation neither did they recognize my Bankkok bank Visa card as a Thai card and asked me to enter a code.The internet speed was poor and the TV was probably 20 years old

    Breakfast was ok and appart from the checkin staff was generally friendly and helpful and checkout was quick and easyA place that has seen better

    Stayed in January 2018

  • Reviewed: 21 November 2017

    • Leisure trip
    • People with friends
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    It is a little far from the city center. But the grounds are very peaceful.

    The property is gorgeous! The on-site restaurant and bar is great. Staff was very friendly and welcoming. Very relaxing stay.

    Stayed in November 2017

  • Reviewed: 21 June 2017

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night

    Hotel is showing age although the room was renovated. Location out of town, no restaurants in surrounding.

    Room is large, with small balcony, breakfast was good. Staff friendly .

    Stayed in May 2017

  • Reviewed: 17 April 2017

    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Impossible to regulate temperature in showet without getting burnt. Breakfast first Day the Breda was old and stale. The beef in one of the dishes was so hard it was not worthwhile chewing it. Chicken and pig dishes were ok, fish dish was dry but eatable.

    The staff was very friendly and alert

    Stayed in April 2017

  • Reviewed: 17 December 2016

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night

    The hotel was completely empty and felt like it could do with a refurb.

    Big hotel with fairly decent amenities off of the main Mae Hong Son road. Room was spacious and surroundings very nice.

    Stayed in December 2016

  • Reviewed: 7 December 2016

    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 1 night

    Pillow too soft. It is quite an old establishment. Room smelled a little mouldy.

    We liked the breakfast. It had quite a good spread. Breakfast started early around 6.30am, which worked well for us as we had to set off early at 8am. The resort is located in a very serene surrounding. Very relaxing. The resort provides free shuttle service to the town centre and free pickup at scheduled times. The bus timetable is displayed in the lobby.

    Stayed in December 2016

  • Reviewed: 8 November 2016

    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    they charged my credit card without asking and without my permission. i wanted to pay cash but i have been told that they used the credit card details which i gave for guarantee! the breakfast was very poor

    Stayed in October 2016

  • Reviewed: 30 October 2016

    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing, had a fantastic stay. The rooms are dated but this adds to the ambience and suits the place well.

    Lovely room, helpful and friendly staff, varied buffet breakfast and relaxing place to stay.

    Stayed in October 2016

  • Reviewed: 28 October 2016

    • Leisure trip
    • Solo traveller
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Check in processed my card for payment but I wanted to pay cash But they upgraded me to compensate

    The hotel is a bit dated but staff are so nice u overlook ageing Breakfast excellent

    Stayed in October 2016

  • Reviewed: 25 June 2016

    • Leisure trip
    • Solo traveller
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    a 24 year old hotel have to be renovate completely from old fashion bathroom until TV monitor which I feel already not fit in this time

    the location and room floor mainly in teak wood decorated

    Stayed in June 2016

  • Reviewed: 8 May 2018

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi was unstable

    Stayed in May 2018

  • Reviewed: 8 April 2018

    • Business trip
    • Group
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    It is located near the government center. then it is easy to go for business deal.

    Stayed in April 2018

  • Reviewed: 1 April 2018

    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    noisy airconditioner and fridge.

    spacious room. free transport to town. good pool. provision of chairs in room.

    Stayed in March 2018

  • Reviewed: 20 March 2018

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights

    Niets

    alles was perfect in orde

    Stayed in March 2018

  • Reviewed: 11 December 2017

    • Leisure trip
    • People with friends
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    bedsheets n pillows did not smell freshly launded

    ,nothing

    Stayed in December 2017

  • Reviewed: 3 December 2017

    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The roomis very smelly from the old stuffs.

    The location is good and the area is big

    Stayed in November 2017

  • Reviewed: 2 December 2017

    • Leisure trip
    • Solo traveller
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Color of towel , dark white

    Location, teak wood floor very rare to find these days, nice pool with lots of tree surrounding

    Stayed in December 2017

  • Reviewed: 15 November 2017

    • Leisure trip
    • People with friends
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Need renovation, breakfast not complete

    Old but nice hotel

    Stayed in November 2017

  • Reviewed: 5 October 2017

    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Too many stairs. No ramps. A little far out of tomwn.

    Large swimming pool. Beautiful grounds.

    Stayed in October 2017

  • Reviewed: 12 August 2017

    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    the staff are very friendly and helpful, old but very clean hotel, comfortable bed. peaceful and lovely environment.

    Stayed in July 2017

  • Reviewed: 8 April 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    Breakfast was not so great

    Stayed in April 2017

  • Reviewed: 28 February 2017

    • Leisure trip
    • Group
    • Superior Room
    • Stayed 2 nights

    Manager seemed a bit unfriendly and abrupt on check-out.

    I loved the greenery.

    Stayed in February 2017

  • Reviewed: 6 February 2017

    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night

    It is an old Hotel and it seems that the air conditioning system is also old and with no maintenance whatsoever. It has a strong humidity smell.

    Stayed in January 2017

  • Reviewed: 23 January 2017

    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    They lost our pre-paid reservation.

    Garden is beautiful

    Stayed in December 2016

  • Reviewed: 14 December 2016

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    The room smelt of musty and they had no hot water Breakfast poor

    Stayed in December 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 31 January 2016

    • Leisure trip
    • Couple

    When we took a shower, the water leaked out and ran on the floor. Plumbing problem. Maid said all rooms had similar problems and gave us 2 extra bath mats. Annoying but minor. Would stay again.

    Great location in Mae Hong Son. Staff very pleasant and helpful. Large, well furnished room. Breakfast was good. Old hotel that has been well maintained in general.

  • Reviewed: 26 January 2016

    • Leisure trip
    • Couple

    The hotel is in need of repair some of the outside decking on stilts was ready to crumble & was roped off. The pool was not just cold but freezing due to being in the shade practicality all day. The breakfast is just ok for toast as everything was for Chinese people and the lids where always left open so if they do have French toast its cold. They have eggs but runny even the omelette due to no English couldn't make them understand to cook longer . There is no bar to sit & have a cocktail or whatever unless you ate in restaurant. There's not one channel to watch in English on tv not even news. Not much to do in hotel in the evening last shuttle from town picked up at 10pm but it is cheap for tuk tuk . This would be a 2 star hotel in England . Couldn't say anything bad about staff all lovely x

    the room was very clean with comfrey beds & very large balcony. It's a very old fashioned hotel like going back in time & needs some repairs. The staff was lovely but English wasn't great but still wanted to help you with anything.its a little far to walk to anything but they offer free shuttle at different times. I wouldn't say not to stay at this hotel but for me personally I wouldn't go back as it just wasn't for me .

  • Reviewed: 19 January 2016

    • Leisure trip
    • Couple

    Everything was extremely dirty in this hotel, toilet, bathtube, towels, bedding, seats at the swimming pool. Staff was not speaking English. We changed hotel after one night.

  • Reviewed: 2 January 2016

    • Leisure trip
    • Couple

    Quite far from town, will be a problem if you haven't private transportation. Decoration and facilities a bit outdated.

    Spacious room and very large public area. Beautiful garden outside terrace.

  • Reviewed: 29 September 2015

    • Leisure trip
    • Couple

    Breakfast a bit limited. A little bit far from town but not much happening there anyway. Ok if you have scooters

    Nice pool except for the Chinese lady blowing her nose in it. Great food in restaurant and good service.

  • Reviewed: 24 September 2015

    • Leisure trip
    • Solo traveller

    Hotel looks luxurious and pleasant enough from the outside but needs a total remake/update and some painting repairs. Outdated furniture and TV. Floor squeaked. Hot water control difficult in the shower. Tiny bathroom. No ramps for baggage.

    Comfortable room and bed. Pleasant setting amongst the trees. Wifi reliable. Breakfast just ok but don't ever order a pizza for dinner! Worst I've ever tasted! Have stayed in much better hotels for the same price in Thailand.

  • Reviewed: 13 September 2015

    • Leisure trip
    • Couple

    Bit far from town, but walkable and an occasional free shuttle is provided.

    Lovely setting in beautiful gardens with large pool. Breakfast was fantastic - lots of choice and tasty food. Big room with very comfortable bed and nice balcony looking out over the pool and gardens.

  • Reviewed: 1 September 2015

    • Leisure trip
    • Family with young children

    Located on a busy outward road next to administrative district. Smell of mold in the restaurant.

    Very friendly staff, excellent food in the restaurant, nice pool.

  • Reviewed: 5 January 2015

    • Leisure trip
    • Group

    Bath / toilet a bit small and old

    Big rooms, clean. Shuttle bus to the city centre- convenient. Shuttle bus to airport as well. Nice scenery looking out from the balcony

  • Reviewed: 3 January 2015

    • Leisure trip
    • Group

    A little to far out which is was a bit less convenient to go out to dinner, but it's a minor thing.

    Every staff member I encountered was extremely courteous.

  • Reviewed: 10 May 2016

    • Leisure trip
    • Couple

    Fantastic pool. Suite was extra comfy.

  • Reviewed: 28 March 2016

    • Leisure trip
    • Couple

    A couple of miles away from town centre.

    Very good option for a short stay in Mae Hong Son. Clean and comfortable hotel with basic facilities.

  • Reviewed: 13 March 2016

    • Leisure trip
    • Group

    Bit run down. Staff at check-in doesn't care much. Breakfast could do with some more healthy options.

    Big room with good bed, swimming pool.

  • Reviewed: 9 March 2016

    • Leisure trip
    • Family with older children

    There is a very beautiful garden.nice restaurant and staff.We like it.

  • Reviewed: 17 February 2016

    • Leisure trip
    • Couple

    Breakfast poor,location too far out of town,no ambiance

    Friendly staff

  • Reviewed: 9 December 2015

    • Leisure trip
    • Group

    A lift would have helped for sure.

  • Reviewed: 14 November 2015

    • Leisure trip
    • Couple

    Hotel soon will need some renovation.

    Nice swimming pool, beautiful garden view. Room ok for the price.

  • Reviewed: 9 November 2015

    • Business trip
    • Solo traveller

    Beautiful place to stay...

  • Reviewed: 11 August 2015

    • Leisure trip
    • Group

    The hotel is a bit outdated (douches, carpets, decoration)

    Nice big rooms Food dinner and breakfast was good Big swimming pool

  • Reviewed: 5 March 2015

    • Leisure trip
    • Couple

    After touring, we needed a touch of comfort and the Imperial fitted the bill.

There are also 17 reviews without text. These impact the overall review score.

Showing 1 - 49

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