Reviews of Valia Hotel Bangkok This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Sukhumvit 24, Bangkok 10110, Khlong Toei, 10110 Bangkok, Thailand
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Reviewed: September 12, 2025 · Stayed in September 2025
Verified reviewThe rooms are spacious, beautifully designed, and spotlessly clean. The gym is well-equipped, though it closes at 11 p.m. The pool is open from 6 a.m. to 10 p.m., and the rooftop is simply fantastic — everything you could wish for!
If I had to rate the hotel itself, I would give it a 9.9 out of 10. I love Thailand and the Thai people, and it is truly disappointing to have to say that everything good about this hotel is ruined by the people that manage it. From my room, the following disappeared: a hotel laundry bag with all my clothes inside, literally leaving me without even underwear; the cover of my MacBook's keyboard, which is irreplaceable. After the laundry bag was lost, I graciously accepted their apologies and bought new clothes (spending over €175 on underwear and socks—yes, even underwear is expensive these days!). But then things kept disappearing. For example, the cover of my MacBook is irreplaceable because I keep it between the keyboard and the screen, saving me dozens of hours each year cleaning fingerprints off the display. Despite this, I extended my stay, hoping to receive reasonable treatment from the manager in light of these unpleasant situations. Instead, all I was told is that as a “very special price” I could pay the same rate as always! Or, alternatively, move to a lower room category. Well, I don’t know if you’re familiar with the Thai people—their kindness is unique in the world. If someone in an overcrowded market accidentally steps on your foot, they will apologize for 10 minutes. Especially with tourists, whose importance to their economy they fully understand. Here, however, I felt like cannon fodder: they lose your belongings, make things disappear from your room, and if you don’t like it, too bad—you can go elsewhere. Trust me, it is a beautiful hotel, but regretfully, I will not return. I must, however, make an exception for Tia at the reception—she always did everything possible, and she is the hotel’s true blessing.
Reviewed: September 12, 2025 · Stayed in September 2025
Verified reviewReviewed: September 12, 2025 · Stayed in September 2025
Verified reviewReviewed: September 11, 2025 · Stayed in September 2025
Verified reviewReviewed: September 11, 2025 · Stayed in September 2025
Verified reviewReviewed: September 10, 2025 · Stayed in September 2025
Verified reviewNothing
So many complaints only in one night, the w/c in the toilet is not working for two times and it caused me delayed to the breakfast waiting the engineer to come fix it, also there os no hot water in the bathroom and the engineer came to my room at 1:40 am to fox it, as well as the hair dryer not working.
Reviewed: September 9, 2025 · Stayed in August 2025
Verified reviewBeautiful hotel. Room was fantastic, very clean, very comfortable pillows! Outside balcony was amazing. In good position. Shuttle was free and very useful to transport links/ mall. Was lovely to get back and relax in the lovely room/ balcony after the busy days.
The only thing we both said was that the snacks and soft drinks in the Executive Lounge were not as good as other lounges in other hotels we have been in, through the day and evening. Breakfast in lounge was limited for Western tastes but not a big issue for us.
Dear joan, Thank you for choosing to stay with us and for taking the time to share such lovely feedback. We are delighted to hear that you enjoyed our beautiful hotel, comfortable rooms, and the relaxing balcony, as well as the convenience of our complimentary shuttle service. We also appreciate your constructive comments regarding the Executive Lounge offerings. Your feedback is valuable, and we will certainly review it with our Food and Berverage team to explore ways to enhance the variety and selection for our guests. It was a pleasure to have you with us, and we hope to welcome you back soon for another relaxing and memorable stay. Warm regards, Panita Ruangjun Front Office Manager
Dear joan, Thank you for choosing to stay with us and for taking the time to share such lovely feedback. We are delighted to hear that you enjoyed our beautiful hotel, comfortable rooms, and the relaxing balcony, as well as the convenience… Show more
Reviewed: September 9, 2025 · Stayed in September 2025
Verified reviewEveryone was really nice and helpful. Customer service was amazing ! Breakfast and room service was amazing , I didn’t make it to the gym but it was a fully loaded gym. The happy hour was a great addition to the package we chose .
No transportation to the the airport
Dear Mr.Rickelle, Thank you so much for your kind words about our team, breakfast, room service, and facilities. We are delighted to know you enjoyed your stay and appreciated the happy hour experience. We regret any confusion regarding airport transportation. Please allow us to clarify that we do offer a limousine service to the airport, which can be arranged in advance with our team. We will ensure this information is made clearer moving forward so that all our guests are aware of this option. It was a pleasure to have you with us, and we look forward to welcoming you back for another wonderful stay. Warm regards, Panita Ruangjun Front Office Manager
Dear Mr.Rickelle, Thank you so much for your kind words about our team, breakfast, room service, and facilities. We are delighted to know you enjoyed your stay and appreciated the happy hour experience. We regret any confusion regarding a… Show more
Reviewed: September 8, 2025 · Stayed in August 2025
Verified reviewReviewed: September 8, 2025 · Stayed in August 2025
Verified reviewReviewed: September 8, 2025 · Stayed in September 2025
Verified reviewReviewed: September 8, 2025 · Stayed in September 2025
Verified reviewView and Size of the room
Cleaning was ok but not completely satisfied
Dear Mr.Syed ALI, Thank you for sharing your feedback with us. We are glad to know you enjoyed the view and size of the room. At the same time, we regret that the cleanliness did not fully meet your expectations. Your comments have been shared with our housekeeping team for immediate improvement. We truly appreciate your feedback and look forward to welcoming you back for a more satisfying experience. Warm regards, Panita Ruangjun Front Office Manager
Dear Mr.Syed ALI, Thank you for sharing your feedback with us. We are glad to know you enjoyed the view and size of the room. At the same time, we regret that the cleanliness did not fully meet your expectations. Your comments have been sh… Show more
Reviewed: September 8, 2025 · Stayed in August 2025
Verified reviewThe room on the lower floor and facing the street are noisy due to traffic
Dear Achraf, Thank you for your feedback. We are sorry to hear that the street noise affected your comfort during your stay. For your future visits, we would be happy to arrange a room on a higher floor to ensure a quieter and more relaxing experience. We appreciate your comments and hope to welcome you back again soon. Warm regards, Panita Ruangjun Front Office Manager
Dear Achraf, Thank you for your feedback. We are sorry to hear that the street noise affected your comfort during your stay. For your future visits, we would be happy to arrange a room on a higher floor to ensure a quieter and more relaxin… Show more
Reviewed: September 5, 2025 · Stayed in September 2025
Verified reviewEverything is excellent
No room smoking
Dear Mr.Alhajri, Thank you very much for taking the time to share your feedback. We are delighted to hear that you found everything during your stay excellent. It is always our goal to provide a comfortable and enjoyable experience for all our guests, and we are glad this was reflected in your visit. We sincerely look forward to welcoming you back for another memorable stay in the near future. Warm regards, Panita Ruangjun Front Office Manager
Dear Mr.Alhajri, Thank you very much for taking the time to share your feedback. We are delighted to hear that you found everything during your stay excellent. It is always our goal to provide a comfortable and enjoyable experience for all… Show more
Reviewed: September 4, 2025 · Stayed in August 2025
Verified reviewThe hotel is high-quality, the room is very spacious (a family suite), the breakfast is rich and excellent, the staff are courteous, and the gym is great.
We stayed at the new hotel, located just across the road. It was quiet and nice, but in the hallway of the floor there was a slight smell of mold.
Dear yehuda, Thank you very much for your detailed feedback. We are delighted to hear that you enjoyed our spacious family suite, breakfast, courteous staff, and well-equipped gym. It is always our goal to provide a high-quality and comfortable stay for our guests. We also appreciate your comment regarding the slight smell in the hallway and will look into this to ensure a more pleasant environment for all guests. We look forward to welcoming you and your family back for another enjoyable stay. Warm regards, Panita Ruangjun Front Office Manager
Dear yehuda, Thank you very much for your detailed feedback. We are delighted to hear that you enjoyed our spacious family suite, breakfast, courteous staff, and well-equipped gym. It is always our goal to provide a high-quality and comfor… Show more
Reviewed: September 4, 2025 · Stayed in August 2025
Verified reviewReally big spacious rooms Facilities were clean and modern Looks just like the pictures
Location not that great
Dear Ifeanyi, Thank you for sharing your feedback. We are glad to hear that you enjoyed our spacious rooms and found our facilities clean and modern, reflecting the pictures. We hope to have the pleasure of welcoming you back for another comfortable stay in the future. Warm regards, Panita Ruangjun Front Office Manager
Dear Ifeanyi, Thank you for sharing your feedback. We are glad to hear that you enjoyed our spacious rooms and found our facilities clean and modern, reflecting the pictures. We hope to have the pleasure of welcoming you back for another … Show more
Reviewed: September 2, 2025 · Stayed in August 2025
Verified reviewAmazing huge family suite, food, staff and position all great too. Nice enough pool. Good ferry service to skytrain.
Having two buildings split by a road isn't ideal - especially for families. Room cleaning also sporadic and sometimes late in day.
Reviewed: September 2, 2025 · Stayed in August 2025
Verified reviewExcellent experience from check-in to check-out. Staff were incredibly hospitable and went out of their way to make my stay as comfortable as possible. Highly recommended.
Reviewed: September 1, 2025 · Stayed in August 2025
Verified reviewVery clean
Reviewed: September 1, 2025 · Stayed in August 2025
Verified reviewReviewed: August 31, 2025 · Stayed in August 2025
Verified reviewI liked that the room was spacious, and the hotel restaurant offered halal food, which was very convenient.
This is the second time I stayed at this hotel, and both times I faced the same issue. When I arrived, they told me the room I booked was not available and asked me to pay extra. The same thing happened with three other families who arrived at the same time. On my second stay, they again claimed my booked triple room was not available and charged me extra for an additional bed, even though my booking was already for a triple room. This was very disappointing, and I decided this will be my last time staying here.
Reviewed: August 30, 2025 · Stayed in August 2025
Verified reviewReviewed: August 29, 2025 · Stayed in August 2025
Verified reviewReviewed: August 29, 2025 · Stayed in July 2025
Verified reviewReviewed: August 26, 2025 · Stayed in August 2025
Verified reviewThe staff were exceptionally friendly and helpful throughout the hotel. The room was excellent value for money; a fantastic size and very comfy. Hotel is in a good location just off off Sukhumvit. You can take a free regular transport service to Emsphere shopping centre/Phrom Phong BTS station or a straight 15min walk down S24. Great road for people viewing. Valia is highly recommended.