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Reviews of Veranda Resort Hua Hin – Cha Am, Mgallery by Sofitel 5 stars

737/12 Mung Talay Road, 76120 Cha Am, Thailand

#8 of 68 hotels in Cha Am

Guests' Choice

Review score

Based on 203 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9

  • Location

    8.5

  • Facilities

    8.8

  • Staff

    9.1

  • Value for money

    8

  • Free WiFi

    8.4

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Showing 1 - 51

  • Reviewed: 3 May 2018

    5.4
    Overpriced
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Hugely overpriced restaurants. Gym badly positioned. First two rooms we were shown smelt of mould and obviously hadn't been aired for days. Can't understand how this hotel earned its star rating. Very disappointing for the price.

    Comfortable room

    Stayed in May 2018

  • Reviewed: 29 April 2018

    8.8
    Great place to chill out!
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights

    Everything was fine, toilet flushing water was a problem but didn't spoil the occasion!

    We've stayed at the Veranda Pattaya on a number of occasions and rate highly. This is as good and the shuttle connection to the So Sofitel, Bangkok is a nice idea... Only had breakfast which was fine. Staff very friendly and helpful. Location is fine and there's always a shuttle into town. Will be coming back!

    Stayed in April 2018

  • Reviewed: 8 April 2018

    8.8
    Good hotel, 2br villa ain’t for family with kid
    • Leisure trip
    • Family with young children
    • Two-Bedroom Villa (4 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    This room isn’t decign to hav 2 Bedrooms , second bedroom ( pic is not show in booking , go check out in hotel website ) stairs are very slippery, bathroom is very small , NOT RECOMMENDED FOR FAMILY with kid at any ages , breakfast could be better at hotel like this , we like the hotel , just tht we should book 2 rooms instead of room with 2 bedrooms

    Staffs are friendly and helpful , beautiful hotel , master bedroom Is nice , good location

    Stayed in April 2018

  • Reviewed: 26 January 2018

    8.3
    Nice place
    • Leisure trip
    • Couple
    • King Suite with Private Pool (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    - the hotel are 5* but it’s not true for the service. - the personnel for the room service are not very very nice - the personnel in the reception don’t speak English well. For exemple, we make a reservation to back in Bangkok at 5:30 AM but the reservation is not enregistrer when I would like confirm at 10pm.

    The directrice of the spa are very professional and very nice. The personnel in the pool too. The room are perfect and clean.

    Stayed in January 2018

  • Reviewed: 5 December 2017

    8.3
    All good for a few days rest
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing we didn’t like really. We have been to the Veranda in Phu Quoc, Vietnam, which has a charm that Cha Am did not reach (yet?) .. The weather was great, if only they had had mosquito nets on the windows we could have slept with the windows open.

    All in one, good for a few days rest away from Bangkok. The pool is great with kids, direct access to the beach and very quiet surroundings.

    Stayed in December 2017

  • Reviewed: 28 August 2017

    9.6
    Rooms are really nice and overall hotel is great !
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The food was the most disappointing part. It is OK, but nothing extraordinary nor memorable... with the overall facilities, this is the disappointing part

    Rooms are really nice and overall hotel is great !

    Stayed in August 2017

  • Reviewed: 17 August 2017

    6.3
    🙁
    • Leisure trip
    • Group
    • Two-Bedroom Villa (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    There are ants in the room even on the bed, electronicity was shut down 1 hr with out notice in advance to customers. Once I asked they said government informed them advanced. services are below expectations of 5 Stars hotel. Air conditioner direction though bed can't adjust and too strong even low level, I can't not sleep properly, have to shut down air conditioner sometimes whole night.

    Family Pool villa Decoration is so good , comfortable environment especially public pool area

    Stayed in August 2017

  • Reviewed: 30 June 2017

    6.7
    Needs urgent maintenance and proper housekeeping.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Rooms were not clean: hair of previous guests in the shower, dried water drops on the mirrors and old towels. Loose fixtures all over the hotel. Very low water pressure in the showers with hot and cold alternating temperatures. Beach looked nice until we got to the first shallow puddles and sunk into stinky sewage (see added photo of my slippers)!

    Nice architecture, friendly staff and a great pool.

    Stayed in June 2017

  • Reviewed: 19 June 2017

    9.2
    Thank you for the wonderful getaway!
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    It's not the hotel's fault but when we were there, it was a very busy weekend. People are everywhere, and it's hard to fully appreciate the beautiful facilities. I wish we have a chance to visit it again on weekdays.

    We love everything about the resort. It was my dad's birthday so I called the hotel to have them prepare us with a "small" slide of cake. They went an extra mile by decorating the bed with HBD rose petals arrangement and blueberry cake (pound cake!). The look on my parents' faces are totally worth the price.

    Stayed in June 2017

  • Reviewed: 16 May 2017

    7.5
    Very polite staff, good breakfast, a bit remote but...
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights

    While breakfast has been very good, lunch and dinner menues require some update and some more apprenticeship in the kitchen. These offers are not meeting standards of a hotel belonging to Sofitel group, respectively are partially priced above expectations. This can be settled easily

    Very polite staff, good breakfast, a bit remote but therefore calm and very relaxing. The rooms have been well renovated and everything in great conditions. Exceptional service mindset with organizing the pick up in DMK.

    Stayed in April 2017

  • Reviewed: 25 April 2017

    4.2
    Don't go this hotel
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night

    many things! almost all

    One of the worst hotel, Toilet was so bad. very smelly... The service was bad.. I mean they dont know that im booking but lucky i got rooms.

    Stayed in April 2017

  • Reviewed: 25 April 2017

    5.0
    Not a great choice by me
    • Leisure trip
    • Couple
    • Large Room with Two Queen Beds and Spa Bath
    • Stayed 3 nights
    • Submitted via mobile

    Room smelt of damp, rooms needed refurbishment looked a little tired. Because of its remote setting, the hotel seem to be able to charge what they like; an example is 94 Baht for a 15 Baht can of Pepsi. 500 Baht for a single cocktail and small Chang beer. Pictures of hotel rooms were deceiving, we chose the room with the hot tub but these rooms are over the road from the hotel with no views of the sea which was very disappointing

    Pool was nice, setting was remote

    Stayed in April 2017

  • Reviewed: 15 April 2017

    8.8
    Great place for a relaxing retreat.
    • Leisure trip
    • Couple
    • Large Room with Two Queen Beds and Spa Bath
    • Stayed 3 nights

    Next to the hotel, there is basically nothing. Beach is not really beautiful. You really need a car to find nice places for dinner around.

    Architecture of the hotel and its location is really nice. Swimming pool looks super nice and faces the sea. Staff is super friendly, rooms very cosy. The hotel is very quiet and perfect for couples looking for a romantic retreat. Or for family with kids. Sunrise while standing on the glass bridge of the pool restaurant is a MUST (you have to wake early). ;)

    Stayed in March 2017

  • Reviewed: 12 December 2016

    9.6
    The staff are very nice and professional.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The staff are very nice and professional. Room is very clean and facility in the room is greaf. Very clean and very comfortable bed. Nice and beautiful swimming pool.

    Stayed in November 2016

  • Reviewed: 13 November 2016

    6.7
    50/50
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 1 night

    Many leaves in the pool. there is no front staff at the old building in the back (Jacuzzi room)

    Friendly staffs and yummy breakfast. The room is clean.

    Stayed in November 2016

  • Reviewed: 2 September 2016

    9.6
    Lovely hotel, lovely staff
    • Leisure trip
    • Couple
    • Large Room with Two Queen Beds and Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    There were a lot of leaves in the pool, due to having a tree slap bang in the middle of it and there isn't a shop or restaurant anywhere nearby so you are very limited if staying here for more than a couple of days.

    The staff were so polite, we were given drinks on arrival while being checked it, and cold flannels to cool us down, we were shown to our room by the receptionist who checked us in and 30 minutes later someone came to the room to check everything was ok and brought a little parcel of sweets. The food in the restaurant was delicious, and again the staff were wonderful. Nothing was too much trouble for the staff.

    Stayed in August 2016

  • Reviewed: 28 May 2018

    9.2
    It's wonderful experience to stay here.
    • Leisure trip
    • Family with young children
    • King Suite with Private Pool (3 Adults)
    • Stayed 1 night

    The swimming pool in the room is great.

    Stayed in May 2018

  • Reviewed: 22 March 2018

    10
    Everyting
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    No

    Everyting

    Stayed in March 2018

  • Reviewed: 11 March 2018

    10
    Perfect hotel!!
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    No!

    Everything's perfect!

    Stayed in February 2018

  • Reviewed: 5 January 2018

    10
    Staff is professional and helpful
    • Leisure trip
    • Family with young children
    • Two-Bedroom Villa (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    No

    Staff is professional and helpful Room is clean The pool is excellent

    Stayed in January 2018

  • Reviewed: 28 December 2017

    8.8
    Nice and clean
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Breakfast Bedroom

    Stayed in December 2017

  • Reviewed: 13 December 2017

    9.2
    Location and food
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location and food

    Stayed in December 2017

  • Reviewed: 2 December 2017

    9.2
    Over all I love the place and services.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The staff are welcoming and helpful.

    Stayed in December 2017

  • Reviewed: 16 September 2017

    9.6
    A pleasure to stay there
    • Leisure trip
    • Family with young children
    • Two-Bedroom Villa (4 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Gym could do with better range of machines

    Accommodation was fantastic

    Stayed in August 2017

  • Reviewed: 31 July 2017

    9.6
    Always pleasure to be here :)
    • Leisure trip
    • Family with young children
    • Two-Bedroom Villa (4 Adults)
    • Stayed 2 nights

    Just a small issue like water pipe leak out of the door from the upper bathroom.

    Love the pool villa!

    Stayed in July 2017

  • Reviewed: 24 July 2017

    5.8
    Easy beach holidays with kids
    • Leisure trip
    • Couple
    • King Suite with Private Pool (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    The foods here are not good, and they are very under staff it's hard to get service

    The beach and the main pool is great,

    Stayed in July 2017

  • Reviewed: 22 May 2017

    10
    First-rate
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights

    We were happy here... Because you tried to make us glad and joyful Thank you! +pool +buffet +breakfast +room +beach +staff

    Stayed in May 2017

  • Reviewed: 9 April 2017

    9.2
    Pool & very nice view, also facilities in room
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    They was kept us waiting for food approximate 45 mins for dinner at their restaurant

    Pool & very nice view, also facilities in room

    Stayed in April 2017

  • Reviewed: 7 April 2017

    6.7
    Relaxing and nice
    • Leisure trip
    • Couple
    • King Suite with Private Pool (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Pool volleyball bed tooo small

    Clean and friendly

    Stayed in April 2017

  • Reviewed: 10 March 2017

    10
    Holiday destination
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    None

    BED IS COMFORT AND DELUXE ROOM OCEAN HIGH FLOOR WILL IS BIG BONUS FOR US

    Stayed in February 2017

  • Reviewed: 2 March 2017

    7.5
    Reception attendees
    • Leisure trip
    • Solo traveller
    • Large Room with Two Queen Beds and Spa Bath
    • Stayed 4 nights
    • Submitted via mobile

    Lack of wine and champagne despite the fact they were in the menu

    Reception attendees

    Stayed in February 2017

  • Reviewed: 28 September 2016

    8.3
    will be back
    • Leisure trip
    • Couple
    • Large Room with Two Queen Beds and Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    great services, good location, nice breakfast

    Stayed in September 2016

  • Reviewed: 20 September 2016

    9.0
    New renovated room with value for money
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    New renovated room with value for money

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 6 April 2016

    7.5
    The breakfast buffet remains excellent, and the staff are...
    • Leisure trip
    • Couple

    In a 4 night stay our air-con broke twice, yet we weren't offered a new room on either occasion. Generally the facilities are beginning to look a little tired compared with our previous stays.

    The breakfast buffet remains excellent, and the staff are helpful and efficient, notwithstanding our problems with the air-conditioning.

  • Reviewed: 19 March 2016

    7.9
    Good breakfast, nice outdoor pool, nice staff
    • Leisure trip
    • Family with older children

    Location, quite far away to any shops, restaurants. We did not use private pool - all time many leaves inside, not too deep.

    Good breakfast, nice outdoor pool, nice staff

  • Reviewed: 12 January 2016

    6.7
    staff are nice and helpful.
    • Leisure trip
    • Couple

    watering from air condition machine, but the staff is helpful enough to fix the problem. Rooms are old and really small. swimming pool is not as clean as it should be, I found tissue with red stain in the pool.

    staff are nice and helpful.

  • Reviewed: 29 September 2015

    9.2
    Private beach, cleanliness, staff helpful, nice ambiance
    • Leisure trip
    • Couple

    big difference in buffet spread between weekday and weekend. Should not be the case as the price paid is the same.

    Private beach, cleanliness, staff helpful, nice ambiance

  • Reviewed: 23 February 2015

    8.8
    Very smooth and friendly service starting from check-in...
    • Leisure trip
    • Family with older children

    Nothing to criticize really, but some improvements can be suggested. For example in the upstair bathroom of the pool villa, there was no power outlet, which is quite necessary for female guests. At the pool side, as usual in every resort, only way to get a chair in good location is to go after 7:00 am to reserve the chairs. This is forbidden, but obviously no-one follows the rule. If coming to the pool later, hardly any chairs free anymore. They are all reserved and people come to the pool several hours later. Fortunately at the beach side there are more chairs available so this is not a big problem...

    Very smooth and friendly service starting from check-in until departure. Even visiting the resort at high-season and resort was full, there was no unpleasant or too crowded feelings. Mostly older people, less families with small kids in the resort. Everything worked very well and for the first time in any Asian resorts, the staff was perfectly understanding everything without any kind of language problems. Fantastic Asian politeness combined with European efficiency. Pool Villa was spacious, beds excellent and no disturbances. Food in restaurants was not too expensive and quality was very good every time...

  • Reviewed: 21 January 2015

    7.5
    1. front staff didn't tell restaurant about extra charge...
    • Leisure trip
    • Family with older children

    1. front staff didn't tell restaurant about extra charge of 3rd person include breakfast. 2. Jacuzzi room is far from beach while the prize is high. 3. WiFi is so weak cannot be used.

  • Reviewed: 8 January 2015

    7.9
    If you carry a stroller, keep in mind there are many steps...
    • Leisure trip
    • Family with young children

    If you carry a stroller, keep in mind there are many steps to go up and down. There are not enought ramps, neither elevator if your room is in 2 or 3 floor.

  • Reviewed: 14 May 2016

    8.3
    Nice Beach, nice and helpful staff.
    • Leisure trip
    • Solo traveller

    Breakfast could be better.

    Nice Beach, nice and helpful staff.

  • Reviewed: 24 April 2016

    7.5
    quiet beach in the evening, Good for rest and relax!
    • Leisure trip
    • Couple

    Breakfast

    quiet beach in the evening, Good for rest and relax!

  • Reviewed: 8 March 2016

    9.6
    Staff hospitality, Food and facility
    • Leisure trip
    • Family with older children

    None

    Staff hospitality, Food and facility

  • Reviewed: 18 January 2016

    7.9
    Breakfast menu is very good and many choices.
    • Leisure trip
    • Family with young children

    Breakfast menu is very good and many choices.

  • Reviewed: 17 January 2016

    9.6
    Overall a great facility.
    • Leisure trip
    • Family with young children

    nothing

    Overall a great facility.

  • Reviewed: 8 September 2015

    9.6
    Comfort facilities.
    • Leisure trip
    • Group

    Comfort facilities. Super friendly and helpful staffs.

  • Reviewed: 19 April 2015

    10
    Very good view sea-side.
    • Leisure trip
    • Couple

    None

    Very good view sea-side. Staff very good take care. Pizza delicious.

  • Reviewed: 13 March 2015

    8.3
    located in a quiet place, the beach is nice, food is ok
    • Leisure trip
    • Family with older children

    wifi is not very steady in the room

    located in a quiet place, the beach is nice, food is ok

  • Reviewed: 25 February 2015

    7.1
    location& atmosphere
    • Leisure trip
    • Couple

    wi fi weak & slow!

    location& atmosphere

  • Reviewed: 11 January 2015

    6.3
    great sea view from the room
    • Leisure trip
    • Couple

    the room too small

    great sea view from the room

  • Reviewed: 4 January 2015

    8.3
    Hotel with fully well organized and helpful staff.
    • Leisure trip
    • Solo traveller

    Nothing springs to mind!

    Hotel with fully well organized and helpful staff. Food quality excellent and a superb breakfast buffet.

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