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Reviews of ​X2 Koh Samui Resort - All Spa Inclusive​ 5 stars

442 Moo 1, Hua Thanon Beach, Koh Samui, Surat Thani, 84310 Hua Thanon Beach, Thailand

#1 of 5 hotels in Hua Thanon Beach

Guests' Choice

Review score

Based on 104 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    9.1

  • Location

    7.6

  • Facilities

    8.9

  • Staff

    9.2

  • Value for money

    8.5

  • Free WiFi

    8.4

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Showing 1 - 48

  • Reviewed: 4 January 2018

    9.6
    Perfect relaxing getaway
    • Leisure trip
    • Couple
    • Pool Villa (Free Unlimited Spa Treatments)
    • Stayed 4 nights
    • Submitted via mobile

    All inclusive spa Front desk attentiveness like reserving taxis and scooter rental for us Little extras in room like beach tote, sandals and a smartphone for use on the island

    Stayed in January 2018

  • Reviewed: 29 October 2017

    9.6
    excellent
    • Leisure trip
    • Couple
    • Garden Villa (Free Unlimited Spa Treatments)
    • Stayed 25 nights

    The dinner in the restaurang cold have been better, but it´s plenty of restaurangs nearby

    The spa was very good and the breakfast was good. It was a very nice pool in the area and they kept the area very proper

    Stayed in October 2017

  • Reviewed: 4 October 2017

    8.3
    Very enjoyable stay
    • Leisure trip
    • Couple
    • Pool Villa (Free Unlimited Spa Treatments)
    • Stayed 6 nights

    The spa is, simply put, not very good.

    The villas are lovely and have their own pools. The resort is well laid out and very peaceful. The staff are excellent. The breakfast is great. We liked the location. There is complimentary transport to the town areas of Chaweng and Lamai each day at 2.00pm.

    Stayed in October 2017

  • Reviewed: 21 August 2017

    10
    Stunning design, amazing people, friendly, professional,...
    • Leisure trip
    • Couple
    • Pool Villa (Free Unlimited Spa Treatments)
    • Stayed 3 nights
    • Submitted via mobile

    The beach is fascinating, very shallow water, but not so suitable for swimming or snorkeling.

    Stunning design, amazing people, friendly, professional, kind. The room is big and comfy, clean, private and cozy. The all in spa it's a dream. Restaurant and food amazing.

    Stayed in August 2017

  • Reviewed: 17 August 2017

    8.8
    Great property and friendly staffs
    • Leisure trip
    • Couple
    • Garden Villa (Free Unlimited Spa Treatments)
    • Stayed 2 nights
    • Submitted via mobile

    All spa inclusive is not perfectly available as guests need to book earlier on. Though we book as soon as we checked in, the available time is not really sufficient for guests. Hope there are more staffs and better arrangement for available spa treatment for guests. Breakfast is good, towels in the room smell damn and not cleaned. Otherwise all was great, staffs are friendly and helpful.

    Stayed in August 2017

  • Reviewed: 7 August 2017

    10
    My favourite hotel in South East Asia!
    • Leisure trip
    • Solo traveller
    • Garden Villa (Free Unlimited Spa Treatments)
    • Stayed 1 night
    • Submitted via mobile

    This hotel is superb - absolutely everything was perfect and the attention to detail was incredible. Possibly the best hotel experience I've be had in a very long time. Will be coming back again.

    Stayed in August 2017

  • Reviewed: 19 July 2017

    2.5
    Over qualified and not worth the expensive rate
    • Leisure trip
    • Couple
    • Pool Villa (Free Unlimited Spa Treatments)
    • Stayed 2 nights
    • Submitted via mobile

    Poor wifi. Staff can't speak English. Lizards and stray animals all over the place. Stray dogs and birds will join your meals in resturant . 0 language communication. Unlimited SPA is actually limited. Spa service is poor. Resturant and bar are closed by 10:30. No first aid help if you have headache you have to go to hospital which is is 30 min away. Private pool is useless since it's full of insects. Water fall system is defected. Far from airport and no shuttle. No beach at all. Not suitable for young couple. Nearest decent resturant or beach 30 min away. No any kind of entertainment. Food menus is limited.

    Definitely nothing

    Stayed in July 2017

  • Reviewed: 16 July 2017

    10
    MUST SEE!!
    • Leisure trip
    • Family with young children
    • Garden Villa (Free Unlimited Spa Treatments)
    • Stayed 1 night

    there was a bad smell coming from the bathroom sink but this quickly went away after the first few hours

    EVERYTHING was amazing here. The bed was THE BEST bed we have ever slept in - we want to find out what it is and get one for home! The staff were simply amazing, sweet, kind, humble and went above and beyond our expectations every time. We were upgraded as soon as we arrived at a pool villa which was simply stunning

    Stayed in July 2017

  • Reviewed: 1 July 2017

    10
    Superb!
    • Leisure trip
    • Couple
    • Garden Villa (Free Unlimited Spa Treatments)
    • Stayed 5 nights

    The x2 concept is what differentiate this property from its competitors. The all-inclusive spa is what made me choose to stay here instead of anywhere else. The facilities are fantastic and staff were very professional.

    Stayed in June 2017

  • Reviewed: 6 April 2017

    8.8
    Beautiful
    • Leisure trip
    • Couple
    • Pool Villa (Free Unlimited Spa Treatments)
    • Stayed 2 nights
    • Submitted via mobile

    The restaurant was expensive and it's not near anything else really, hotel staff are happy to take you to the 7 eleven tho.

    Breakfast was great The bed was soooooo comfy!!!

    Stayed in April 2017

  • Reviewed: 25 March 2017

    10
    Excellent! Highly recommended
    • Leisure trip
    • Couple
    • Pool Villa (Free Unlimited Spa Treatments)
    • Stayed 9 nights
    • Submitted via mobile

    Maybe for some beach can be a disappointment, as the sea is not deep and outflows are usual things. It was ok for us.

    Fantastic hotel. Highly recommended for those, who is looking for a real rest an privacy. All villas are with swimming pools, hidden from others. Very unique an relaxing. Spa is great, restaurant just over any expectations. Very tasty. We also liked the staff very much - it feels like that people are enjoying their work, open and very friendly, but not intrusive.

    Stayed in March 2017

  • Reviewed: 30 January 2017

    6.3
    The breakfast buffet was substantial but they have the exact...
    • Leisure trip
    • Couple
    • Pool Villa (Free Unlimited Spa Treatments)
    • Stayed 11 nights

    spa treatments were always short - 1hr massage consistently 40 mins and therapists didn't seem to really care or be bothered. Spa rooms are a mosquito's heaven and we were bitten every time. Towels are old and grey (used to be white) No door on the toilet So far away from anywhere else

    The breakfast buffet was substantial but they have the exact same thing every day - we stayed for too long at this place, plus stuck inside with torrential rain, we realise there's only so much the property can be responsible for but we were so bored. Cleaners are happy and do a good job Would be good if the weather is good, if not it's dreadful

    Stayed in January 2017

  • Reviewed: 18 January 2017

    3.8
    Beautiful hotel but Disappointing service and maintenance
    • Leisure trip
    • Couple
    • Pool Villa (Free Unlimited Spa Treatments)
    • Stayed 3 nights
    • Submitted via mobile

    Hotel focuses far too much energy and money on its branding and very little on its level of service(s). Not a swimming beach. No deck chairs near the beach. Dirty beach area. Noisy contruction during Christmas peak season. Staff are pleasant but very poorly trained and managed for a 5*. Communication is a big challenge as they speak very poor English and use this as an excuse not to do certain things. Really terrible coffee, very poor breakfast, cocktails were sent back as they tasted awful, food was ok, but not great. Toilets block and don't flush properly. Steps into the villa pool only available from the bathroom? Very awkward, otherwise you have to walk over the rough and painful gravel to get into the pool? Not a 5* experience. Mosquitos are a problem in general but the hotel is breeding them in the rooms: they don't change the water in the plant vases, we emptied our marble vases and washed them as they were full of mosquito larvae!! No pool service at the Main pool, area looks tired and poorly maintained. "All-inclusive spa" is a joke and an insult - massages and services are limited and very very badly executed. One lady did an oil massage with long and scratchy chipped fingernails, she was rough and unprofessional in her technique. Spa staff are very poorly trained in the art of massage, something Thailand is so reputable for... rather go to Chaweng's Dusit Spa for a proper massage.

    The villas are spacious and well designed. Generally pleasant well laid-out resort.

    Stayed in December 2016

  • Reviewed: 7 January 2017

    10
    Peaceful and beautiful!
    • Leisure trip
    • Couple
    • Pool Villa (Free Unlimited Spa Treatments)
    • Stayed 7 nights
    • Submitted via mobile

    Nothing!

    The staff were always attentive and super friendly. They were consistently willing to help us out with any request. The food at 4K Restaurant was delicious and there was a huge variety, including the daily breakfast buffet. Cleaning of our villa was completed every day which we really appreciated. The location of the resort was a little far from the main town of Chaweng but we really enjoyed the peace and quiet being away from the hustle and bustle of the town. Reception always organised transport for us to wherever we needed so the location wasn't a bother for us. The bed was amazingly comfortable! We also enjoyed having spa treatments nearly everyday.

    Stayed in January 2017

  • Reviewed: 28 September 2016

    8.8
    Relax resort experience for getaway
    • Leisure trip
    • Group
    • Pool Villa Suite (Free Unlimited Spa Treatments)
    • Stayed 3 nights
    • Submitted via mobile

    The skills of some massage therapists are just fair & the treatment time is shorter than it states

    Nice, friendly & helpful staffs Good food in restaurant Unlimited spa privilege Cooking class is funny & enjoyable Great sea view

    Stayed in September 2016

  • Reviewed: 4 September 2016

    9.2
    Amazing place, the location is isolated :/
    • Leisure trip
    • Family with young children
    • Pool Villa (Free Unlimited Spa Treatments)
    • Stayed 3 nights
    • Submitted via mobile

    The beach was very dirty and full with mosquitos ,it was impossible to walk by it or to swim in it. It was very disappointing. The location in not ideal and the hotel offers a ride to town only once a day at noon. A texi will cost 400-500 bat even for a 7 minutes drive to town :(

    Everything was amazing, the pool villa and the spa were the best

    Stayed in September 2016

  • Reviewed: 10 August 2016

    9.6
    Great resort layout and design, relaxed atmosphere and super friendly staff.
    • Leisure trip
    • Couple
    • Garden Villa (Free Unlimited Spa Treatments)
    • Stayed 3 nights

    The kitchen at the resort serves OK food - it's nothing special. The resort is a little far away from other food options (so you'll need to hire a scooter to get around).

    The pool and garden villas are awesome. The whole design, layout and look of the place was great if you're a couple looking to chill out. 'Unlimited' massages included in room rate is also nice.

    Stayed in July 2016

  • Reviewed: 25 July 2016

    9.2
    Great little relaxation spot!
    • Leisure trip
    • People with friends
    • Pool Villa (Free Unlimited Spa Treatments)
    • Stayed 1 night
    • Submitted via mobile

    It is slightly tatty in places and needs a bit of paint. But don't let this put you off because everything else is amazing!

    absolutely loved the friendly staff, the spa treatments were amazing and definitely worthwhile! The private villas are an absolute must! Never slept in such a comfortable bed, never wanted to leave it! Hotel provides transport and breakfast. Couldn't have had a better stay for a birthday!

    Stayed in July 2016

  • Reviewed: 4 February 2018

    10
    Amazing place....with amazing views and staff.
    • Leisure trip
    • Couple
    • Garden Villa (Free Unlimited Spa Treatments)
    • Stayed 1 night
    • Submitted via mobile

    Absolutely everything!

    Stayed in February 2018

  • Reviewed: 21 January 2018

    9.2
    the swimming pool is fantastic
    • Leisure trip
    • Couple
    • Garden Villa (Free Unlimited Spa Treatments)
    • Stayed 5 nights

    pollution of the beach. !! the restaurant could be better

    the swimming pool is fantastic

    Stayed in January 2018

  • Reviewed: 20 November 2017

    8.8
    Spa
    • Leisure trip
    • Couple
    • Pool Villa Suite (Free Unlimited Spa Treatments)
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was tiny and the noodles was very oily. Love the coconut, there were a lot to serve.

    Stayed in November 2017

  • Reviewed: 10 September 2017

    10
    Paradise haven
    • Leisure trip
    • Couple
    • Pool Villa (Free Unlimited Spa Treatments)
    • Stayed 8 nights
    • Submitted via mobile

    Manager Ericwas excellent along with all staff

    Stayed in September 2017

  • Reviewed: 13 August 2017

    7.1
    It was nice but not amazing.
    • Leisure trip
    • Family with young children
    • Garden Villa (Free Unlimited Spa Treatments)
    • Stayed 3 nights
    • Submitted via mobile

    Beach is not that nice, can't swim!

    Beautiful hotel & design

    Stayed in July 2017

  • Reviewed: 3 August 2017

    8.8
    Excellent
    • Solo traveller
    • Pool Villa (Free Unlimited Spa Treatments)
    • Stayed 2 nights

    No fitness room

    Excellent service from Manager to staff. Private pool villa and beach front location. Truly unlimited spa with excellent services.

    Stayed in August 2017

  • Reviewed: 12 July 2017

    10
    Great value hotel
    • Leisure trip
    • Family with young children
    • Pool Villa (Free Unlimited Spa Treatments)
    • Stayed 3 nights
    • Submitted via mobile

    The privacy, SPA, the facilities such as restaurant, pool, area beside the beach, room itself, etc

    Stayed in July 2017

  • Reviewed: 7 July 2017

    8.8
    Spa, staff
    • Leisure trip
    • Couple
    • Pool Villa (Free Unlimited Spa Treatments)
    • Stayed 7 nights
    • Submitted via mobile

    The room has no black out curtains

    Spa, staff

    Stayed in June 2017

  • Reviewed: 30 April 2017

    10
    Wonderful
    • Leisure trip
    • Family with young children
    • Garden Villa (Free Unlimited Spa Treatments)
    • Stayed 5 nights
    • Submitted via mobile

    The rain !

    The bed was fabulous!

    Stayed in April 2017

  • Reviewed: 22 April 2017

    10
    Luxurious resort with unforgettable sunrises
    • Leisure trip
    • Couple
    • Pool Villa (Free Unlimited Spa Treatments)
    • Stayed 3 nights
    • Submitted via mobile

    The bed was extra comfortable, the resort was quiet and beautiful. Sunrises on the beach were amazing.

    Stayed in April 2017

  • Reviewed: 6 April 2017

    10
    relaxation and quiet spa resort will be back next year
    • Leisure trip
    • Couple
    • Pool Villa (Free Unlimited Spa Treatments)
    • Stayed 4 nights

    nothing

    the spa treatments were amazing

    Stayed in April 2017

  • Reviewed: 4 April 2017

    10
    The restaurant 4K was quite slow to deliver things
    • Group
    • Pool Villa (Free Unlimited Spa Treatments)
    • Stayed 3 nights
    • Submitted via mobile

    The restaurant 4K was quite slow to deliver things

    Stayed in April 2017

  • Reviewed: 28 September 2016

    7.5
    Spa treatment was scheduled for 90 minutes actual was 60 min
    • Leisure trip
    • Couple
    • Garden Villa (Free Unlimited Spa Treatments)
    • Stayed 1 night
    • Submitted via mobile

    Spa treatment was scheduled for 90 minutes actual was 60 min

    Stayed in September 2016

  • Reviewed: 15 September 2016

    10
    Lovely people especially Thore great customer service
    • Leisure trip
    • Couple
    • Pool Villa (Free Unlimited Spa Treatments)
    • Stayed 7 nights
    • Submitted via mobile

    Lovely people especially Thore great customer service

    Stayed in September 2016

  • Reviewed: 29 August 2016

    9.2
    Very good, enjoy rest and massages! :-)
    • Leisure trip
    • Couple
    • Garden Villa (Free Unlimited Spa Treatments)
    • Stayed 2 nights

    Restaurant staff, very long to serve and a little expensive

    Everything, massages, rooms, swimming pool...

    Stayed in August 2016

  • Reviewed: 14 August 2016

    8.8
    to recommend for Spa
    • Leisure trip
    • Family with older children
    • Royal Villa (Free Unlimited Spa Treatments)
    • Stayed 4 nights

    The Location

    The bed was comfy and the rooms spacious

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 11 January 2016

    9.6
    One of those paradise to stay to resource yourself.
    • Leisure trip
    • Family with older children

    Repair work ongoing for Xmas in the restaurant.

    One of those paradise to stay to resource yourself. Excellent service dedication from all staff and management. Our stay was fantastic. Care to details to make your stay memorable.

  • Reviewed: 5 January 2016

    6.7
    The bed was very comfortable and staff were helpful.
    • Leisure trip
    • Couple

    We couldn't listen to music very loud because the nievhbors were too close and complained. One of the pillows looked like it has a drop of blood on it and was never changed when cleaning the room. The hot water wasn't working until they came to fix it and lastly it is very secluded and nothing to do around the resort. Even the restaurants were empty.

    The bed was very comfortable and staff were helpful. All the room amenities were great.

  • Reviewed: 15 March 2015

    6.3
    The resort was small and very quiet
    • Leisure trip
    • Couple

    The staff had not the first clue about managing the pool and keeping the water clean. Our pool went dark green with algae so we had to move villas and then the second pool went cloudy and green. The menu is unimaginative no chef specials. No barbecuing. No fresh fish.

    The resort was small and very quiet Size of rooms was good Modern and clean The communal pool is a good size

  • Reviewed: 8 March 2015

    7.9
    Lovely place for a getaway, away from the noisy beaches and...
    • Solo traveller

    Probably not the best place for a solo traveller. Unless you're lucky and the hotel staff takes you out on a great night! :)

    Lovely place for a getaway, away from the noisy beaches and crazy parties. Lovely bar and restaurant, great staff and awesome design.

  • Reviewed: 9 January 2015

    9.6
    Great design but furnitures has to be renewed.
    • Leisure trip
    • Solo traveller

    Great design but furnitures has to be renewed... Pool not really cristalline clear, and beach not very clean, but this seems to be usual in Thailande. To sum up, very comfortable place for design lovers

  • Reviewed: 8 January 2015

    3.8
    It was good to have your private swimming pool and private...
    • Leisure trip
    • Family with young children

    Temperature of water in a shower is not stable. All furniture is tired, dirty and in holes. Dont ask a stuff to switch on your private waterfall, they need to go under floor for this reason, too complicate. And someone stolen a mob on a hotels parking, be carryful.

    It was good to have your private swimming pool and private territory. Very beautiful morning birds songs ))) Good design. Big room.

  • Reviewed: 3 January 2015

    8.8
    This hotel was not my first choice however i was as a result...
    • Leisure trip
    • Couple

    Booking.com has no idea re customer service and totally ignore my e mails or answer with nothing but a thank you for my understading. beware if you book with booking.com

    This hotel was not my first choice however i was as a result of very poor service from Booking.com as I write I'm still waiting for a response from Booking.com and a refund for money owed. If Booking.com monitor this please get in touch with me.

  • Reviewed: 17 March 2016

    9.6
    Great location, quite, minimal, friendly staff
    • Leisure trip
    • Couple

    The beach could be cleaned up.

    Great location, quite, minimal, friendly staff

  • Reviewed: 16 February 2016

    9.2
    Great villas and the staff on reception where a credit to...
    • Leisure trip
    • Couple

    Great villas and the staff on reception where a credit to the hotel

  • Reviewed: 3 January 2016

    6.3
    Internal swimming pool
    • Leisure trip
    • Couple

    Transportation very expensive

    Internal swimming pool

  • Reviewed: 8 September 2015

    8.3
    i like the room and the pool
    • Leisure trip
    • Couple

    the beach

    i like the room and the pool

  • Reviewed: 22 July 2015

    5.8
    Villa itself was lovely
    • Leisure trip
    • Couple

    Location, very isolated.

    Villa itself was lovely

  • Reviewed: 1 June 2015

    9.2
    structure, comfort, room, pool
    • Leisure trip
    • Couple

    location, beach, water pressure in shower

    structure, comfort, room, pool

  • Reviewed: 23 May 2015

    7.1
    Room was big , nice , private , and comfortable
    • Leisure trip
    • Couple

    Pool was poor condition , filter not working . Apart from that , was good quiet location

    Room was big , nice , private , and comfortable

There are also 17 reviews without text. These impact the overall review score.

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