“- Staff were excellent, I was already impressed before even check in when my special request were met with a promoted email. Hanan, Mohammed at the reception, Hamza at the restaurant and the reception manager were all very professionals and reflected a very high customer service standard.
- hotel was super clean during my 4 day stay.
-check in was quick, with a very nice touch complementary juice, biscuits and perfumed towel.
- The room was spacious and newly decorated, but what I liked most was the big curved smart TV screen with Netflix. Something that I've never found in other 5 star hotel...so far at least.
-I had a minor issue with one of the staff "abd essattar" but the manager dealt seriously with my complaint and promptly offer a satisfactory response which I am very much appreciated.”