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Reviews of Hilton Kayseri 5 stars

Cumhuriyet Meydani Istasyon Cad No:1, 38010 Kayseri, Turkey

#12 of 26 hotels in Kayseri

Guests' Choice

Review score

Based on 476 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.2

  • Location

    8.6

  • Facilities

    7.8

  • Staff

    8.3

  • Value for money

    7.6

  • Free WiFi

    7.2

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Showing 1 - 52

  • Reviewed: 22 May 2018

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    English speaker staff is not much but everyone was try to communicate and it was ok

    Location is superb. You can walk to every highlight part of Kayseri. Room is big and bed is very comfort. Restaurant food is tasty and valued.

    Stayed in May 2018

  • Reviewed: 18 April 2018

    • Leisure trip
    • Couple
    • Hilton Guest Room
    • Stayed 1 night
    • Submitted via mobile

    local mosque is very loud early morning. If you likes to sleap, go to Radisson. If you are good moslem stay in Hilton.

    hotel is central located, guarded free parking, just opposite central mosque. lot of restaurants arround.

    Stayed in April 2018

  • Reviewed: 2 April 2018

    • Leisure trip
    • Couple
    • Hilton Guest Room
    • Stayed 3 nights
    • Submitted via mobile

    - staff couldn't converse well in English except for Halım. Should have more staff like Halim that speaks English

    - comfortable bed and pillows - location - check in by Halim was great. He was the only person who can converse in English and ensure requests are met satisfactorily.

    Stayed in March 2018

  • Reviewed: 20 December 2017

    • Leisure trip
    • Couple
    • Hilton Guest Room
    • Stayed 1 night
    • Submitted via mobile

    Water in our room wasn't hot enough. We raised it with reception who tried to fix that night but unsuccessfully. It was still cool the following morning too.

    Spacious, great location, very friendly staff, good restaurant and bar with generous portions.

    Stayed in December 2017

  • Reviewed: 12 August 2017

    • Leisure trip
    • Couple
    • Hilton Guest Room
    • Stayed 2 nights

    The shower room had some water leaking problem

    The room was spacious and the bed was super comfy. The restaurant on the top floor provides good food by great staff.

    Stayed in July 2017

  • Reviewed: 4 April 2017

    • Business trip
    • Group
    • King Hilton Executive
    • Stayed 3 nights

    The Hilton employees only a few could speak English. They were a beet greasy with the water. Just 0.5 l per Persona day is a bit too less. We had to ask for bathroom equipment 3 times until the next day someone came and filled up.

    Stayed in March 2017

  • Reviewed: 5 February 2017

    • Leisure trip
    • Solo traveller
    • Hilton Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    They didnt let us stay in our pre-booked suite rooms(1 of 2), which was booked more than one month ago.Changed with a standart room.Furthermore they have charged the standart room fees much more than usual, which shouldnt be as like this cause booked long time ago. The showers in Spa center is not clean, also not filled up with shampoo.

    Breakfast was nice and has many different choices. Beds were perfectly comfortable, the rooms were clean. Location stated the center of town.Housekeeper Mrs. Mevran is very helpful and friendly person. We were satisfied from our rooms cleanliness with her interest.

    Stayed in February 2017

  • Reviewed: 9 June 2018

    • Business trip
    • Family with young children
    • King Hilton Executive
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    AmAzing hotel!

    Stayed in June 2018

  • Reviewed: 21 May 2018

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Delightful helpful staff - even at midnight

    Stayed in May 2018

  • Reviewed: 4 May 2018

    • Leisure trip
    • Couple
    • Hilton Guest Room
    • Stayed 1 night
    • Submitted via mobile

    Air cond not working Room service never delivered the food

    Stayed in May 2018

  • Reviewed: 16 April 2018

    • Business trip
    • Solo traveller
    • Hilton Guest Room
    • Stayed 5 nights
    • Submitted via mobile

    The waitresses were far weaker than the waiters in terms of confidence and service.

    The bed was extra comfy and the staff go far and beyond to help.

    Stayed in April 2018

  • Reviewed: 3 April 2018

    • Leisure trip
    • Couple
    • Twin Hilton Guestroom
    • Stayed 3 nights
    • Submitted via mobile

    Chsnging room code every day.

    Location

    Stayed in April 2018

  • Reviewed: 27 March 2018

    • Business trip
    • Group
    • Hilton Guest Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    It’s ik

    Stayed in March 2018

  • Reviewed: 14 March 2018

    • Leisure trip
    • Solo traveller
    • Hilton Guest Room
    • Stayed 2 nights
    • Submitted via mobile

    The parking area is not easily noticeable.

    Stay for 2 night and the staff is very polite and helpfull

    Stayed in March 2018

  • Reviewed: 6 February 2018

    • Leisure trip
    • Solo traveller
    • Twin Hilton Guestroom
    • Stayed 1 night

    Absolutely no complaints

    The staff were phenominal. Every aspect of my stay was a pleasure. Will definitely return

    Stayed in January 2018

  • Reviewed: 11 January 2018

    • Leisure trip
    • Solo traveller
    • Twin Hilton Guestroom
    • Stayed 2 nights
    • Submitted via mobile

    It is a bit old . The machines. The design and furniture . With some skretch and stains. But it is nice

    Very good hotel

    Stayed in January 2018

  • Reviewed: 13 December 2017

    • Leisure trip
    • Solo traveller
    • Twin Hilton Guestroom
    • Stayed 2 nights
    • Submitted via mobile

    Very clean and near the markets

    Stayed in December 2017

  • Reviewed: 15 October 2017

    • Leisure trip
    • Group
    • Hilton Guest Room
    • Stayed 1 night
    • Submitted via mobile

    Pool and sauna included in the price were very nice to have.

    Stayed in October 2017

  • Reviewed: 7 June 2017

    • Business trip
    • Group
    • Hilton Guest Room
    • Stayed 1 night

    Friendly staff

    Stayed in May 2017

  • Reviewed: 4 June 2017

    • Leisure trip
    • Group
    • Twin Hilton Guestroom
    • Stayed 3 nights
    • Submitted via mobile

    Friendly staff, decent size rooms, very convenient.

    Stayed in May 2017

  • Reviewed: 9 April 2017

    • Leisure trip
    • Couple
    • Twin Hilton Guestroom
    • Stayed 1 night

    No International Tv , overheated rooms, room services late

    Staff approach

    Stayed in April 2017

  • Reviewed: 5 April 2017

    • Business trip
    • Solo traveller
    • King Hilton Executive
    • Stayed 2 nights
    • Submitted via mobile

    It is tired needs refreshing

    Stayed in March 2017

  • Reviewed: 13 February 2017

    • Leisure trip
    • Solo traveller
    • King Hilton Executive
    • Stayed 1 night

    The room was not sound proof, we could hear even the slightest noise from the next door.

    location

    Stayed in February 2017

  • Reviewed: 30 January 2017

    • Leisure trip
    • Family with young children
    • Twin Hilton Guestroom
    • Stayed 1 night
    • Submitted via mobile

    Restaurant bar 12.floor has no comfort staff are poor

    Stayed in January 2017

  • Reviewed: 16 January 2017

    • Business trip
    • Solo traveller
    • Twin Hilton Guestroom
    • Stayed 1 night

    The hotel has aged and needs renovation.

    Stayed in January 2017

  • Reviewed: 27 December 2016

    • Leisure trip
    • Couple
    • Hilton Guest Room
    • Stayed 1 night
    • Submitted via mobile

    Limited sugar for coffee

    Understanding of the stuff, the comfortablility, location cleaness many more.

    Stayed in December 2016

  • Reviewed: 7 October 2016

    • Leisure trip
    • Couple
    • Hilton Guest Room
    • Stayed 2 nights
    • Submitted via mobile

    All the facilities on site waz closed with notice on the website, sauna, swimmingpool etc.

    Stayed in October 2016

  • Reviewed: 4 August 2016

    • Business trip
    • Solo traveller
    • Hilton Terrace Suite
    • Stayed 5 nights
    • Submitted via mobile

    Nobody spoke English

    Nothing

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 12 April 2016

    • Leisure trip
    • Family with young children

    There was live music until 01 am, and the room was very noisy Room was too hot and the air conditioning did not work

    Lovely staff, very friendly and helpful Great view to historical town center

  • Reviewed: 8 April 2016

    • Leisure trip
    • Couple

    arrive at around 2 am and the door lock had a problem and had to wait 30 minutes for them to repair it. can understand this but the same thing happened the next day also. Hilton hotels chain cannot have such type of problems.

    it was located in the city center and very nice view of the mountains from the window as i was lucky to have a room facing it

  • Reviewed: 5 March 2016

    • Leisure trip
    • Couple

    At first they gave us a different price than booking.com in the reception but after re-sending the email confirmation everything was fine. The indoor pool is very cold.

    very good location. the room was very clean and comfortable :) the bed very much so

  • Reviewed: 16 January 2016

    • Leisure trip
    • Couple

    The old fashion of decoration

    The room is with excellent area, the bed is comfortable, the , breakfast with different selection, Forum Kayseri Mall is by walk distance and bazars are even closer

  • Reviewed: 4 January 2016

    • Leisure trip
    • Couple

    Not sure if this is a franchise or a proper Hilton ! Whilst checking in receptionist left us halfway to argue with a pizza delivery guy very unprofessional Have stayed at Hilton hotels thru out turkey and if this is an indication of the way they are heading will never stay in one again! The housekeeper cleaned the room and then asked my wife for £10 because she had done a good job When my wife said she had no cash on her she said ok she would pop back later for it ( very intimidating)

    Check out was quite wuick

  • Reviewed: 29 November 2015

    • Business trip
    • Group

    never

    ya very good accommodation in kayseri and good atmosphere and nice place. we are enjoying before few days. thank you so much management and everybody .

  • Reviewed: 20 October 2015

    • Leisure trip
    • Couple

    Very bad wi-fi service the furniture at the lobby is old and dirty. the carpet in the first floor is very old. the building of the hotel need renovation

    the staff were so good and breakfast is excellent a spacious room

  • Reviewed: 11 October 2015

    • Business trip
    • Solo traveller

    There was a extra door between my and next room.. It was terrible noisy alarm clock at 6 am from the next room.. Not Hilton comfort was avalible in Kayseri...

    Location and room size

  • Reviewed: 29 September 2015

    • Leisure trip
    • Couple

    The most disappointing 5 stars hotel I have visited. Personel does not or hardly speaks English (reception, restaurant, shop). Restaurant terrasse is not clean, food and spoons below tables, ash trays not emptied and cleaned. The breakfast box is a shame: 2 yogurts without a spoon and two dry sandwitches. A bathroom which smells like if not used for months. And the personel who calls you in the room to ask what they could do for you, and when you ask for picking your luggages and bring you car, they just forget.

    The location

  • Reviewed: 26 July 2015

    • Leisure trip
    • Couple

    All fine

    Here for one night to meet friends for dinner and catch a flight the next afternoon to Izmir.We got a room upgrade and also asked and received a late check. Wonderful friendly staff. Room was great and very very comfortable. Very central to everything.

  • Reviewed: 13 May 2016

    • Leisure trip
    • Family with young children

    would be clean and new!

    only location

  • Reviewed: 15 March 2016

    • Leisure trip
    • Couple

    The Hotel overall could do with a bit of renovation. All more in the style of the early 90s.

    Perfect location.

  • Reviewed: 28 February 2016

    • Leisure trip
    • Couple

    Nothing

    İt's really great

  • Reviewed: 28 January 2016

    • Leisure trip
    • Family with young children

    Room Temparature

    Best View & Location

  • Reviewed: 5 January 2016

    • Business trip
    • Group

    Not any

    The staff are very friendly

  • Reviewed: 6 December 2015

    • Leisure trip
    • Solo traveller

    Old school hotel with old school service and old school interior design. Very friendly and helpful staff.

  • Reviewed: 5 November 2015

    • Business trip
    • Solo traveller

    I like one of the staf her mame is berna she is very nice and smart girl.

  • Reviewed: 1 November 2015

    • Leisure trip
    • Family with older children

    A bit outdated spa with changing rooms

    Very kind and helpful staff, good value for money, nice rooms

  • Reviewed: 29 September 2015

    • Leisure trip
    • Couple

    No free breakfast including in the rate

    Everything

  • Reviewed: 29 September 2015

    • Leisure trip
    • Couple

    Have problems with the wifi connections.

    Spacious and cozy room. Good service.

  • Reviewed: 29 August 2015

    • Leisure trip
    • Couple

    Good breakfast

  • Reviewed: 2 August 2015

    • Business trip
    • Solo traveller

    Front office and especially fitness center personnel were not satisfactory for a 5-star hotel.

    Catering personnel were very friendly and helpful.

  • Reviewed: 2 August 2015

    • Leisure trip
    • Couple

    none

    location and comfort very good

  • Reviewed: 25 January 2015

    • Business trip
    • Solo traveller

    Does not value for the money. Old structure, sometimes you can hear the cars passing by.

    Excellent location, excellent staff

There are also 24 reviews without text. These impact the overall review score.

Showing 1 - 52

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