The bed was super soft but not firm, so you sunk into the bed.

the location was perfect.

Stayed in April 2024

See above.

It was holy month of Ramadan. So I didn't use any breakfast facilities.

Stayed in April 2024

Oldish hotel that needs renovation. There were broken chairs in the breakfast room which is not acceptable for a 5 or even 4 star hotel. Small room for a family of three at this price. The third bed was not comfortable even for a kid. The mosque is next to the hotel and this means early waiking...

Central location, nice breakfast, clean pool, good friendly staff.

Stayed in February 2024

Staff was great and helpful, also when the kids were loud and active.

Stayed in February 2024

Not applicable

Staff are very friendly and efficient. Ms Tuba the FO Manager was very helpful and acccommodatung to our requests.

Stayed in January 2024

Nice and spacious rooms. Great location as it is next to a mall with a supermarket and food court and also next to the Seljuk Museum and the City main square with a tram station. Only 10 minutes from the Airport. We stayed there for 3 nights as a base to explore Erciyes and Cappadocia.

Stayed in December 2023

Good breakfast, wide choice

Stayed in December 2023

the room smelled like cigarettes

nice location, helpful staff, wuick check in

Stayed in October 2023

Location wasn’t close to capadochia and travel to and fro was difficult

Great view and infrastructure

Stayed in October 2023

Nothing

The location, breakfast, and the staff.

Stayed in October 2023

finishing level of the bathroom is weak

spacious and classy

Stayed in September 2023

prices at the souvenir store

location and breakfast options

Stayed in September 2023

Air conditioning inside the room did not seem to work very well. Non smoking room still had cigarette smell in it. Possibly because the hotel is quite old.

Large room, exceptionally clean, nice staff, good location in the centre. Reasonable price for 5 stat hotel. Huge and comfy bed (once you lie down, you don't want to get up).

Stayed in July 2023

There were a few things that proved slightly disappointing throughout the stay - chiefly the smells around the hotel. Given that there are some smoking floors, the hotel corridors unfortunately all smell of smoke, even on the non-smoking floors. The smell is rather pungent. Additionally, the bathrooms (as clean as they are) accumulate a kind of damp/drain smell upon a few hours of use after cleaning, and this smell is also quite unpleasant. However, I'm not sure what exactly they do during cleaning, but it does seem to fix the problem temporarily. However, just to reiterate, both the smoking and damp smell are due to the hotel being dirty at all. The hotel is very clean overall. Perhaps the smells lend to the fact that the hotel is old and antique - perhaps it's time for a refurbishment? Possibly the most inconvenient experience about the stay was the faulty room key readers. The room keys would work no more than 2-3 times before requiring reprogramming, and over the 3-day stay, we must have had to have keys reprogrammed over 10 times. Though while extremely inconvenient, this isn't a deal-breaker, just something to be aware of. Finally, there is also loud, blaring music in evenings on the ground floor when you walk into the lobby. Thankfully this doesn't reach the rooms (at least not on the 6th floor where we were), but can be unpleasant when you are in the lobby.

We had an exceptional experience at Wyndham Grand Kayseri as a family of five with two rooms. Firstly, the location of the hotel is superb. Kayseri is not really a city with tourist attractions, however the vast majority of things to see are in and around the town square - on the edge of which the Wyndham is situated. Given the location and shape of the hotel, the views from the rooms are also stunning. Whether you get the Mt Erciyes view or not (one of our rooms did and the other didn't), the views of the city are great all around. The hotel is also beautifully decorated albeit being somewhat antique. Decor is consistent across the hotel lobby and corridors, and the rooms are plush. Rooms are also very large and clean, much larger (and cleaner!) than expected after reading the various reviews. Room service is fantastic - cleaners would not skip any days and would do a thorough job. Furthermore, the staff are all exceptional from the reception to the cleaning and breakfast staff - all are polished and friendly. We almost felt like we were being fought over to be served which was wonderful! Breakfast also exceeded our expectations with a large selection of hot and cold options, including freshly made omelettes and pancakes made to your taste. Overall, an exceptional experience but there are a few issues that we would love the hotel to take note of and resolve in order to take the experience to another level! We'll definitely be back!

Stayed in July 2023

Perfect location, best in town. Helpful staff.

Stayed in June 2023

The rooms were a bit outdated and the rooftop restaurant was no longer open.

The room was big and comfortable and the breakfast was plentiful. It has private parking.

Stayed in May 2023

I did not expect that smoking could be an issue in a Hotel. The room smelled a bit due to former smoking. So choose a nonsmoking room.

The Hotel is placed in the very center of Kayseri. So anything is quite near. The central place with the Mosque can be a bit noisy. But the most noise came from the marketing for the election. Kayseri is not as loud as other big cities. The rooms are very spacy and comfortable.

Stayed in May 2023

that the restaurant wasnt open

so near to everywhere. situated right in the centre of town. i loved the leisure centre. spa, sauna and a long pool.

Stayed in May 2023

Room AC setting in first week of May was on winter setting meaning even if i switch on fan then too it was heating the room. So i had to completely switch off the AC which made it bit warm and i opened the windows instead.

Grand modern property

Stayed in May 2023

Air conditioning system

location

Stayed in May 2023

there was some repairs or construction works in nearby room which cause noise in day time

nice people, good breakfast and clean premises.

Stayed in May 2023

The 3rd bed was the couch, would rather have had a real bed.

The staff was very friendly and helpful. Lady at the front desk was very polite and lovely. The beds are huge and comfortable.

Stayed in April 2023

The hotel staff was very nice and friendly. The location of the hotel was also excellent as we were able to walk everywhere. The hotel itself was a lot bigger than expected and was well maintained, ensuring we had a comfortable stay.

Stayed in April 2023

we had to pay extra tools for the pool. they sell you a hair/head protection. but it is mandatory to have it. the bathroom had a broken shower.

The room was very spacious.

Stayed in March 2023