The staff could not communicate in English, we made two separate booking for 3 days, and we wanted to ask if we could stay in the same room without check-out and check-in again. They could not understand our questions. During this frustrating situation, there was one young female receptionist kept laughing and whispering to the staff who was trying to help us, it didn't feel professional at all. (Our problem was eventually solved by someone speaking Turkish to the reception.)

İt is close to a metro station, the hotel is quite big and empty.

Stayed in May 2025

We arrived late at night with a sleeping child and the staff was not very helpful (rather slow).

Spacious and clean room and bathroom Comfortable beds Free parking Very convenient location if you are just crossing from Bursa and don't want to enter the center of the city.

Stayed in August 2024

Toilet wasn’t comfortable, AC at one of my rooms was hot.

Nice staff, always ready to help. Breakfast is nice.

Stayed in June 2024

Swimming pool was closed so i had a very upset little one.

Reception staff farit agha and gockhan yilmaz were super friendly.

Stayed in May 2024

Facilities were not up to the mark. The bathroom bidet had a leaky faucet because of which the bathroom was wet all the time. The Air-conditioning was not working. After a complaint, they did something and it worked for 2 hours and then went back to just fan mode. It was unfortunately very hot in Bursa and I was unable to sleep the whole 2 nights that we were there because of the Aircon being set to 28'C. Beware that there are very few restaurants in this area. The hotel has a restaurant but there are hardly any choices. A la carte has a total of 5 permanently fixed options for lunch or dinner OR you have to choose the buffet which is not worth the price. Overall a very disappointing experience for the price

Decent property with okaish rooms. There is a spa with many treatments available (at extra costs). Excellent breakfast spread. Staff were very courteous and helpful.

Stayed in April 2024

Receptionist ( firat) lack enough experience to handle guests professionally

Clean , pleasant and breakfast

Stayed in April 2024

The boy at the reception Kadir was very kind and helpful.

Stayed in March 2024

The indoor pool was not working, and they specified that the outdoor one is cold and that they did not recommend it. Linens and towels were stained.The sofa bed was not comfortable at all. Breakfast quite poor for 5 stars.

Nothing

Stayed in September 2023

-

Good place and helpful staff

Stayed in July 2023

Nothing

It was quite and comfortable

Stayed in July 2023

Really nothing

The staff is outstanding! Every single request was fulfilled immediately. Got complimentary breakfast although was not booked. On the first day the hotel welcomed me with a fruit basket.

Stayed in July 2023

Breakfast was average, dinner was poor. The staff were terrible and very unfriendly, the breakfast staff were turning up their noses at us

Hotel room was spacious and clean

Stayed in January 2023

The Air-conditioning was not working at all, meaning we had to open the windows to get some fresh air and buy our own mini fan. One of the nights there was a function outside our room with loud music playing until 1am which made sleeping impossible. We also had issues with our door lock on several occasions. Most days our room was not cleaned despite hanging the sign to.please clean the room. Also the gym equipment in the health spa was not functional. None of the machines worked even though they were plugged in to the power sockets. The indoor pool was very cold. I expected it to be heated.

The suite was spacious with 2 bathrooms and a comfortable bed. The buffet breakfasts were wonderful and delicious. Room service was very good.

Stayed in May 2025

Hayri peerclhn nice

Hayri percin nice

Stayed in September 2024

Where do i start, they started by begging us to stay and pay, then when we payed the attitude changed, the service changed and the food is not that good, room’s stink of cigarettes and they told us that’s the room we in is a no smoking room, the A/C (Aircondition) doesn’t work, it’s a offel experience, stay away.

Where do i start, they started by begging us to stay and pay, then when we payed the attitude changed, the service changed and the food is not that good, room’s stink of cigarettes and they told us that’s the room we in is a no smoking room, the A/C (Aircondition) doesn’t work, it’s a offel experience, stay away.

Stayed in July 2024

No swimming pool was open neither indoor nor outdoor even though we traveled in June and it was 32°C outside. No explanation was given. Room and bathroom were kind of dirty. Would have chosen a different hotel if we had known that beforehand.

We got a room change after complaining that our family room was facing a wedding festival

Stayed in June 2024

Amazing staff, food and facilities.

Stayed in June 2024

Location is not good. Food is very bad.

Size of the room

Stayed in April 2024

Fruit juice was not available in breakfast

Stayed in February 2023

There are no comments available for this review

Stayed in September 2025

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in May 2025