Carsi Mah. K.maras Cad. No:63 Trabzon, 61100 Trabzon, Turkey
#92 of 118 hotels in Trabzon
Guests' ChoiceBased on 348 hotel reviews
7.3Cleanliness
7.3
Comfort
7.3
Location
9.0
Facilities
7.1
Staff
8.7
Value for money
8.2
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 25, 2024
Azari
AzerbaijanRoom was so little. There was so bad smell in the room. The breakfast was not as shown in the picture, it was so poor.
Location and personnel was very good. Everthing was near us. We can easily reach all buses and shops.
Stayed in March 2024
Reviewed: October 21, 2023
Jiri
Czech RepublicMaybe bathroom could get some renovation, but overall, good hotel value for the price. My booking ordered taxi was 5 times overpriced compared to normal Trabzon city taxi rate, but it has not anything to do with hotel, next time i'll know better.
Very good location in the city, helpful staff on reception
Stayed in September 2023
Reviewed: October 15, 2023
Haidar
Saudi ArabiaWashroom was without any ventilation and room become smelly.
Staff was excellent, provided all required support. Facilities can be improved like providing water, tea items and daily cleaning etc.
Stayed in October 2023
Reviewed: October 9, 2023
George
JordanThey gave us the room we booked for our second booking and here started terrible experience. Room was smelling like a mold, there was water coming from upper floor room bathroom, we asked them to change so they gave us all single beds, room was quite okay but bathroom was terrible. No hot water in the sink, one shower head wasn't working. Hot water got cold while taking shower and they needed to fix it for a long time so we weren't able to get ready on time for our next day's check out and they gave us just half an hour more free late checkout. Kettle was dirty, Every night there was terrible elevator noises because it was on last floor. And elevator is too small such as bathrooms.
I liked that they tried to help us giving better room.
Stayed in October 2023
Reviewed: September 29, 2023
Gülay
NetherlandsThe room and bathroom were incredibly damp and humid. Smelled damp. We couldn't have our breakfast which was included in the price in our last day. Prices change for guests from outside Turkey and in Turkey.
Price-performance hotel with a central location. They offer breakfast in the terrace, but the terrace was closed on Tuesday in our last day, without any announcements. So we couldn't have our breakfast which was included in the price. Rooms are like in the pictures but don't expect any sea view or any ventilation.
Stayed in September 2023
Reviewed: September 27, 2023
Eirini
GreeceOutdated hotel
Friendly and helpful staff.Excelent location right in the main touristic street. Great breakfast
Stayed in September 2023
Reviewed: September 25, 2023
Sasbou
MoroccoFriendly staff and excellent location, a nice a safe place to be
Stayed in September 2023
Reviewed: September 21, 2023
Ahmed
Egyptbathroom
location near maydan square , breakfast was good , near city center, reception staff was friendly and cooperative
Stayed in September 2023
Reviewed: September 13, 2023
Gillian
United KingdomHotel is in need of updating
The staff were lovely and breakfast was good and central location is excellent
Stayed in September 2023
Reviewed: September 11, 2023
Sopo
GeorgiaView and bathroom
location
Stayed in August 2023
Reviewed: September 10, 2023
Shady
Saudi ArabiaThe toilet is very small, and its infrastructure must be renewed.
Staff are so friendly. Breakfast is good. Location in the heart of Trabzon.
Stayed in September 2023
Reviewed: August 22, 2023
Badie
JordanI didn't like the toilet , it was so old , narrow and not clean as it should be.
I like the location , it's the best thing about this hotel. The staff was so friendly as well.
Stayed in August 2023
Reviewed: August 17, 2023
Mohammed
OmanSmell in the bathroom but you can deal with it
It was abet old but it is in a good condition
Stayed in August 2023
Reviewed: August 16, 2023
Andreas
GermanyFriendly hotel in the center, clean, good WiFi, helps with laundry at good price
Stayed in July 2023
Reviewed: August 9, 2023
Ani
GeorgiaIt was written on the booking that parking is free, but we paid in cash, Parking was not free
The location and staff were very good
Stayed in August 2023
Reviewed: August 8, 2023
Ahmad
United Arab EmiratesOld and room small
Location
Stayed in July 2023
Reviewed: August 5, 2023
Hoda
MoroccoThe bathroom
In the center
Stayed in June 2023
Reviewed: June 29, 2023
Emelito
OmanNo daily complimentary bottled water and sometimes the washroom running out of water especially in the afternoon
Location, within the shopping area at Meydan
Stayed in June 2023
Reviewed: June 28, 2023
Ahmed
IraqThe ground floor is reachable only by stairs and the parking lot is a little bit far from the hotel
Nice staff,very helpful. They helped me to change my dates of stay.Thanks Zahra and Ismat. delicious Turkish coffe an breakfast thanks to the chef
Stayed in June 2023
Reviewed: June 24, 2023
Nasser
OmanThe hotel is good but unfortunately there is no parking
Stayed in June 2023
Reviewed: June 16, 2023
Fırangız
Azerbaijaneverythinq in bathroom was very old-hardly operated. the room was without window
location
Stayed in June 2023
Reviewed: June 2, 2023
Thamer
EgyptVery very bad smell from the toilet and the staff give me an Air fresher but you must sprinkle every time you uses the bathroom
Excellent Location and nice room with AC and small fridge and private bathroom and Elevator to all floors and nice Breakfast
Stayed in June 2023
Reviewed: May 19, 2023
Rostom
GeorgiaThe smell from the bathroom((( the furniture little old.
Stuff was more than great, really nice people, always helpful. Location super. The very centre of the city but at the same time really quiet I'm the night time. The price was shocking low.
Stayed in April 2023
Reviewed: May 19, 2023
Vladimir
Russiasmell in the room was not so good, poor bathroom
Superb location, and great value for the money paid. The staff was SUPER FRIENDLY, the guy from reception offered me a great cup of coffee in the morning, and the girl from the next shift arranged an extra day in the room for a reasonable payment. Breakfast is very basic but tasty.
Stayed in May 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content