Belek Mahallesi Kongre Caddesi No:18/A Belek-Serik / ANTALYA , 07500 Belek, Turkey
#1 of 124 hotels in Belek
Guests' ChoiceBased on 322 hotel reviews
9.4Cleanliness
9.5
Comfort
9.6
Location
9.4
Facilities
9.6
Staff
9.6
Value for money
8.9
Free WiFi
9.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 12, 2024
Anna
Russiacleaning: we have found a little piece of glass and gum wrapper
super friendly staff, easy to deal with everything via WhatsApp chat, yummy food, cozy public places, cats ☺️
Stayed in February 2024
Reviewed: March 4, 2024
Nimra
United KingdomNil
Everything, amazing service first and foremost. Food is brilliant, drinks fabulous. Good kids club, sauna and steam room are of the best I’ve ever seen.
Stayed in February 2024
Reviewed: March 2, 2024
Jamie-lee
United KingdomRooms quite warm, unsure if AC was working or went cold enough, minor housekeeping issues and water pressure in shower, but that is being really Picky
The reviews really don’t lie, the service is great, nothing is too much trouble, all the food and drink is incredible, amazing resort, great facilities, would be interesting to see how they cope in summer, but overall great The al-a carte restaurants are so good, would pay hundreds of pounds to eat at restaurants like that in the UK Not stingy with food or drink anywhere Very very good
Stayed in March 2024
Reviewed: February 27, 2024
Waseem
United KingdomBrilliant customer service. They went the extra mile to ensure we were comfortable
Stayed in February 2024
Reviewed: February 23, 2024
Amin
United KingdomAbsolutely nothing. Everything was great.
The hotel was magnificent, with customer service being the best for the money that we have paid was worth more than money really. It is indescribable. Let me start being saying thank you to all staff especially some certain people I have to mention really. I hope that if you go to Rixos hotel, you will enjoy your visit. Ms Nouf was in charge of the guest relations. This Women was outstanding. She was considerate, caring and lovely. Everything I or we needed, she goes out of her day to do it. Please, when you go there, make sure to ask for this lady. She is lovely and deserves nothing but the best. Mr Serdar also in guest relations who also was lovely and caring, he went back forth just to book us in the restaurant that me and my wife loved to go to. He hooked as up and was sorted. His a lovely person. Ms Gumze, who was in charge of the buffet area. She is a lovely, young and really helpful person to my kids and wife needs when it comes to food. Every time we needed something, this person was always there ready for our orders. We were never short of Turkish teas, drinks, utensils and even food. She was marvellous and magnificent. We loved her service. Ms Fatma. This lady was pure sweet and lovely. She was in charge of cleaning our room every day. She understood exactly what me and my family needed and she took care of that. From drinks in the our minibar, to coffees and new bedsheets every day. She was trustworthy because I left phones and wallets and she looked after them. She was a considerable employee. Marvellous in her own right. Please, if I have left some other people, I am really sorry, but rest assured, they know whom they are. For example Mr Mustafa who was in charge of the buffet was really lovely also Mr Tokonolov from the people’s restaurant. He was great.
Stayed in February 2024
Reviewed: February 19, 2024
Muneer
Saudi ArabiaNouf was great
Stayed in February 2024
Reviewed: February 18, 2024
Shankar
United KingdomAlready reviewed one of the family rooms. Adding to that, I would highly recommend this property to everyone. We are looking forward to return to the property very soon.
Stayed in February 2024
Reviewed: February 18, 2024
Shankar
United KingdomOur families had an incredible stay at Rixos Premium Belek! The customer service was truly top-notch, and we want to express our gratitude to Nouf and Serdar, who went above and beyond as our hosts. From the rooms to the cleanliness, the swimming pool, and the delicious food – everything surpassed our expectations. Chef Deepak Singh and Chef Krishna ensured we were served Indian food whenever we craved for it. It was an awesome experience, and we wholeheartedly give Rixos Premium Belek a well-deserved 5-star rating.
Stayed in February 2024
Reviewed: February 11, 2024
Emel
United KingdomNothing
The food and the service is exceptional
Stayed in February 2024
Reviewed: January 22, 2024
Yogarajah
United KingdomRixos was amazing. Had the best time ever. Was very memorable. Would love to thank Nouf and Soumaya for looking after us and helping us throughout our time there. The created such a memorable time for my son’s birthday. The service was impeccable, each moment of the trip the staff took extra care of every detail to make sure we were happy. They did not fail !!!
Stayed in January 2024
Reviewed: January 17, 2024
Imtiaz
United States of AmericaNothing
Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Especially the guest assistant Nouf and Soumaya who are always there to accommodate with anything you need and any problems you have.
Stayed in January 2024
Reviewed: January 17, 2024
Imtiaz
United States of AmericaThe rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I had a wonderful experience at the Rixos Premium Belek. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Especially the guest assistant Nouf and Soumaya who are always there to accommodate with anything you need and any problems you have.
Stayed in January 2024
Reviewed: January 16, 2024
Aimen
Algerianothing
Everything was wonderful! Incredible views, food was very tasty and fresh, nice room and perfect service. The Italian restaurant was by far the best I have ever been to. The Turkish and Asian restaurant were also very tasty. The hotel is well maintained and the staff is very professional. The indoor and outdoor pool, the beach and the spa were well maintained. A special Thanks to NOUF and SOUMEYA for their 24h assistance during our stay. We will definitely come back.
Stayed in January 2024
Reviewed: January 15, 2024
Hussain
Saudi ArabiaFor the five days we stayed in the hotel we couldn't make a dinner reservation. Making reservation was a bit complicated as you need to make the reservation through the website and it has to be done on the same day. Reservation seems to be closed early in the day.
We had a great room with balcony, it had great see and mountain view. A big thanks to Fatima for her excellent house keeping services. The meals me and my family ate at the resort were exceptional, all ingredients and foods were freshly cooked and delicious. I would like to thank Mohamed for his excellent service at the main restaurant. The outdoor seating area and the swimming pool were great for relaxing and enjoying the sunshine. Bonus included that a waiter with roller skates commonly comes out to serve us while we are relaxing on the beach. My son enjoyed the kids activities. He said it was his best vacation ever. Many thanks for Somia and Nouf for sending us the daily hotel events and entertainment activities.
Stayed in January 2024
Reviewed: January 1, 2024
Wen
United KingdomThe ultra all inclusive hotel. There’s even Starbucks coffee and Godiva Cafe in the hotel.
Stayed in December 2023
Reviewed: December 29, 2023
Xinyan
United KingdomNothing with the hotel. Only one thing to complain about is, on 25th Dec, around 12:50pm, we were wandering around, and my son wanted to see what’s inside of the toy shop. One lady who were black glasses who works in the toy shop, she was really harsh to my two years old boy, asked him to stop playing the plane toy on the floor if we were not going to purchase it. But the irony is that my boy was just picked up that toy plane from the floor less than 1 minute. Actually l haven’t experienced this kind of service in anywhere in your hotel, compared with your other staff, I was totally shocked .
Recommend from my friend
Stayed in December 2023
Reviewed: December 23, 2023
Hussain
United Arab EmiratesEveryone and everything was perfect the hospitality of the team 10/10 our holiday assurances are more than wonderful many thanks to miss nouf and miss soumaya we absolutely recommend the hotel to all our family and friends
Stayed in December 2023
Reviewed: December 10, 2023
Faiza
United KingdomEverything from the food to the facilities and daily activities to keep you entertained were of 5* I particularly enjoyed the outdoor heated pool, various spas, delicious Godiva cafe and all restaurants were excellent.
Stayed in December 2023
Reviewed: December 1, 2023
Joël
NetherlandsWe did find that some waiters stared at guests excessively, watching them eat, which we found bothersome. Also, not all waiters were friendly; some seemed a bit grumpy. Grumpy waiters were relatively common. We also visited The Land of Legends. In the amusement park, many attractions were closed despite the website indicating they were open. This was a disappointment.
We enjoyed our vacation. The cleaning staff was very friendly, and, above all, our room was impeccably cleaned. No complaints whatsoever. During our stay, we dined at the à la carte restaurants Aksam and Piazzetta. The service was friendly, and the food quality was good. I must emphasize that the food quality and service at Piazzetta were excellent, standing out above the rest. A suggestion: in Aksam, we had a waiter with limited English, making communication challenging. The buffet restaurant offered a sufficient variety of food, and the quality was good. It was noticeable that as the hotel became quieter, the buffet was adjusted accordingly. Some dishes ran out at times, but they were replenished reasonably quickly. We did find that some waiters stared at guests excessively, watching them eat, which we found bothersome. Also, not all waiters were friendly; some seemed a bit grumpy. Grumpy waiters were relatively common. The bars had a wide range of drinks available. The staff was very friendly and provided excellent service. The hotel facilities were good, including a well-equipped and spacious gym—a rarity in hotels. We also enjoyed the spa. Finally, I want to highlight the service via Whatsapp. Questions were answered literally within 1 minute, which was fantastic! This, for us, is a significant plus point. We also visited The Land of Legends. In the amusement park, many attractions were closed despite the website indicating they were open. This was a disappointment. The shopping center had a diverse range of stores, catering to everyone's tastes. The shuttle bus between the hotel and The Land of Legends was well organized. Thanks for the service Elena and Tohid 🙏
Stayed in November 2023
Reviewed: November 30, 2023
Ahmad
KuwaitEverything was perfect
Luxurious very clean the food was amazing, tow of the staff can talk Arabic which was very helpful
Stayed in November 2023
Reviewed: November 26, 2023
Qasim
United KingdomThe property was lovely and the staff were amazing they helped us with everything. We’ll definitely be back.
Stayed in November 2023
Reviewed: November 24, 2023
Gordhania
United KingdomThe resort is immaculately maintained and the staff are all well presented and kind. There are many people who deserve accolades including nouf and soumaya who looked after us during our stay via whatsapp and in person. Food 10/10 and drinks are all 10/10 no house liquor here its all top drawer booze.
Stayed in November 2023
Reviewed: November 24, 2023
Abbas
United KingdomWe didn't like leaving. This was a good holiday and overall we enjoyed the stay. Also, be prepared to pay a premium for taxis since there is no uber availability. This doesn't say anything about the resort though, the staff there and the resort is excellent.
The different meal options at the Turquoise Restaurant, and additionally all the food options at the À la carte restaurants were refreshing. We loved the Godiva Café. We also enjoyed the games room, especially the basketball machine. There were SO many different amenities and we never got bored once staying here. The staff and service were all very friendly and welcoming. Special shoutout to Nouf and Soumaya. They were very helpful, even provided us with converter plugs. The staff in the restaurants are welcoming and courteous. The beach was also excellent, the service and amenities there are welcoming for children and adults, there is a lot of spaces for a lot of people and it was never too busy while we were there.
Stayed in November 2023
Reviewed: November 9, 2023
Shaza
Saudi ArabiaNothing
Care, luxury, clean, facilities
Stayed in November 2023
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