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  5. Reviews of Crowne Plaza Istanbul - Old City, an IHG Hotel

Reviews of Crowne Plaza Istanbul - Old City, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Balabanaga Mah. Fethi Bey Cad. No:2, Laleli, Fatih , Fatih, 34134 Istanbul, Turkey

#1574 of 2,221 hotels in Istanbul

Guests' Choice

Review Score

Based on 1924 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.0

  • Location

    8.6

  • Facilities

    7.6

  • Staff

    8.1

  • Value for money

    7.5

  • Free WiFi

    7.2

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Showing 1 - 25

  • Reviewed: March 28, 2024

    9.0
    Charming hotel in the old city, comfortable and friendly.
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Unfortunately the spa and pool was closed, however the hotel gave us a room upgrade for one room (we were a party of four and had two stand doubles ) because we had chosen this specific hotel for the facilities and the style. The new room was much more spacious than the standard doubles, it had a king size bed and included a bath. It was equally as comfortable. The only downside was that it overlooked the side of the hotel where the trams run late and early in the morning, the street below is very busy as it is a main high Street. If you like a quiet location ask for a room away from this side of the building. For us it wasn't a problem as we were out a lot and the trams reduced in frequency after 10pm, they do begin again early. The windows seemed to be thin despite being double glazed and at first we thought the windows were open it was very loud while the street was busy and the shops were open. The spa did reopen on our last day and I can confirm it is lovely, we enjoyed a traditional hammam and steam room, sauna and massage. The pool and jacuzzi was still closed but it looked great.

    The crown plaza is a fascinating building with traditional style so you feel like a hotel away rather than a hotel with interior decor that is the same style as anywhere. We wanted to feel like we were on holiday in Istanbul not in a hotel that could have been back home in England, That is something we didn't want especially as my husband travels a lot with work. The crown plaza has a stunning interior style and you are immersed into an Ottoman empire with modern elegance. The lobby has shops selling clothes, souvenirs, and hairdressers, there is security at the entrance to prevent unsolicited Street sellers coming inside, which is great. Upon arrival we were greeted by a member of staff who took our luggage and brought it to the rooms check in was thorough and we received plenty of information we would need for our stay, it was late and the staff were very helpful. The bedrooms were extremely comfortable and it was hard to get up early for our excursion, because the bed was so nice. We took two standard doubles, one located on the front of the building which looked out above the front door, the street is a quiet street so it was fine and one at the rear with no views other than the rooftop it was lovely and quiet. The concierge organised a trip up the mountain for us and it was fantastic, we had our own driver all day and saw many sights, including the cable cars up to the top of the mountain/ski resort. The trip was well worth the money for four people, we went to the silks factory and Turkish delight shop, a small village bazaar and on the ferry too, our driver was very patient and kind, nothing was too much trouble. We didn't eat an evening meal in the restaurant but saw many people doing so and it looked good, the breakfast was plentiful with lots of choices.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    6.0
    Renovations meant facilities were not avail but a room upgrade was nice.
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 6 nights

    The smell of the hotel.it was very overpowering.the air fresheners used was also overpowering. It smells very gross.

    Location

    Stayed in March 2024

  • Reviewed: March 23, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No Airport drop off or pick up

    Location

    Stayed in March 2024

  • Reviewed: March 18, 2024

    9.0
    Excellent
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 9 nights
    • Submitted from a mobile device

    Good location and Nice Staff

    Stayed in March 2024

  • Reviewed: March 15, 2024

    9.0
    Wonderful hotel and staff who helped make our stay an enjoyable experience
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No complaints on stay

    Location was excellent for visiting main tourist site

    Stayed in March 2024

  • Reviewed: March 14, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 6 nights

    The room could be more clean, the bath accessories are old and does not work properly. The room sound insulation is not good and you can hear everything that happens outside (especially several mosques around)

    The room was good, the staff was very friendly and helpful, and the spa was great. The location is good, not far from the tram line T1 and it is easy to get to the center and main attractions.

    Stayed in March 2024

  • Reviewed: March 12, 2024

    7.0
    Good hotel but in need of a makeover!
    • Leisure trip
    • Travelers with friends
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    We booked a room with breakfast on booking.com however upon arrival we were told that our stay didn’t include breakfast which was a big disappointment, furthermore they asked us for €15 each per day which we thought was not on. Despite the hotel being posh ad on the higher end, the decor and furniture is in a great need for renewal and a make over.

    The location was great, the hotel room was big, the beds nice and comfy.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Great location. Good property. Comfortable and quiet room.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    8.0
    Good motel with good facilities in a great part of town
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 4 nights
    • Submitted from a mobile device

    My shower leaked water onto my carpet in the main room, which wasn’t major though it smelt a little, but I just opened the windows while I was out to clear it. A shop owner in the foyer of the motel all but trapped me in his shop trying to force me to buy things then tried to take me out for a ‘2 minute walk’ to his shop which I ended up having to forcefully say no to

    Location was excellent, I walked everywhere I went. The motel has a great spa and wellness centre on the lower level also. Very friendly housekeeping staff

    Stayed in March 2024

  • Reviewed: March 9, 2024

    8.0
    Great stay!
    • Business trip
    • Couple
    • Deluxe Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Could do with some modernisation. The room has permanent smell of smoke, could do with some chemical cleaning.

    Great Location to explore the city, easy access to transport. Staff is helpful and polite.

    Stayed in March 2024

  • Reviewed: March 9, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The only problem I felt was that the little bar/restaurant area that they had was overpriced with limited food options. The food was very average and at nearly £10 a pint it made the prices in London seem cheap! They do however have a happy hour 5-7 which was a small consolation.

    Overall a good stay here and very much worth the price I paid. The hotel is very well presented, albeit initially hard to find, tucked away down the side of a street. The staff upon arrival were very friendly and efficient at checking me in and the friendliness and efficieny was something that was consistent through out my stay. My room was clean and stocked with ample bathroom amenities. The hotel is situated perfectly for sight seeing, the main sights are only a 20/25 minute walk away and the grand Bazaar is roughly 10 minutes away. My only gripe about the area is there aren't really any restaurants or bars in the area so in the evening it can be a little tough to find somewhere to eat if you don't fancy heading into taksim or eating a kebab from one of the vendors across the road.

    Stayed in March 2024

  • Reviewed: March 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location was beautiful

    Stayed in March 2024

  • Reviewed: March 4, 2024

    8.0
    Very Good
    • Travelers with friends
    • Standard Room
    • Stayed 11 nights
    • Submitted from a mobile device

    Rooms to small windows are to short no fridge

    Close to every thing we needed

    Stayed in March 2024

  • Reviewed: March 3, 2024

    8.0
    Overall very happy and close to all main attractions
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 4 nights

    They had 2 pin chargers. i requested 3 pin and had to make 3 calls to get this.

    Overall, I was very happy with my stay. The hotel was clean and the staff were very friendly.

    Stayed in March 2024

  • Reviewed: February 27, 2024

    8.0
    Comfortable property
    • Business trip
    • Group
    • Standard Room
    • Stayed 3 nights

    generally ok

    clean and comfortable rooms, close to most touristic areas

    Stayed in January 2024

  • Reviewed: February 26, 2024

    8.0
    nice stay with sound sleep
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights

    the water force in the shower head was very slow

    the location was great

    Stayed in February 2024

  • Reviewed: February 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 4 nights

    The bf spread could have been little more better, i am not saying its bad but they could have added few more items. There were no proper accessories in bathroom like detal kit was missing etc.. nothing really to complain about !!!

    we got upgraded to club room on arrival. during check in they found that my kids ( 5yr and infant) were with us so they arranged a cot and crib for us. we arrived at 10am and even though standard check in time is 2pm they made my room ready at 11am. The hotel, its location, facilities, courtesy of every single employee, their commitment to helping guests, the way they greeted us every single time made us feel special. i will definitely stay here next time and i will definitely recommend this hotel to others. Tram was literally 2mins from property, bus and metro stations were 10mins walk. you can even walk to grand bazaar form here. all necessary things were available at immediate vicinity, i guess that's big benefit of this location.

    Stayed in February 2024

  • Reviewed: February 25, 2024

    9.0
    Good Hotel, Helpful Staff
    • Leisure trip
    • Couple
    • Club King Room with Club Lounge Access
    • Stayed 4 nights
    • Submitted from a mobile device

    Room facing the road can be noisy.

    The staff! Friendly and very helpful. Special shout out to Nassim at the concierge desk who went above and beyond to help us with tips and suggestions. Hotel room was spacious and comfortable. Breakfast was good. Metro was a quick walk away and the tram stop was just outside the hotel.

    Stayed in January 2024

  • Reviewed: February 19, 2024

    6.0
    It is not 5 star hotel; bur overall an average stay
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Reception SPA Paid usage if emptying the fridge

    Location Cleaning Guest services

    Stayed in February 2024

  • Reviewed: February 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Spa expensive

    Location

    Stayed in February 2024

  • Reviewed: February 13, 2024

    9.0
    Wonderful
    • Family with young children
    • Standard Room
    • Stayed 7 nights
    • Submitted from a mobile device

    All good

    Localisation was great,in middle of everything

    Stayed in February 2024

  • Reviewed: February 13, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Facilities i didn't like it. For 5 stars hotel i expected more

    I like the location close to everything.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    6.0
    It was nice I like Istanbul
    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    King bed is not a king bed as it is too small

    Location

    Stayed in December 2023

  • Reviewed: February 11, 2024

    8.0
    Great
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Smoking room

    Location Room

    Stayed in February 2024

Showing 1 - 25

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