Reviews of Gran Melia Arusha This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Simeon Road Gran Melia Hotel, Arusha, Tanzania
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Loading...
Reviewed: August 29, 2025 · Stayed in August 2025
Verified reviewReviewed: August 28, 2025 · Stayed in August 2025
Verified reviewReviewed: August 28, 2025 · Stayed in July 2025
Verified reviewReviewed: August 23, 2025 · Stayed in July 2025
Verified reviewReviewed: August 16, 2025 · Stayed in June 2025
Verified reviewReviewed: August 14, 2025 · Stayed in July 2025
Verified reviewThis is a lovely property. We enjoyed our 3 Nights that we stayed there. A couple of things to remember: 1) We chose Meru View and we liked it. I wish we were staying on higher floor. That said, the room was spacious, well equipped and staff was fantastically helpful. 2) We signed up for Half-board. That entitles one to breakfast and dinner in the Buffet restaurant only. If you even wanted to try other restaurants, that would be out of pocket. That said, the Buffet served good food and each day had a different cuisine theme, so it didn't get as repetitive. If we were to visit Arusha, we would definitely consider staying here again
Dear Valued Guest, Warm greetings from Gran Meliá Arusha. Thank you for sharing such thoughtful feedback about your recent 3-night stay with us. We’re delighted to know you enjoyed your spacious Meru View room, the comfort of our facilities, and the warm hospitality of our team. We also appreciate your comments regarding the Half-board arrangement and the themed buffet dinners. Your insights are valuable, and we are glad the variety of cuisines kept each evening enjoyable. It’s wonderful to hear that you would consider staying with us again when visiting Arusha. We look forward to welcoming you back for another memorable experience, perhaps on a higher floor next time to make the most of the view. Warm regards, Guest Experience Team Gran Meliá Arusha
Dear Valued Guest, Warm greetings from Gran Meliá Arusha. Thank you for sharing such thoughtful feedback about your recent 3-night stay with us. We’re delighted to know you enjoyed your spacious Meru View room, the comfort of our facilities… Show more
Reviewed: August 4, 2025 · Stayed in May 2025
Verified reviewReviewed: July 28, 2025 · Stayed in July 2025
Verified reviewReviewed: July 28, 2025 · Stayed in July 2025
Verified reviewReviewed: July 25, 2025 · Stayed in July 2025
Verified reviewReviewed: July 25, 2025 · Stayed in July 2025
Verified reviewReviewed: July 1, 2025 · Stayed in June 2025
Verified reviewReviewed: June 28, 2025 · Stayed in June 2025
Verified reviewReviewed: June 22, 2025 · Stayed in June 2025
Verified reviewReviewed: June 21, 2025 · Stayed in June 2025
Verified reviewReviewed: June 21, 2025 · Stayed in June 2025
Verified reviewReviewed: June 17, 2025 · Stayed in June 2025
Verified reviewBeautifully maintained property with great facilities
Nothing!
Dear Elaine, Warm greetings from Gran Meliá Arusha. Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our beautifully maintained property and facilities. It’s rewarding to know we met your expectations with no areas of concern. We look forward to welcoming you back for another exceptional stay soon. Warm regards, Guest Experience Team Gran Meliá Arusha
Dear Elaine, Warm greetings from Gran Meliá Arusha. Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our beautifully maintained property and facilities. It’s rewarding to know we met your expectations with no… Show more
Reviewed: June 15, 2025 · Stayed in June 2025
Verified reviewReviewed: June 12, 2025 · Stayed in April 2025
Verified reviewReviewed: June 12, 2025 · Stayed in June 2025
Verified reviewEverything
Nothing
Dear Sultan, Warm greetings from Gran Melia Arusha. Thank you so much for your kind words! We’re truly delighted to know that everything about your experience was positive and that nothing fell short of your expectations. Your feedback is both encouraging and inspiring for our entire team. We look forward to welcoming you back to Gran Meliá Arusha. Warm regards, Guest Experience Team.
Dear Sultan, Warm greetings from Gran Melia Arusha. Thank you so much for your kind words! We’re truly delighted to know that everything about your experience was positive and that nothing fell short of your expectations. Your feedback is… Show more
Reviewed: June 12, 2025 · Stayed in May 2025
Verified reviewFrom the hotel lobby till the magnificent gardens and the superb gym, everything is gorgeous and so well curated the Gran Melia! We also enjoyed a drink by the pool bar, and buffet dinner which was good. We were also happy to walk around the lush gardens and discover the workshops at the end, were people with disability are crafting pieces of furniture, glasses, etc. We will have to come back to enjoy the pool with a warmer weather; it looks splendid.
The rooftop was privatized exceptionally - which happens in hotels of course - sadly for us it meant we didn't get to enjoy the view from there
Dear Wanderlust-me, Greetings from Gran Melia Arusha. Thank you very much for sharing such a heartfelt and detailed review of your recent stay with us at Gran Meliá Arusha. We are truly delighted that you enjoyed everything from the elegance of our lobby and gardens to the relaxing ambiance by the pool bar and the well equipped gym. It’s wonderful to hear that you had the chance to explore our lush grounds and connect with the inspiring workshops a project we are deeply proud of. We do regret that the rooftop was exceptionally privatized during your visit, and we understand how disappointing it must have been not to experience the view from there. We hope to have the opportunity to welcome you back soon perhaps with warmer weather so you can fully enjoy the pool and all that the rooftop has to offer. Warmest regards, Guest Experience Team.
Dear Wanderlust-me, Greetings from Gran Melia Arusha. Thank you very much for sharing such a heartfelt and detailed review of your recent stay with us at Gran Meliá Arusha. We are truly delighted that you enjoyed everything from the eleg… Show more
Reviewed: June 6, 2025 · Stayed in June 2025
Verified reviewThe property has beautiful gardens, organic farm which grows coffee , avocado and vegetables. They have their own bee hives and poultry farm. The landscape, water stream and swimming pool with Mt Meru in the backdrop are impressive. The staff is very efficient and courteous.
Dear Vikram, Sunny greetings from Gran Meliá Arusha Thank you for taking the time to share your thoughtful feedback. We are truly delighted to know you appreciated the natural beauty of our property, from the organic gardens and coffee plantations to our sustainable farming initiatives. It is wonderful to hear that the tranquil landscape, complete with the water stream, lush gardens, and views of Mount Meru, left a lasting impression. Your kind words about our dedicated and courteous team mean a great deal to us. We hope to welcome you back soon for another memorable experience immersed in nature, comfort, and warm hospitality. Warm regards, Guest Experience Team Gran Meliá Arusha
Dear Vikram, Sunny greetings from Gran Meliá Arusha Thank you for taking the time to share your thoughtful feedback. We are truly delighted to know you appreciated the natural beauty of our property, from the organic gardens and coffee pl… Show more
Reviewed: May 11, 2025 · Stayed in May 2025
Verified reviewThe views of the coffee garden and Mt Meru are breathtakingly beautiful. Worth booking a mountain view room for. Beds are clean and comfortable however the attention to detail while cleaning the room and replacing essentials was lacking. Staff are courteous and food is delicious. On the whole I would recommend it and return.
The payment options are limited. They only take USD or TSh. The carpets in the common areas were a bit grubby, as were the sofas at the lobby. This doesn't give a good first impression
Dear Sheila, Warm greetings from Gran Meliá Arusha. Thank you for sharing your thoughtful and detailed feedback. We’re delighted to hear that you enjoyed the breathtaking views of Mount Meru and the coffee gardens, as well as the comfort of our beds, the delicious cuisine, and the warm hospitality from our team. We also sincerely appreciate your comments regarding areas for improvement. Please accept our apologies for the inconsistencies you experienced with room upkeep and the condition of some public area furnishings. Your feedback is invaluable and has been shared with the relevant departments to ensure we continue to enhance our standards. Additionally, we understand the importance of flexible payment options and are actively exploring ways to improve in this area. We’re grateful for your recommendation and are pleased to know you would consider returning. We look forward to welcoming you back and delivering an even better experience. Warm regards, Guest Experience Team.
Dear Sheila, Warm greetings from Gran Meliá Arusha. Thank you for sharing your thoughtful and detailed feedback. We’re delighted to hear that you enjoyed the breathtaking views of Mount Meru and the coffee gardens, as well as the comfort … Show more
Reviewed: May 4, 2025 · Stayed in April 2025
Verified reviewReviewed: April 26, 2025 · Stayed in April 2025
Verified review