Restaurants poor, no alcohol

The staff was incredible, problems with wifi but worked with me till we figured it out. Had to get VPN. Restaurant pretty well non existent but the did have free breakfast each morning

Stayed in February 2025

Cleanliness in the rooms.

Location to Victoria mall and airport

Stayed in October 2024

The bathrooms were leaking and with low water pressure and heater not working efectively.

Breakfast lacked variety and same food stuff throughout

Stayed in July 2024

Was what I was looking for for1 night.

If you want to stay near to the airport for some nights it´s fine! - And the price is more or less fair. The hotel is not the newest one and so the room is simple. The provide taxi shuttle to airport approx. 10 min. 10 USD/35.000 UGS. And there is direct outside the hotel an beach club, with paid food and drinks, and direct access to lake Victoria. As hotel guest you have free access. Extremly friendly staff. - As well I go a late check out (with 3 hours extension) without any additional payment! My decision to stay here for one night, was because late flight and late check out. I want to to get fresh to the airport and in-time. - Depending on the traffic situation from Kampala to Entebbe time can be critical, often in the afternoon/evening you can easily get into a traffic jam of 1 or even 2 hours!

Stayed in June 2024

The bed was not hard enough as requested for health reasons. Unreliable wifi connectivity Noises created throughout the night by persons installing canopies for events on the premises was a nuisance.

Very spacious room. staff very friendly The taxi cab drivers requested are friendly

Stayed in December 2023

Loud music from beach area up until 10pm Meal preparation took a long time but was lovely when arrived.

Location near the airport and beach of Lake Victoria - adjacent beach area. Nicely presented rooms

Stayed in November 2023

There was no fan or air conditioner in my room so my room was warm at times.

The staff was very helpful. I appreciate all there help.

Stayed in October 2023

Because it was low season the restaurant was not functioning. My suggestion was to just eat out but the staff insisted that we had dinner at their place. Eventually it took over 2 hours while they kept saying that the food was almost there. It would’ve been better to just go somewhere else. The hotel is very central so there are plenty of other options to go for dinner.

spacious rooms and very comfortable mattresses.

Stayed in April 2023

There was no dstv compact plus package. The bed was very squeaky

Stayed in April 2023

Lack of air conditioning. Shower room tiles not fitted we'll, water accumulates on the flow while shower and takes a whole to seep. Lack of mesh at the balcony when open, lake flies invade the room. The platform reading is poor, since the chair is lower than the table platform makes on uncomfortable while working on laptop

Spacious room considering the price. Good location close to the airport, thus waking up at pleasure. Caring and hospital staff

Stayed in February 2023

My morning shower did not have any hot water. That was my only gripe.

The breakfast was a great selection of traditional and western cuisine. The chef provided eggs on demand in any style you could wish for. The service was prompt and the staff were inviting and responsive to any requests. Overall excellent! My chalet was comfortable and well set up with a fridge, A/C and an outdoor table and chairs set on my veranda. The reception staff were friendly and professional in handling our booking and our check-in. I have satyed in this hotel three times previously and I can highly recommend them. Being right on the water's edge is also a plus.

Stayed in April 2025

There was a teen age girl in the lobby area of the hotel, very, very loud and inconsiderate. When staff asked her to be polite to guests present (which they did very politely), she responded with, "I don't care about them, this is my aunty's Hotel." The desk worker apologized to us, but it was apparent there wasn't much more he could do. We took our conversation elsewhere than in the sitting lobby area. Other than that, there are no issues. Even if it is a family member, it doesn't make good for them not to care about the guest at a facility. She was not directly rude to anyone though. I will stay again my next visit.

As was my last stay at hotel, staff was amazing. Rooms are as comfortable as they can be for the country in there. Very accommodating to give what's asked of.

Stayed in April 2025

Shower was not working, bedside lamp broken, large gaping hole on the side of the bath- tub. Couldn’t even get a bottle of drinking water. Generally not attentive like before.

My room was extremely disappointing from the start.

Stayed in December 2024

Whilst this hotel is close to the airport and ideal for travellers, this hotel is not fit for purpose. We had pre-booked 2 double rooms 1 week in advance for a 1 night stay prior to our flight. We arrived on the day only to find that the rooms 'prepared' for us were diabolical! 1 room didn't have any basic facilities (no kettle, cup, glass, drinking water, etc); the other room was dirty with a bad smell, it even had cockroaches - giant ones with wings. One of them flew from the floor to the mosquito net right in front of us, we run out of the room. The only member of staff available on site on the day didn't seem to know what to do in terms of finding us alternative rooms. He managed to find us another room that was available, but it too had issues: the main door to the room could not lock and required a key to lock; the bathroom door handle was broken and hanging off the door (see picture); the balcony slide doors couldn't lock and had no key. In addition to the above issues, we were then told that the restaurant was temporarily closed as the chef was offsite, we had to wait for him to arrive before we could order anything. When we eventually ordered, we couldn't pay in dollars as advised on booking.com as the restaurant on site apparently doesn't accept dollars. Also note that this hotel doesn't have or serl any alcohol on site. Even for soft drinks, they only have water. If you use this hotel, bring your own drinks! Very poor customer service!

The location is very close to Entebbe International Airport which is good for travellers.

Stayed in January 2025

The staff was not organised. We were moved from one room to another, internet connection took forever.

Nothing

Stayed in January 2025

After long trip it was conftable stay in this hotel. Friendly staff, everything was ok. Easy to find. Big rooms, moscito net. The beach is close.

Stayed in January 2025

I would have to be petty and dig deep to find things to complain about, which I will not do.

The rooms were nice. Had hot water for showering. small amenities in rooms like hot water heater for tea (tea bags & sugar provided), water bottles in room, and TV with satellite. If you are from the USA or Europe looking for that 5 star Hotel, keep in mind that you are in Uganda and for what they can offer this is well worth the money. Don't come here complaining they don't provide the spoiling things you are used to. It is not fair or right to do so. The night staff was exceptional and very helpful. Accommodated the best that they could. You have Coco Beach right next door that you get access to with staying at the hotel as well.

Stayed in November 2024

Service at the restaurant was poor. Electricity was unstable. Also their was no good wifi.

Close to airport

Stayed in July 2024

Nothing

Very clean and close to water and airport

Stayed in May 2024

Breakfast had limited options. Restaurant has limited options. No local dishes. No entertainment within the property. Wifi in the conference block completely not working

The staff were friendly especially Penelope and Sharma. Great location with beach access. Booked a family room but was upgraded and given two rooms due to some faults in the original room. Nice playground for the children.

Stayed in April 2023

Nothing

Spacious rooms and cleanliness

Stayed in March 2023

I booked a single executive room with aircon. The first room I was put in did not even have a fan (this is the hot season) on complaining I was given a room with a fan only and it was upstairs not on ground level as advertised. The mattress was so thin it was like lying on a plank of wood. There were no towels in the room and reception did not answer the phone. When I checked out I was still charged the full price of the executive single even though I had a much cheaper room.

The hotel is close to the airport and on a previous occasion we had a good stay.

Stayed in January 2023

No bar at this hotel to serve alcohol (for religious reasons, apparently) and even their choice of soft drinks was abysmal! Bring your own alcohol/drinks and save yourselves the shock and disappointment! There was a room with a squeaky front door each time it was opened. Finally, it beggers belief that the bathrooms in this hotel are wet-floors! This is a huge hazard to the guests and if anyone was to slip and fall on the wet floor, it would not be financially viable for the hotel with the lawsuits that would follow. This should be changed and have shower cubicles. Ensure to have your mosquito repellant and/or antimalarials at the ready if planning to stay at this hotel; since it is very close to Lake Victoria, there are lots of mosquitoes at this hotel. Otherwise, it is only a 2min drive to the airport from this hotel, especially if you have an early flight. Traffic in Uganda is horrendous!

The location is perfect for connecting to the airport.

Stayed in November 2022

The beach of the hotel was not accessible.

Big and clean room, close to the airport. Friendly and helpful staff.

Stayed in October 2022