1414 Avenue of the Americas, New York, NY 10019, United States of America
#124 of 409 hotels in New York
Guests' ChoiceBased on 415 hotel reviews
8.4Cleanliness
8.8
Comfort
9.0
Location
9.5
Facilities
8.6
Staff
8.8
Value for money
7.5
Free WiFi
9.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 31, 2024
Philippe
United States of AmericaA/C was a little bit noisy. The fitness center was small
The sustainability concept. Very nice deco
Stayed in March 2024
Reviewed: March 24, 2024
Alexandra
United States of AmericaGreat location. Excellent restaurant in the lobby
Stayed in January 2024
Reviewed: January 29, 2024
Elizabeth
United States of AmericaRoom service stopped at 10pm and was slow.
Good energy in the lobby and room size were both a pleasant surprise.
Stayed in January 2024
Reviewed: January 12, 2024
Thomas
United KingdomView was great, cleanliness was great, modern facilities
Stayed in January 2024
Reviewed: January 4, 2024
Alain
Switzerlandn/a
New York city feeling
Stayed in December 2023
Reviewed: December 29, 2023
Ralph
United KingdomNot a great view from our room, just a brick wall and construction going on outside out window.
Good location, close to everything and very easy links to the subway/tube. Staff were very helpful and kind with everything I needed during my stay. Clean room and comfortable bed, not in a noisy location either.
Stayed in December 2023
Reviewed: December 25, 2023
Joel
United States of AmericaRestaurant was delicious but cold and noisy music. Pricey rooms.
Location is super to shopping and restaurants. Green outlook of hotel is supportive of enforcement. Staff was all helpful.
Stayed in December 2023
Reviewed: November 19, 2023
Schane
South AfricaNo complimentary bottled water in room. Stated that all water was purified, but tap water was murky/milky/discolored ... so felt uncomfortable drinking that.
Suite was lovely, fresh clean linen, everything in order. Exceptionally friendly and efficient porters ... welcoming at arrival and friendly assistance when departing.
Stayed in October 2023
Reviewed: October 14, 2023
Mary
United States of AmericaFull length closet
I loved the property. The ambiance was very peaceful after walking in from a crazy day in the city. I loved the room set up except for the closet. I would like a full length closet.
Stayed in October 2023
Reviewed: September 7, 2023
Emiliano
ItalyGym
Area. atmosphere, breakfast
Stayed in September 2023
Reviewed: September 5, 2023
Sharnie
United Arab EmiratesWhen we arrived we an taken to our room on the 4th floor which was a queen room and inwards facing room. Little did we know this meant the generator for the hotel was directly outside our window and it was extremely loud! If you're a heavy sleeper this may not be a problem but if you're a light sleeper like me it was horrendous. And given that we where spending $4000 and staying for the week it was something we weren't prepared to settle for. It sounded like the window was wide open. We informed Maria on reception and she was super accommodating and showed us another room although the room interior wasn't to our preference. So she said she would make a note for us to switch rooms the following day, which we did (at an extra total cost of $95pn) We switched to a more spacious room on the 12th floor -window facing 58th Street. Now although this was a fantastic room the downfall was that the wifi didn't work properly nor the aircon, so it was a struggle casting from the laptop to the tv or trying to work and of a night it would get really hot because the aircon system would say it was on but it wasn't. You knew it was on because you could hear it however during the night it would be silent and hot.
A fantastic location, a property focused on sustainability. The interior decor was on point and the staff where incredible and very accommodating with a partciualt Shoutout to Maria, she was wonderful. Our trip was in celebration of our enegament so the team left us a bottle of prosecco and personalised handwritten note as a congratulations! A lovely touch.
Stayed in September 2023
Reviewed: August 30, 2023
Lisa
United KingdomToilet facilities in the restaurant. Not as well kept as could be.
The style of the hotel and its location.
Stayed in August 2023
Reviewed: August 27, 2023
John
United States of AmericaI was so pleasantly surprised by this hotel! The staff was wonderfully attentive and thoughtful, the rooms were clean and efficient, and the bed was so comfortable (I spelt great)! Great location, too! Very comfortable, great shower, especially coming in after a late fun night. Very relaxing and private.
Stayed in August 2023
Reviewed: August 10, 2023
Michelle
United States of AmericaPaper coffee cups in the room
Stayed in August 2023
Reviewed: July 16, 2023
Reginald
South AfricaRoom service
Friendly staff, good food and central location
Stayed in July 2023
Reviewed: July 15, 2023
Nial
AustraliaRoom was a little small. No view.
Incredible location. Attentive staff.
Stayed in July 2023
Reviewed: July 11, 2023
Robin
United KingdomRoom was tiny and had a flashing smoke alarm right above the bed. Also noise from above room dragging their chair on the wooden floors.
The location was superb, restaurant was great and the decor cool.
Stayed in April 2023
Reviewed: June 30, 2023
Hadeel
United Arab EmiratesOne of the employees was not nice I think Her name ( Time )
Everything
Stayed in May 2023
Reviewed: June 27, 2023
Irena
North MacedoniaThe room was looking into a wall and because of the external airconditioning units we could not open the window
The location was great
Stayed in June 2023
Reviewed: June 26, 2023
Anne
FinlandStaff could be a little bit more efficient and focused, reception staff was good, waiters seemed a bit uninterested/unenthusiastic
Location and ambiance perfect
Stayed in June 2023
Reviewed: June 20, 2023
Claudia
Hong Kongthe lighting can be a bit lighter the Eco laundry bag break easily. it cannot even hold and laundry inside the bag because it is very fragile
we didn’t have any breakfast in the outlet
Stayed in June 2023
Reviewed: June 15, 2023
Yousef
Saudi Arabiaroom sizes, thin walls
the greenery
Stayed in June 2023
Reviewed: June 8, 2023
Daniel
United States of Americaair condition turned off on purpose at night. some broken shades
Very nice hotel. Green oriented
Stayed in June 2023
Reviewed: June 4, 2023
Bruna
Brazilservices could be more organized. I had difficulties twice with staff and information flow;
location and gym;
Stayed in May 2023
Ramsau, Germany
Arad, Romania
Playa del Carmen, Mexico
Rio de Janeiro, Brazil
Rome, Italy
Galbarra, Spain
Blandford Forum, UK
Santa Juliana, Philippines
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content