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  5. Reviews of SureStay Hotel by Best Western San Diego Pacific Beach

Reviews of SureStay Hotel by Best Western San Diego Pacific Beach This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4545 Mission Bay Dr , Pacific Beach, San Diego, 92109-4920, United States of America

#190 of 241 hotels in San Diego

Guests' Choice

Review Score

Based on 815 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.5

  • Location

    7.8

  • Facilities

    7.4

  • Staff

    8.0

  • Value for money

    7.3

  • Free WiFi

    7.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 2, 2024

    8.0
    Suited us for one night as well positioned when arriving on freeway
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not enough tables & chairs in breakfast room

    Good value budget accommodation , clean comfy bed., good bathroom. Breakfast included, basic but nice

    Stayed in April 2024

  • Reviewed: April 2, 2024

    6.0
    Great restaurants around the hotel
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    Room size was very small, know you cannot do much about that

    Stayed in March 2024

  • Reviewed: March 25, 2024

    7.0
    It was comfortable for price
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    There were system issues between booking.com and hotel and i think it would have been resolved if they communicated with each other instead of involving me with an issue that was not my problem.

    Breakfast was good

    Stayed in March 2024

  • Reviewed: March 21, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The mini fridge was iced over complained but they didn’t have anyone to come in and switch it out while I was in the room and did t want someone when we weren’t in the room

    Close to mission beach and freeway

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    If you know the area you know this location is not really central PB so a car is ideal as is most of San Diego

    Very clean room with necessities provided. Parking was fine. Breakfast included is always nice.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    8.0
    Room was very clean!
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room smelled like mildew and was much smaller than described. No Hot Tub was the saddest.

    The staff was great. Very friendly and accommodating. The room was very clean!!!

    Stayed in March 2024

  • Reviewed: March 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Pet-friendly
    • Stayed 3 nights
    • Submitted from a mobile device

    Small

    Upgrade

    Stayed in February 2024

  • Reviewed: February 21, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Pool was cold

    Stayed in February 2024

  • Reviewed: February 20, 2024

    7.0
    Nice area and very nice staff would book again
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Hall ways smelled a little

    Breakfast and was spacious

    Stayed in January 2024

  • Reviewed: January 23, 2024

    8.0
    Good location, clean rooms, good breakfast.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights

    The room could be a little bigger. The bathtub also. The TV system is a bit complicated, we had to change the remote controls twice, and called the staff for assistance. Also, on the Booking.com the check out/check in time is different from what it actually was. The Booking says, that Room service is every other day - in fact, if you do not ask the front desk for the room service, it won't be provided, no matter how many days you stayed.

    Breakfast is from 6am to 10 am, and includes hot waffles, hot crumbled eggs, hot potatoes, cereal, milk, juice, cofee/tea, jam. yogurt, butter, bagels, cream cheese. Wonderful! That exceeded my expectations. The room is clean. There is a large size TV. There is a bathtub in the bathroom. Coffee machine in the room, microwave and a small fridge.

    Stayed in January 2024

  • Reviewed: January 21, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 5 nights

    Hotel was crowded

    Double bed room as expected

    Stayed in November 2023

  • Reviewed: January 21, 2024

    6.0
    It was just ok.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Roaches in the room. Dirty, after telling front desk the response was “oh ok”. Pictures of our place appeared that it was VERY close to beach, not true! I forgot to take pictures, I just won’t ever stay there again.

    Bed was comfortable Breakfast was adequate

    Stayed in January 2024

  • Reviewed: January 16, 2024

    6.0
    A fair price for an overnight stop, near airport.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Fridge in room was noisy, so pulled out plug. Bathroom just about clean.

    Good value for money - a Best Western motel. Decent breakfast.

    Stayed in January 2024

  • Reviewed: December 30, 2023

    7.0
    Nuh
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty Bedsheets

    Staff

    Stayed in December 2023

  • Reviewed: December 16, 2023

    8.0
    This is a nice hotel with a good breakfast and close to freeways and the beach.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 4 nights

    I wished that they had cleaned the room daily instead of every other day.

    The breakfast was very good. The room was small but clean and comfortable. The location was very good.

    Stayed in December 2023

  • Reviewed: December 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    They didn’t clean my room after first nights stay

    Location

    Stayed in December 2023

  • Reviewed: December 11, 2023

    7.0
    Clean and convenient
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights

    The rooms are a little bit small, but other than that I have nothing bad to say.

    It provided everything that I expected when booking. The staff were very nice and the location is great!

    Stayed in December 2023

  • Reviewed: December 9, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Smelly and dirty

    Stayed in December 2023

  • Reviewed: December 2, 2023

    8.0
    It was good experience
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Room size was little small

    Location, parking, cleanness, room furniture

    Stayed in November 2023

  • Reviewed: November 29, 2023

    8.0
    Very comfortable and would go again
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Pet-friendly
    • Stayed 1 night
    • Submitted from a mobile device

    Got a bit cold at night but it wasn’t SUPER bad

    Very welcoming staff and comfortable property

    Stayed in November 2023

  • Reviewed: November 28, 2023

    8.0
    i have been at better ones
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights

    the person running the breakfast was not on top of it always running out of stuff not good

    Stayed in October 2023

  • Reviewed: November 27, 2023

    7.0
    Adequate for one night stay
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not much around this property. Limited restaurants and virtually no stores. Breakfast ho hum

    Stayed in October 2023

  • Reviewed: November 20, 2023

    8.0
    Hideout to San Diego
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Friendly staff and easy going check in. We will come again :)

    Stayed in November 2023

  • Reviewed: November 17, 2023

    6.0
    It was okay
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    There was no-one there for check in when I arrived. I had a room facing the street above the breakfast room so it was super noisy. There was no room service.

    The location is great for what I needed

    Stayed in November 2023

Showing 1 - 25

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