Maintenance man walked in the room without knocking. Some of the Valet workers are lackadaisical at their job. Some of the staff acted like we was not supposed to be there.

Front Desk employee Charles was the best. He was able to resolve all of my issues and concerns and upgraded our room. Beach Access. View from the room of the ocean was amazing, the wife loved that.

Stayed in April 2024

Shower

Stayed in April 2024

I had to beg them every day to clean my room! They never vacuumed.

Stayed in March 2024

The room wasn't the one I booked and wanted

Views

Stayed in April 2024

The rooms were a little tired.

The beach set up was great

Stayed in February 2024

The ice machines on the 4th and 3rd floors were turned off. Had to go to the second floor to get ice.

Location

Stayed in April 2024

Cleanliness of bathroom. It was dirt and hair in the shower.

Location, smell, corner room was a great size and nice view. Pool was heated and beach access.

Stayed in April 2024

Everything was way over priced. The only way to relax in front of the beach was to pay for a bed. I feel that paying the resort fee and the rate of the hotel you should have access to the view just as much as everyone else. The restaurants were expensive and not the quality it should be. It was over $15 for 2 coffees . There wasn't much close by. We had to uber A LOT. Overall I don't think I would stay again. Not for the cost. Its a beautiful place but much too expensive for what you get.

The room was nice , the view was incredible . The majority of the staff were pleasant. I liked having beach access.

Stayed in March 2024

The billing system seems to charge with errors like on day of checkout charging resort fee even though we confirmed (at check in) that we had paid it through booking and it was not showing on the statement then. The day of checkout, we noticed it was charged a resort fee for the first day only even though it was not showing in the statement we requested the day prior The staff at the reception quickly/graciously corrected it but guests may want to review your checkout statement.

Excellent Junior corner suite view (Beach Tower) with the 2 XL windows and a view of beach and volleyball courts!! The windows are tinted so privacy is protected :). Thank you to Kevin Jarquin for the excellent service on the beach deserves a raise especially handling the spring break week!! Thank you from room 3321! Staff service is excellent at the resort!! A station for the bicycle hybrid bike rental, right outside the hotel. 15 minute walk to the intersection of Las Olas Blvd. Finally food at Salty Siren was delicious especially their grilled chicken sandwich and generous quantity.

Stayed in March 2024

Loved being on the beach. Pool was very nice. Bartender at pool bar great

Stayed in February 2024

Expensive. Valet service is a ripoff. Front staff could be nicer.

Great location. Beachfront. Nice pools.

Stayed in March 2024

Overpriced room, drinks, food, mermaid show Mermaid show misrepresented as 60 min; it lasted 30 min.

Proximity to beach Fun pool restaurant Great staff

Stayed in March 2024

Great hotel, near the beach. Accept for the restaurants. Its would definitely need new restaurant. Naked Crag wasn’t so great . The waitress wasn’t paying attention when we order our food. The waiter who brought our food on the table saw the coke spilled all over the table and didn’t do anything at all left. Thinking he would be back with napkins or cleaning it up the mess but he didn’t come back at all. I mentioned to the waitress to let her know the drink got spilled on the table if she can bring another drink to replace the one that got spilled. And in our bill noticed she charged for the extra drink. Later after leaving the restaurant my husband wasn’t feeling so great after eating pastas with shrimps and another types of seafood -escalope. 1/2 later he got sick. Food poisoning. I don’t recommend going back to this restaurant. Bad experience.

Stayed in March 2024

I mentioned it above about our safe's batteries. Other than that everything was fine.

The room was nice although we didn't have an ocean view. We did not spend much time in the room so it really didn't matter. I only had one problem, the batteries on my safe lock weren't good any more so my safe wouldn't open. Security was up within 20 minutes and the problem was fixed.

Stayed in February 2024

Confusing to find our room in a building other than the one we checked in to. It was dark when we checked in and it would have been helpful to have an escort or a painted path to follow. FYI: Not sure how many bikes the hotel actually has...but we took two of them at 7am (when the bike office opened) and there were only three bikes total when we headed out for a ride. Several people were waiting to use the ones we took out when we returned. No music playing in hotel bar at night and too bright at the bar. Needed cozier/more relaxing atmosphere.

I liked the location and the bikes! Check in staff was very nice. Hotel bar and food were opened late. I requested an extra blanket and the man who delivered it was very friendly and quick.

Stayed in March 2024

Rooms are dated , hallways were dated and dirty

Beach access, on site restaurants, staff

Stayed in March 2024

Too much noise from other guests.

Didn’t eat breakfast

Stayed in March 2024

The food was very expensive 2 hamburgers and 2 local beers $75, 1 crosand sandwich and a small coffee $20 There is no alternative because there is no restaurant nearby and the prices are abusive

The rooms had a spectacular view of the sea

Stayed in February 2024

No one explains that 18% is automatically added to every purchase. Coffee maker didn’t work and towels in room and for the beach are old and thin.

Large beach and away from the roadway. Kevin at the beach to assist with beach chairs was outstanding. Sand Bar drinks were delicious!!! Mariah and James were the hardest working servers on the beach.

Stayed in February 2024

Monday evening stay and the main bar was not open. Limited menu items for a quick meal

Property while clean and comfortable is showing its age. Location for our purposes was good

Stayed in February 2024

The valet was very expensive.

We had a lovely time at the pool and beach!

Stayed in February 2024

Wish to have airport shuttle Need update new sheets and also carpet in skywalk

Stayed in February 2024

Cleaning doesn’t happen but once every 3 days and they come at super odd times (we would get knocks at like 7 am and then when we were trying to get ready for dinner around 5)…never experienced that before. Walls are paper thin so you hear everything and everyone but you can get by this if you keep your bathroom fan on. Avoid the Nasty Crab. It was the most bizzar horrible service. I didn’t even know a restaurant could be managed in this way. We audibly heard every table around us complaining. Our food came and no one came for 10 minutes to give us silverware and then we didn’t see another server for 20 minutes. I will say, every time I went up to the desk in the lobby or walked by, there was a different person complaining about something. Seemed like they had to navigate a lot. We had a fun trip but not sure we would come back to this hotel specifically.

We enjoyed our time but there are a few things to note: rooms are ok. Not the nicest but they are clean. The lobby is a nice spot for hh or for a night cap. The service and bar outside by the pool and at the beach are great. The beach area and pool are awesome and probably the best part. Not 5 star food but good enough for a snack and the drinks were awesome. Also, walkable to a lot of restaurants which was really nice! We had a fun trip but not sure we would come back to this hotel specifically.

Stayed in February 2024

Bathroom fan did not work- They tried to fix it but they couldn't- not sure why it wasn't replaced.

Location

Stayed in February 2024