There Alot of spider webs on the belconey. The pool needs a lot of repairs, so does the outside of the building in spots. We weren't happy with the Tap restaurant this time. We missed the black diamond grill on the second floor. We hope improvements are done.

The staff is very helpful and friendly. The location is the main reason we repeatedly have stayed there. We also used to like getting breakfast at the Black diamond grill on the second floor. The tap restaurant seems to change every time we go there.

Stayed in July 2025

The rooms are a bit dated.

The location is great. Wonderful pool and hot tubs. The playground was fun for the kids.

Stayed in July 2025

The property was beautiful, clean and well kept.

Stayed in June 2025

My wife and I don't have anything bad to say about out stay.

It was nice and quiet. I was able to get a full night's rest. The staff members were very friendly and helpful.

Stayed in June 2025

No complementary breakfast offered.

Room has bathtub and beds are spacious.

Stayed in May 2025

The air conditioning wasn’t working properly and our room was very warm. Seemed like entire hotel was having a system malfunction although it wasn’t mentioned.

Spacious and Accommodating

Stayed in May 2025

minor problem: the door to the balcony would not close shut and let cold air in all night, the heat was either not working or working too well which didn’t allow for good control of temperature.

always love the friendly and relaxed atmosphere. super convenient location, great amenities and wonderful bar restaurant. I must note that the bar manager is fantastic! (I hear she has an amazing singer voice and cannot wait to go back to hear her perform).

Stayed in March 2025

I have stayed here twice before. The bar closed at 9pm on a Saturday night when the hotel was full? And when asked about check out and holding bags or late check out the staff was less than accommodating. The room while spacious was dated. The hotel has so much potential but falls a little short of great.

The location is perfect for a ski vacation. The room was spacious.

Stayed in March 2025

Rude condo owner who erroneously mis interpreted an interaction with front desk, stuck her nose, opened her big mouth. Stupid

Front desk personnel excellent

Stayed in March 2025

No luggage storage. No bell services.

Very convenient location. Property is a bit dated but fits our needs perfectly. The ski in/ski out location is amazing. The pool and hot tubs were great. The hotel also has a comfortable bar/restaurant on premises.

Stayed in February 2025

always nice clean and convenient

Stayed in February 2025

I’ve stayed at Grand Summit’s before - Killington and Okemo. This one was a bit run down. Bummer that the restaurant wasn’t open ( Monday and Tuesday), the breakfast place was out of yogurt. Cleaning people sprayed disinfectant and vacuumed right next to me having breakfast.

Location was good. Shuttle was fantastic!

Stayed in February 2025

nothing

Clean and friendly

Stayed in November 2024

The pool wasn’t staffed to ensure order. Other visitors spoilt the atmosphere by not following rules. Restaurant was lovely but poorly staffed. Addition menu would be great.

Great location! Lovely restaurant on premises

Stayed in February 2025

Take a look at room before we check in. Last year stove didnt work, toaster was broke and this year the cupboard door was hanging and almost fell on my grand daughter. Dont get me wrong the room was great both times I just feel that a better walk through to ensure there is no safety issues. We do love it there and will be back

The pool and hot tubs and sauna. Easy to ski

Stayed in February 2025

We booked a standard room which was ok but just a bed and no chairs to sit in. The room was a good size with a rather small tv. The food was expensive. In the morning, we went down to get a coffee $10 for 2 coffees that were on par with Cumberland farms gas station coffee. It's a nice place but pricey.

The location is perfect! Very close to all the shopping and restaurants in North Conway. The heated outdoor pool and hot tubs were awesome!

Stayed in February 2025

I specifically booked a king size bed and was told that she wouldn’t give that type of room to me. Why? She never explained but the hotel had plenty of rooms available.

Stayed in February 2025

The room was not clean up to standard. There was not enough supply like tissue paper / shampoo in the room.

The hot pool was good for the day after skiing

Stayed in January 2025

Could hear the neighbors and the traffic in the hallway.

Pool and hot tub were nice. Friendly staff. Clean room.

Stayed in January 2025

Our only disappointment was the breakfast arrangement. Restaurant was not open to order from a full breakfast menu. We had to drive miles away to Conway. The only option at the hotel was limited takeout from the hotel store.

Very impressive hotel. Well-maintained. Rooms spacious & very clean. Restaurant & bar right off the hotel lobby was welcoming & had a very nice menu. The hotel staff that we encountered were all extremely friendly and helpful. Outstanding staff from the front desk to the bartender to the restaurant hostess, etc.

Stayed in December 2024

The sound proofing between the rooms was not very good, and we could hear people talking (not yelling) in the next room and above us, as well as footsteps above us. The Murphy bed system frame is attached to the wall, and it seemed like ours was mounted on the wall directly behind the similar set-up next door. With the frame providing some sound capture, the ordinary talking voices of the neighbors could be heard chatting away as we tried to go to sleep (but not so loud and clear as to make out the words, just enough to be annoying). It did make us aware that our own talking might be a cross-annoyance to them, so we were talking in whispers when we needed to say something.

The hotel itself was surprisingly "posh" for a fairly remote location, but consistent with the fact that their main focus seems to be on winter skiing (the approach to the hotel is specifically set up for delivery and drop-off of skiers going to the adjacent ski slopes). The room was spacious and well maintained and could be used as a "living room" environment when the Murphy bed is up and out of the way, so it could be a congregating space for a family group to get together and use the mini-kitchen to support snacks and drinks, etc.

Stayed in October 2024

Beautiful scenery. Friendly staff.

Stayed in October 2024

Expensive in season. Expected breakfast to be included but they offered at much higher rate

Stayed in October 2024

Couldn’t check in till after 5 had to wait in foyer

Great staff

Stayed in October 2024