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  5. Reviews of Holiday Inn Express Hotel & Suites Bay City by IHG

Reviews of Holiday Inn Express Hotel & Suites Bay City by IHG This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3959 Traxler Court, Bay City, MI 48706, United States

#4 of 13 hotels in Bay City

Guests' Choice

Review Score

Based on 128 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.7

  • Location

    8.5

  • Facilities

    8.7

  • Staff

    9.3

  • Value for money

    8.4

  • Free Wifi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 3, 2025

    8.0
    Not sure about the neighborhood but the hotel was pretty good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds Hearing Accessible with Roll-In Shower - Non-Smoking
    • Stayed 1 night

    I'm not from around the area but I don't think I'd want to be out after dark based on the main road leading to the hotel.

    I enjoyed the large parking lots around the back of the facility which allowed me to get in a nice walk before sundown. Breakfast was average. Got a very good deal for our one night, which helps shape my opinion. Overall, pretty good experience and I'd consider staying here again.

    Stayed in August 2025

  • Reviewed: August 17, 2025

    10
    We will stay with this facility again
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing, we were very happy

    Excellent facilities with friendly staff

    Stayed in August 2025

  • Reviewed: August 1, 2025

    10
    Will stay again.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The ability to hear the people above us walking/stomping around. The tub was worn or stained. The sink wasn't draining properly. The ac in a separate room Of suite had a musty smell as if it needed cleaned or filter changed. Not strong but noticeable.

    The staff were friendly and helpful. The breakfast was great. Check-in was simple and fast.

    Stayed in July 2025

  • Reviewed: July 26, 2025

    10
    We would definitely stay here again!
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Nice pool and hot tub, great view, delicious restaurant on the top floor!

    Stayed in July 2025

  • Reviewed: July 24, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Toilet way too low. Very uncomfortable.

    Friendly staff helpful Bed was very comfortable facility very clean Great restaurants close by.

    Stayed in July 2025

  • Reviewed: July 13, 2025

    9.0
    Generous rooms w nice amenities
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our only complaint is how low to the floor the toilet seat was. Both my husband & I had trouble with it. And we were in a standard king suite room on 3rd floor.

    Wonderful, accommodating staff. Generous size, clean, updated room. Pool was nice, we enjoyed an evening swim. Breakfast was a great start to our day!

    Stayed in July 2025

  • Reviewed: July 9, 2025

    10
    Family loved the suite.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Clean

    Stayed in July 2025

  • Reviewed: June 29, 2025

    8.0
    Great hotel to stay for a family
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Another comment regarding room #215 and its bathroom... there is no fan in the bathroom so you can see the mold on the ceiling and definitely could use an update. The water in the tub and sink would back up easy. That is our only complaint about our experience.

    The room suite was very spacious and clean. The complimentary breakfast was outstanding with so many options for our family and always well plenished.

    Stayed in June 2025

  • Reviewed: May 23, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very nice, close to restaurants and stores

    Stayed in May 2025

  • Reviewed: April 27, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Only negative is low to the ground commode!

    Comfy beds,good water pressure, great location and decent breakfast.

    Stayed in April 2025

  • Reviewed: March 3, 2025

    7.0
    Great Service, Bathroom was gross. Room 215
    • Leisure trip
    • Couple
    • Two-Bedroom Suite
    • Stayed 2 nights

    Bathroom was gross. there is black mold on the ceiling and looked to be blood in the corners of the shower. Like in the caulking. it was gross.

    beds were comfortable. Service was great. Front desk ladies were friendly and welcoming. Sadly though, due to the bathroom, I will not be back to stay at this location.

    Stayed in March 2025

  • Reviewed: December 23, 2024

    9.0
    mini getaway
    • Leisure trip
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    beds were not the greatest in comfort, but not horrible. and the heater in the wall was detaching from the wall and cold air from outside was blowing in. also had some kitchen ants on our table by our food. not a huge deal though. overall would still stay again. decent price. and was pretty clean.

    breakfast was great, pool was decent. friendly staff. convenient, decent price.

    Stayed in December 2024

  • Reviewed: December 16, 2024

    9.0
    I would stay here again, nice hotel, good location
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night

    Like most people, I feel the cost of hotels are to high

    Breakfast was good, beds were comfortable and rooms were clean

    Stayed in December 2024

  • Reviewed: November 30, 2024

    8.0
    Clean and comfortable. My choice when staying in Bay City.
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bathrooms were clean but could use a good deep clean.

    Great location and the rooms were clean and comfortable.

    Stayed in November 2024

  • Reviewed: November 22, 2024

    10
    This is my top choice for lodging in Bay City. It’s slightly less than the cookie place (IYKYK) and much more comfortabl
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The only thing I didn’t like isn’t a deal breaker by any means. I was traveling alone this trip so I didn’t always shut the bathroom door and the door opened right into my knees if I did leave it open. Definitely not a deal breaker but I’m really picky and this was the only thing I could find wrong with my room.

    The property is close to everything. There is a regional grocery store across the street you can get everything you may need or forgot. The rooms were VERY clean and the beds are super comfortable. I did not hear any sounds (hallway noise, doors etc) outside my 3rd floor room. Will definitely stay here again.

    Stayed in November 2024

  • Reviewed: November 1, 2024

    10
    Great breakfast and location
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was a bit cooler than normal.

    Breakfast, location

    Stayed in October 2024

  • Reviewed: October 2, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Standard Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    The staff was exceptional and helped me get a package shipped out. The breakfast bar is excellent and the location is great for easy access to the highway as well as downtown.

    Stayed in September 2024

  • Reviewed: September 28, 2024

    9.0
    Excellent
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was very good. The lady in charge and the desk clerk were exceptional. They held breakfast for a few extra minutes so we could get our breakfast.

    Stayed in September 2024

  • Reviewed: August 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Mobility Access Tub - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Little expensive

    Clean

    Stayed in August 2024

  • Reviewed: August 14, 2024

    10
    Best breakfast we have ever had at a hotel and we travel a lot
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    clean location and amazing breakfast

    Stayed in August 2024

  • Reviewed: August 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was just okay

    Comfortable beds and clean. Plenty of hot water. Plenty of space in the room and plug ins. Grocery store and restaurants nearby

    Stayed in August 2024

  • Reviewed: July 24, 2024

    8.0
    This was a nice place to stay. It added to my vacation.
    • Leisure trip
    • Solo traveler
    • King Suite with Spa Bath - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The pool needed to be cleaned better, the walls seemed slimy.

    My suite was comfortable and I loved the jet tub.

    Stayed in July 2024

  • Reviewed: July 13, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was very friendly and helpful. The continental breakfast had a lot of varieties.

    Stayed in July 2024

  • Reviewed: July 8, 2024

    10
    Quiet, tucked away and everything we needed
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    A little expensive but worth it

    Short trip to city

    Stayed in July 2024

Showing 1 - 25

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