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  5. Reviews of Best Western Plus Dragon Gate Inn

Reviews of Best Western Plus Dragon Gate Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

818 North Hill Street, Downtown LA, Los Angeles, CA 90012, United States of America

#145 of 385 hotels in Los Angeles

Guests' Choice

Review Score

Based on 314 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.0

  • Facilities

    8.1

  • Staff

    8.5

  • Value for money

    7.8

  • Free WiFi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 17, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night

    The hotel, located in Chinatown, is full of the elements of Chinese culture. It is traffic convenience, not far to the Union Station. I just walked to the station to catch the bus to LAX airport. May do some sight-seeing in the area, also easily find the Chinese food, original taste with reasonable price. I think I will be there again while next trip.

    Stayed in April 2024

  • Reviewed: April 14, 2024

    9.0
    Stay was excellent and all staff was wonderful
    • Leisure trip
    • Group
    • Quadruple Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was great but could change up the viraity of food choices

    Stayed in April 2024

  • Reviewed: April 9, 2024

    8.0
    Hotel Stay Fine, L.A. Terrible - Run down, dirty, a mess - and I haven't even mentioned the traffic
    • Leisure trip
    • Couple
    • King Room with Bath Tub - Disability Access/Non-Smoking
    • Stayed 2 nights

    Will probably never go back to L.A. unless forced too for business. Horribly dirty city

    Breakfast was good, room was spacious, location was ok. Sorry - but Los Angeles did not impress. Very dirty city and looked very very run down. Not the hotel - that was nice. But everywhere else in the locality was not as nice. But that was seen all over the city. Many businesses closed, boarded up, graffiti on street, walls, buildings, windows......... many many homeless everywhere on every street regardless of Skid Row, Holywood, Santa Monica or Beverly hills. Nothing nice seemed open - even on a Saturday evening.

    Stayed in April 2024

  • Reviewed: March 25, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Quadruple Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking cost 18 $ a day

    Clean, new, big rooms, good location

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    Affordable and staff was always helpful. The breakfast was helpful. Not a lot around the area.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights

    Paid parking. I know bar restaurant is coming but would ave been nice

    Nice new rooms Beautiful on outside as well

    Stayed in March 2024

  • Reviewed: March 7, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds and Roll-In Shower - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No bidet gun/hose.

    Clean, good water pressure.

    Stayed in March 2024

  • Reviewed: February 25, 2024

    8.0
    Clean and updated
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not much to do within walking distance

    This was our second stay here. This room was smaller than the room we had the first time.

    Stayed in February 2024

  • Reviewed: February 20, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Trying to get a definitive answer on where my $200 security deposit is. At check in *Feb 3rd* I was told I will be refunded between 7-10 business at checkout *Feb 4th. *its now on its 11th day*. I called to speak with the manager, and now it’s 30 days. But, apparently I was already refunded and I asked for the proof of refund to be emailed to me. Because I do not see refunds on my bank statement……..Still waiting for this email….

    Location/Room and Service were great.

    Stayed in February 2024

  • Reviewed: February 16, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Quadruple Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    A little detail, the light switched are not very well connected to the lights that they control.

    The room are in very good conditions, it seem that it was renewed recently.

    Stayed in February 2024

  • Reviewed: February 6, 2024

    9.0
    Wonderful
    • Business trip
    • Group
    • Quadruple Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast

    Comfortable room

    Stayed in February 2024

  • Reviewed: January 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Quadruple Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Location is not the best, it is OK.

    Clean, comfortable accommodation, good breakfast

    Stayed in January 2024

  • Reviewed: January 29, 2024

    9.0
    Excellent stay
    • Leisure trip
    • Family with young children
    • Quadruple Room with Two Double Beds - Non-Smoking
    • Stayed 5 nights

    Same breakfast menu for 5 days

    Everything

    Stayed in January 2024

  • Reviewed: January 3, 2024

    8.0
    Nice rooms in an okay location near the metro
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Very clean, modern rooms. The king room had a comfortable side chair for sitting and a lot of space.

    Stayed in January 2024

  • Reviewed: December 29, 2023

    9.0
    Great location, staff, and space!
    • Leisure trip
    • Group
    • Quadruple Room with Two Double Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    More fresh fruit at breakfast?

    Location was wonderful, breakfast was simple but great, staff were kind, room was clean and spacious

    Stayed in December 2023

  • Reviewed: December 28, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Quadruple Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    AC unit in our room

    location

    Stayed in December 2023

  • Reviewed: December 12, 2023

    8.0
    Great Rooms, Great Value, Great Location
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I wasn’t sure what to expect as the price was very reasonable. I was SO pleasantly surprised by the spacious, clean, modern room. The staff told that the rooms had recently been renovated and they looked great. I’d stay here again.

    Stayed in December 2023

  • Reviewed: November 21, 2023

    8.0
    Good clean rooms,decent pricing.
    • Leisure trip
    • Family with young children
    • Quadruple Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    NA

    Clean rooms good breakfast

    Stayed in November 2023

  • Reviewed: November 12, 2023

    8.0
    Great location, beautiful rooms
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Parking was a tight squeeze.

    Great location, right near Union Station. The room was huge, and beautifully appointed. The shower was large and good quality. The bed was comfortable and the lighting was good.

    Stayed in November 2023

  • Reviewed: October 3, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The entrance was inviting and gave us that China town feel. The rooms were clean and also felt unique compared to most. The breakfast had a larger selection than many of free breakfast’s offered at hotels. Great restaurants were in easy walking distance.

    Stayed in September 2023

  • Reviewed: September 30, 2023

    8.0
    Good value for money
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Too much plastic with breakfast

    Building design. Spacious room

    Stayed in September 2023

  • Reviewed: September 12, 2023

    8.0
    Felt liked being robbed with no recorse or action
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Rate for room 154 that's fine... but the dagger to the heart.... 200 dollars for a hold for incidents.... and a 7 to 10 day hold. WOW!!! That let me with 28 dollars for the night. I was appalled when they suggested to get cash at ATM down the block... 6.50 surcharge to just get cash, wanted to cancel but they wouldnt, said they would just charge the 154 if I just wanted to leave.. my cost 154 if I just left and not stay, 354 with a 7 day hold on 200... Breakfast included.. no proteins served. Egg, potatoes, pancakes you make, waffle you make or cold cereal..

    clean. Very nice front desk staff.

    Stayed in September 2023

  • Reviewed: August 28, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Quadruple Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Only wish you had a microwave in the rooms and also extra toilet paper

    I love that the front desk young lady referred us to the best Chinese restaurant

    Stayed in July 2023

  • Reviewed: August 24, 2023

    8.0
    Nice lodging walkable to Union Station w/ backpack
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast doesn’t start until 7am and our train left at 7am. Hours not posted before booking, and no grab n go available. Unsavory streets to the east, but Hill St is pretty nice.

    Clean, modern room. Comfy bed and linens. Great shower. In-room coffee. 9-min walk to Starbucks or Buffalo Wild Wings. 12-min walk to Union Station.

    Stayed in August 2023

  • Reviewed: August 20, 2023

    9.0
    It was a nice surprise. We thoroughly enjoyed our stay.
    • Leisure trip
    • Family with young children
    • Quadruple Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    None

    The room is very spacious with mountain views. The location is quiet yet very convenient. It’s great to have bottled water and cooked breakfast provided. The cafe in the front sells delicious smoothies!

    Stayed in August 2023

Showing 1 - 25

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