1100 South Michigan Avenue, Chicago Loop, Chicago, IL 60605, United States of America
#160 of 180 hotels in Chicago
Guests' ChoiceBased on 859 hotel reviews
7.3Cleanliness
7.7
Comfort
7.7
Location
8.9
Facilities
7.3
Staff
8.5
Value for money
7.4
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 20, 2024
Hazel
United States of AmericaNo breakfast was included.
Location was excellent for my conference in Chicago. Restaurant in the same building was unexpectedly healthful and not expensive. Having gratuitous 24 hour coffee in the lobby was a treat. I requested and received a room with a good view. Temperature control device was responsive.
Stayed in April 2024
Reviewed: April 10, 2024
Nathan
United States of AmericaThe tub did not drain well at all and when we arrived there was no at the front desk. After waiting or 10-15 minutes we called the front desk and someone came out from the back right away.
Location was perfect and easy to get to.
Stayed in April 2024
Reviewed: April 5, 2024
선
Canadathe beds for 2 peaple were too small.
price is good.
Stayed in April 2024
Reviewed: April 5, 2024
Mabyn
United States of AmericaThe pillows were very flat and the coffee maker needed three runs of water before I stopped seeing mold in the cup.
Great value for the location. We could see the Field and Shedd from our window. It was an easy walk to the Red Line.
Stayed in April 2024
Reviewed: April 5, 2024
Kerry
United States of AmericaI was a little sad that they didn't have complimentary breakfast.
check in was quick and easy. Could tell the room was older, but very neat and clean. Bed was very comfortable. Bathroom was on the small side, but clean!
Stayed in April 2024
Reviewed: April 3, 2024
Al0001
AustraliaRooms a little outdated and smallish. Beds a little hard. Bathroom fan not able to be switched off, so noisy all the time.
Close to public transport, a little out of the main attractions, but transport close by to get to all attractions quickly. Breakfast Cafe next door. Free coffee in lobby.
Stayed in April 2024
Reviewed: March 19, 2024
Rosana
ArgentinaThere are better options for few more dollars, better location and breakfast.
Nice view, large windows, nice room. Good service
Stayed in March 2024
Reviewed: March 15, 2024
Darren
United States of AmericaThe outside noise
Stayed in March 2024
Reviewed: March 15, 2024
Yuting
United States of AmericaNoise in the corridor kept going into the room.
Clean. Nice view into the Grant Park. Great location.
Stayed in March 2024
Reviewed: March 8, 2024
Marlon
Venezuelathe free coffee available at the lobby is quite terrible
The location, room size, staff.. all good!
Stayed in February 2024
Reviewed: March 6, 2024
Shanda
United States of AmericaA lot of noise, light coming from all around the door, room was a little smaller than expected.
Like the view, and the services.
Stayed in March 2024
Reviewed: February 10, 2024
Jeffrey
United States of AmericaNo hot water in the shower. Seems to be a thing with Best Western hotels. Will probably pick a different hotel chain for future travels.
Location is very good and valet parking is quick.
Stayed in February 2024
Reviewed: January 29, 2024
Aprilthom
United States of AmericaTime for updates to wallpaper in bathrooms our chair was broken and needed cleaning.
Loved the location off Michigan and 11th. It was close to many places downtown Chicago. Bus and train lines nearby as well.
Stayed in January 2024
Reviewed: January 11, 2024
Rebecca
United States of AmericaWhile it was really nice to have a breakfast included it was mostly just prepackaged foods - it does seem like they are doing some renovations so this may be why. Our shower was a little tricky to get going. Not sure if this was just our room or a hotel wide situation.
The location was great as was the price - we were attending a conference at the Hilton and this was very close and a much more affordable property for us. It was nice to have the breakfast in the morning as well as tea and coffee available all day.
Stayed in January 2024
Reviewed: January 9, 2024
Edward
United States of AmericaThe water was never above tepid, which makes a shower an awful experience
The evening staff were helpful.
Stayed in January 2024
Reviewed: December 7, 2023
Josmar
United States of AmericaN/a
Easy check in
Stayed in December 2023
Reviewed: December 3, 2023
Chas
United States of AmericaIf i had to nit pick i would say the edges of the rooms and going into the bathroom are a bit annoying. stubbed toe twice.
Location and cost
Stayed in November 2023
Reviewed: November 27, 2023
Massa
United States of AmericaThe only hard thing was the AC loud sound
Nice place with perfect location
Stayed in October 2023
Reviewed: November 20, 2023
Nicole
United States of AmericaIt was great
Location
Stayed in November 2023
Reviewed: November 17, 2023
Jason
United States of AmericaN/A
Close to everything
Stayed in November 2023
Reviewed: November 12, 2023
Lindsey
JapanI booked this for a NFL game and the location was excellent and the value could not be beat.
Stayed in October 2023
Reviewed: November 1, 2023
Andrea
United States of AmericaBreakfast
Individual room was very clean with a comfortable bed. Excellent location. Staff were extremely kind and helpful.
Stayed in October 2023
Reviewed: October 26, 2023
Pizzapunx
CanadaThe Bad: The facilities are in desperate need of not just a remodel but routine maintenance The Ugly: The Bathroom:. My shower took about 5 minutes to run before it got hot water. The water didn't drain well and took another 10-15 minutes to drain every 5 minutes of water used. This resulted in taking a shower in ankle deep ice cold water every time. The walls and ceilings of the shower are showing long term major signs of structural damage such as warping, deep cracks, and water damage. The entire bathroom walls which are dark wallpaper, where covered in white stains of some kind. Appears to be dry wall repairs that where never cleaned up or left stains. The Rest of the room: really old carpet,. fraying badly, worn out. Found garbage under the bed. Disappointing breakfast ( packaged granola bars basic). Loud parking garage exit alarm every morning starting at around 5am I could hear on the 5th floor with the windows closed. Although a low cost option for the area i would not stay here again as other hotels in the facility are only slightly more expensive.
The good: I stayed here for a week. Great Staff, extremely helpful with everything. Helped me with mail and storing my luggage among other things. Probably the only nice thing about this hotel. Bed was comfortable and the heater in the room worked well. The location is good and it's easy to get on the Chicago light rail system with the exception of the Blue line to the airport.
Stayed in October 2023
Reviewed: October 23, 2023
Linda
United States of AmericaToo expensive
Location is good
Stayed in October 2023
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