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  5. Reviews of Heritage Hotel and Suites

Reviews of Heritage Hotel and Suites 3 stars

475 15th Street West, Dickinson, ND 58601, United States

#9 of 16 hotels in Dickinson

Guests' Choice

Review score

Based on 417 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.1

  • Location

    8.3

  • Facilities

    7.7

  • Staff

    8.2

  • Value for money

    8.1

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 6 March 2024

    8.0
    Not great. Could have been a lot worse.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I was charged twice for the room which has been an additional pain to resolve. The staff never seemed to be at the desk. No breakfast that morning. No extra blanket and the room seemed to take forever to heat up.

    It had availability.

    Stayed in March 2024

  • Reviewed: 25 February 2024

    8.0
    Close to freeway, quiet. Bring food, because they don’t have breakfast.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The room Chain locks are non functional…..not a lot of good. Room way too warm, even with heat turned off. Good thing the windows open. They use scented laundry detergent, also not good. Go with scent free, thank you. No employee on site…he was across the parking lot at another hotel. Weird.

    Breakfast..there was no breakfast, even though there is a wonderful room for it.

    Stayed in February 2024

  • Reviewed: 24 February 2024

    8.0
    Quick overnite sleep, it works.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Check in weird(guy comes across lot from another motel), no one on site, big breakfast room, but no breakfast. Chain from chain lock missing in rm 103.

    Location, it’s a very quiet place.

    Stayed in February 2024

  • Reviewed: 30 December 2023

    8.0
    Good place for overnight
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Convenient

    Stayed in November 2023

  • Reviewed: 22 November 2023

    8.0
    One Man Wonder in Dickinson
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    When we checked in, the lobby clerk informed us that he was the only employee of the hotel. Consequently, breakfast can no longer be offered even though there is a fully equipped room to make it look like breakfast would be expected.

    The hotel is very nice. The lobby area with fireplace is beautiful and the rooms were spacious. The bed was exceptionally comfortable.

    Stayed in November 2023

  • Reviewed: 5 November 2023

    7.0
    Nice hotel in a congested location. Opportunity to walk to a large variety of restaurants.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    There is nothing attractive about the placement of the hotel....it faces the back of another hotel....surrounded by parking lots. Once inside, it is quite nice....it's just the location which is bleak.

    We liked the proximity of a large variety of restaurants within walking distance. After a long day of driving, we enjoyed the walk. The room was clean and comfortable.

    Stayed in October 2023

  • Reviewed: 24 October 2023

    8.0
    Overall a very good value for the off season.
    • Leisure trip
    • People with friends
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No view - sandwiched in between other hotels and commercial buildings. No breakfast on site.

    Suites made lounging in room and enjoying friends extra nice - ours had a separate sitting room with a desk & chair, kitchenette and a tv with sofa & chair. Plenty of room.

    Stayed in October 2023

  • Reviewed: 19 October 2023

    7.0
    A positive and pleasant experience.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night

    I noticed that there were some areas that could be cleaned out in the hallway and on the stairs. It would have been nice if there was breakfast. But otherwise, good.

    Breakfast was not provided. Nice location available for it, but it isn't served at this facility. I had 3 kids with me so that would have been a nice feature. Kids enjoyed the swimming pool a lot.

    Stayed in October 2023

  • Reviewed: 18 October 2023

    6.0
    Good hotel, but management needs to do a better job of acquiring/retaining staff
    • Leisure trip
    • Couple
    • King Room with Hearing Accessible - Mobility Accessible/Non-Smoking
    • Stayed 3 nights

    See above.

    Room was quiet, bed was comfortable. Heating/cooling system was noisy. Cleanliness was a major issue, as the hotel is VERY understaffed [and did not have a cordless stick vacuum that I could use on the stairs and hallway]. "Josh" was very responsive to our concerns, but the poor guy needs to be working a LOT less than he is.

    Stayed in October 2023

  • Reviewed: 16 October 2023

    8.0
    The Heritage is a hidden gem in a town full of hotels.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    No major issues other than I fixed the toilet handle for them. I do see maintenance people keeping up with things each time I visit.

    Good rate, easy to get to, quiet. Large bathroom, comfortable bed, quick check-out.h

    Stayed in October 2023

  • Reviewed: 9 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nearly non-existent staff, loose fixtures on toilet and shower

    Quiet, good location, good price.

    Stayed in October 2023

  • Reviewed: 1 October 2023

    8.0
    It was very relaxing and quit!
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    More help around to help with questions and not to have to stand and wait for service!

    There was none, very disappointed

    Stayed in September 2023

  • Reviewed: 26 September 2023

    6.0
    General Ok value
    • Leisure trip
    • Group
    • King Room with Hearing Accessible - Mobility Accessible/Non-Smoking
    • Stayed 1 night

    No refrigerator.

    Breaksfast was not included, but it had a great breakfast restaurant connected to the motel.

    Stayed in August 2023

  • Reviewed: 25 September 2023

    8.0
    I would stay again.
    • Leisure trip
    • Solo traveller
    • King Room with Roll-In Shower - Accessible/Non-Smoking
    • Stayed 1 night

    No one was at the front desk early in the morning to answer questions.

    It was very convenient and it was what I wanted. The room could have been cleaned a little better. Check-in person was great.

    Stayed in September 2023

  • Reviewed: 14 September 2023

    6.0
    Basic but reasonable
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    Strong chlorine smell when entering the hotel from the "swimming pool".

    I needed a hotel for one night during my stay in the area. The hotel is basic and I didn't need more than that. Can find some shops and restaurants in the area. Parking wasn't a problem.

    Stayed in September 2023

  • Reviewed: 10 September 2023

    6.0
    Other then older and sheet issues kwas ok
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We thought there was breakfast which there was not,had coffee and juice,but first day nothing left at 830. Hotel showed it age, worn carpet, baseboard cracked , wall in shower had tear in it. Sheet had paint or blood on it,was on top and folded over so shouldn’t have been missed.

    Staff was very nice.

    Stayed in September 2023

  • Reviewed: 3 September 2023

    7.0
    Ok stay. We were just passing through. If cleaning improved would stay again.
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom didn’t appear to be cleaned well -toilet and shower. Used shower toiletries on counter. Dead bug on floor. Tried a couple times to find someone at desk, no one there. Cleaned it with own supplies

    Quiet, large room. Easy access from interstate. Comfortable bed. Good price.

    Stayed in September 2023

  • Reviewed: 29 August 2023

    6.0
    Front desk manager was great,
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No soap in either rooms, 2 towels in room with 3 people in double room Beds looked less then clean, bedding was ruffed up and did not look fresh Toilet still had poop flecks I. It

    Location

    Stayed in August 2023

  • Reviewed: 29 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    They do not have complimentary breakfast at this hotel. It is also hard to find as the GPS takes us to the Comfort Inn next door.

    Pool was nice. Clean room. Nice layout.

    Stayed in August 2023

  • Reviewed: 26 August 2023

    8.0
    Perfect roadside stay… nice pool
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Perfect roadside stay… Nice pool

    Stayed in July 2023

  • Reviewed: 24 August 2023

    6.0
    Missing in action.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I don't believe anyone was minding the desk the morning we checked out. I came down to use the treadmill. I couldn't get it to power up. I went to the front desk where a sign said the attendant had stepped away. I waited about 10 minutes but no one showed up. I did my steps outside the hotel. When I came back in, there was no one at the desk. I went to my room to make coffee. No cups. Went back to front desk. No one was there. Waited. No one came. When we checked out, the front desk was still unmanned. Very unprofessional.

    Location was perfect for us

    Stayed in August 2023

  • Reviewed: 22 August 2023

    7.0
    We will definitely stay again. Great bang for your buck!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    This is an older hotel but clean. We arrived late and we were greeted warmly by the hotel receptionist. He upgraded our room to make it easier for us to get to it.

    Stayed in August 2023

  • Reviewed: 10 August 2023

    8.0
    Clean, very good price right near the freeway.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Beds were too hard for me. I did sleep, but enjoy something a little softer.

    Clean, very good price right near the freeway.

    Stayed in July 2023

  • Reviewed: 6 August 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not serving breakfast

    Beautiful lobby and spacious room, and a good price

    Stayed in August 2023

Showing 1 – 25

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