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  5. Reviews of Best Western Plus Keene Hotel

Reviews of Best Western Plus Keene Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

401 Winchester Street, Keene, NH 03431, United States of America

#5 of 8 hotels in Keene

Guests' Choice

Review Score

Based on 262 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.1

  • Location

    8.6

  • Facilities

    7.9

  • Staff

    8.5

  • Value for money

    7.5

  • Free WiFi

    5.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 12, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Breakfast was great. Night staff was awesome and super friendly. Very accommodating. Pool was warm and clean. Room was also clean and well maintained. Staff was very respectful. and

    Stayed in January 2024

  • Reviewed: December 18, 2023

    8.0
    Good stay overall and would come again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Drain and shower head were dirty, like red around the drain not cleaned, dusty mirror Dirty towel with blue toothpaste left on rack as if clean Pull out couch dirty with crumbs and stains when pulled out. Garbage can not large enough, no recycling

    Spacious room Comfortable bed Friendly and helpful staff Breakfast was good Easy location

    Stayed in December 2023

  • Reviewed: October 16, 2023

    9.0
    Rooms were very clean and staff was extremely friendly and accommodating
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    n/a

    Property and rooms were very clean.

    Stayed in October 2023

  • Reviewed: October 11, 2023

    8.0
    Very Good
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Internet connection is not that good.

    Receptionist was friendly. Our room & bathroom are clean, basic toiletries available. With microwave, fridge, TV.

    Stayed in October 2023

  • Reviewed: October 3, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was so hard sleeping on the floor would've been the same.

    The room was spacious and clean.

    Stayed in July 2023

  • Reviewed: August 17, 2023

    8.0
    Would return and recommend this hotel to anyone staying in area
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Room could’ve used some updating , bar securing slider door needs to be maintained.

    Easy to find , nice selection at breakfast , friendly staff.

    Stayed in August 2023

  • Reviewed: August 5, 2023

    8.0
    it was fine, nice breakfast
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    pillows were too small

    location, cleanliness

    Stayed in August 2023

  • Reviewed: July 31, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The website showed the deluxe king and regular king together so we thought we'd have a bigger roo.

    Bed was comfortable

    Stayed in July 2023

  • Reviewed: July 26, 2023

    8.0
    I was pleasantly surprised by the unexpected amenities at this location.
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Corridor traffic was often very noisy. The hallways, could use freshening up. Bath sink water pressure was awful.

    Breakfast was unexpectedly good. the hotel was clean and well kept. Attached restaurant was excellent, fun atmosphere, generous servings.

    Stayed in July 2023

  • Reviewed: July 17, 2023

    7.0
    It was ok for one night.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Cigarette and marijuana smoke smells in the hall. There was a musty odor in our room. The room, the floor and the furniture all felt damp.

    Great breakfast selection.

    Stayed in July 2023

  • Reviewed: June 23, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bed

    Restaurant good food.

    Stayed in June 2023

  • Reviewed: May 30, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    very clean place. The staff was wonderful and went above and beyond to be of service

    Stayed in May 2023

  • Reviewed: May 19, 2023

    9.0
    Helpful staff, clean rooms, excellent breakfast
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    All was well

    Room was super clean, breakfast was better than expected

    Stayed in May 2023

  • Reviewed: May 8, 2023

    7.0
    convenient
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    how high the price was because of college graduation

    clean and nice friendly people

    Stayed in May 2023

  • Reviewed: March 27, 2023

    8.0
    Very comfortable and enjoyable stay
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Could of had normal size comfortable pillows instead of alot of tiny pillows on bed.

    Very pleasantly surprised how good the breakfast layout was must be than most hotels free breakfast choices.

    Stayed in March 2023

  • Reviewed: March 15, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night

    The beds were not that comfortable, and the pillows provided on the bed were small square pillows, not full sized pillows. The coffee provided in the room, to me tasted more like peanuts than coffee. Maybe have the same coffee brand that is provided in breakfast area, in the rooms.

    check in and out was very quick and easy, and hotel was quite for the size of the hotel.

    Stayed in March 2023

  • Reviewed: February 28, 2023

    7.0
    The stay was nice, if the pool had been working I would give it a higher grade.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    I didn't care for the small pillows on the bed. Even though there were quite a few they weren't all that comfortable. The pool wasn't working (heater broken). They were very nice about it and suggested we go across the street to their sister hotel and use their pool which we did. That would be understandable as these things happen but I also have a membership to use the pool and they seem to have an awful lot of issues with the heater not working - meaning for months!! Hopefully it will get fixed and stay that way!

    The room was clean and comfortable. I liked the small couch beside the bed. Much more comfortable than most rooms with just a hard chair. The bed was reasonably comfortable. The breakfast was good and plentiful. Not many healthy choices but more than I expected.

    Stayed in February 2023

  • Reviewed: February 10, 2023

    9.0
    Best Post Covid Breakfast we have had!!!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    Front desk staff were not hospitable but they weren't rude either.

    Pool, exercize room and Breakfast all were very nice. Bed good, everything clean.

    Stayed in February 2023

  • Reviewed: January 30, 2023

    7.0
    Staff was very friendly.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We had three adults, the pull out bed/couch was child size. We had to track down linens. When opened the couch was full of debris.

    Breakfast was typical of small hotel. The area was very clean and well stocked and the attendant was friendly and attentive.

    Stayed in January 2023

  • Reviewed: November 27, 2022

    9.0
    It was a great hotel! The staff was polite & the facilities were very clean.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The parties that were held in the one open area were very loud & they did not do anything about the younger ones running & yelling through the halls.

    The property was very clean, the beds were very comfortable, & the staff was very friendly.

    Stayed in November 2022

  • Reviewed: October 31, 2022

    9.0
    Our stay here was excellent, and unexpected!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Nothing I can think of.

    The amenities were unexpected. Friendly, helpful staff in all areas.

    Stayed in October 2022

  • Reviewed: October 27, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pillows were tiny and uncomfortable. Would rather have a full size pillow.

    Nice room and very nice breakfast.

    Stayed in October 2022

  • Reviewed: October 23, 2022

    8.0
    Except for the bites, it was fine.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    I didn’t like waking up and having three bites on my right underarm area and one on the forearm of the left arm.

    The breakfast was more than we expected. We were not in the room much and only stayed overnight.

    Stayed in October 2022

  • Reviewed: October 14, 2022

    8.0
    I would stay there again but I would reserve a regular room
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    had handicap accessible room when we booked it stated that it had a walk in shower but the shower wa a tub shower combo that my husband was unable to use

    breakfast was awesome

    Stayed in October 2022

Showing 1 - 25

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