940 Jefferson Road, Rochester, NY 14623, United States of America
#26 of 53 hotels in Rochester
Guests' ChoiceBased on 543 hotel reviews
7.7Cleanliness
8.1
Comfort
8.0
Location
8.5
Facilities
7.8
Staff
8.5
Value for money
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 22, 2024
Carole
United States of AmericaBreakfast was good. Was glad they offered water in the dining area.
Stayed in April 2024
Reviewed: April 18, 2024
Jennifer
United States of AmericaNot a lot of parking for a fully booked hotel for the weekend. Our TV didn’t work in our room, we called the front desk and the guy couldn’t figure it out so we went a day without a TV, next morning front desk came up to look and it was just a switch by the door that needed to be turned on. The night guy was sweating trying to pull out the tv stand which almost broke.
Front desk - Robin, I believe her name was. She was excellent!! You’ve got this girl!!!
Stayed in April 2024
Reviewed: March 25, 2024
Rinoaangel
United States of AmericaI wish we had a tub instead of a solo shower- was a little difficult to bathe my toddler
Breakfast was delicious! Loved the location, would definitely come back again
Stayed in March 2024
Reviewed: February 22, 2024
Anne
United States of AmericaNoise level at night
Location
Stayed in February 2024
Reviewed: February 5, 2024
Judy
United States of AmericaNothing
The offering of breakfast
Stayed in February 2024
Reviewed: January 23, 2024
Leslie-anne
Trinidad and TobagoThe breakfast was satisfactory. Not much variety. But tasty and hot daily. Best scrambled eggs ever.
Stayed in January 2024
Reviewed: January 7, 2024
Joël
CanadaAngela was a sweetheart, excellent service and a nice room!
Stayed in January 2024
Reviewed: December 22, 2023
Wanda
United States of AmericaBest Western was good, just a little disappointed about the smell in the hallway, plus the blanket in the room gives me itching.
Stayed in December 2023
Reviewed: December 4, 2023
Andy
CanadaNot really a dislike, but the bathroom sink in main room. Wasn't an issue for me, but might be for other people.
Location to shopping is excellent.
Stayed in December 2023
Reviewed: December 4, 2023
Thomas
United States of Americabathroom products not restocked - shower soaps
everything mentioned above
Stayed in December 2023
Reviewed: November 20, 2023
Anna
United States of America1.) The pillows were flat. There were two pillows and they were both flat. 2.) The curtain was coming off the rod and we couldn’t put it back on. 3.) The shower walls and dispensers had hair. The bottom of the tub was a grimy gray color and the ledge of the tub looked repainted poorly. The sealing around the tub also looked dirty. 4.) They have carpeting in the room which was partially sticky on some areas. 5.) the curtain was too long and it covered the air conditioner. We had to roll it up to get the room comfortable.
1.) The staff was exceptional! Angela and Robin were absolutely lovely. They made us feel at home and as if they were lifelong friends. Incredible connection for such a short amount of interaction. 2.) The beds were very comfortable. 3.) Breakfast was tasty. A cheese option would be nice.
Stayed in November 2023
Reviewed: November 14, 2023
Suresh
NepalBreakfast may be better if it includes chicken item and some vegetables at least fried Potato
Room is ok. Location is also OK.
Stayed in November 2023
Reviewed: November 13, 2023
Thomas
United States of AmericaDated interior and bed was rather high.
Didn’t eat breakfast. Had to leave early. Location wasn’t found using the actual address got me lost
Stayed in November 2023
Reviewed: November 11, 2023
Bonnie
United States of AmericaI don’t think it’s negative but maybe food bar could be a little bigger. Nothing bad. But a lot of people at one time
It was a quick trip and didn’t arrive until 730 or so but I’d do it again.can’t afford expensive motels. We live 2hrs away and drive up for dr appt.People were very friendly. Kitchen was clean. Thanks so much
Stayed in November 2023
Reviewed: November 6, 2023
Denise
United States of AmericaNice location for shopping in area. Room was clean and bed was very comfortable.
Stayed in November 2023
Reviewed: November 1, 2023
Tilson
United States of AmericaNo airport shuttle
Staff, location great
Stayed in September 2023
Reviewed: October 10, 2023
Kenneth
United States of AmericaI like the location. The surrounding area has a lot of stores and restaurants. It is right off the highway which makes it convenient. It is a comfortable hotel. I always stay here when I'm in Rochester.
Stayed in October 2023
Reviewed: October 5, 2023
Kim
United States of AmericaSomething didn't taste right with the breakfast waffle batter.
Beds were comfy. Fridge had a freezer. Comfortable desk to work at. Nice breakfast options.
Stayed in October 2023
Reviewed: October 5, 2023
Corey
CanadaRooms are in need of a facelift. Fridge in our room didn't work and bathroom tub looked like it was painted. Old furniture starting to show its age.
The location was great for RIT visit. Breakfast was good and staff was great.
Stayed in October 2023
Reviewed: September 24, 2023
Richard
United States of AmericaThey're was a dog baking when I arrived to my room, of course from one of the rooms on the floor. Also my key card did not work when I tried it. I had to get someone to I own for me but they said they would be available throughout the night to open if I needed
The breakfast was great.
Stayed in September 2023
Reviewed: September 9, 2023
Dunlop
United KingdomWell, it'd be the everyday scrambled eggs with, for me, not a sausage. Water would be a good thing offered through the day..if tea and coffee are given throughout the day, surely water would too.
The staff...You cannot falt them...they were the friendliest, accommodating, people I've come across in a long while! BIG UP to them:)
Stayed in September 2023
Reviewed: September 3, 2023
Khorezad
IndiaThe gym needs to widen its range of weights
Good breakfast option
Stayed in September 2023
Reviewed: August 28, 2023
Ilka
United States of AmericaAir conditioner
Stayed in August 2023
Reviewed: August 27, 2023
Jerseygirllivinginvt
United States of AmericaThere was a toddler on the first night who was crying incessantly, and then running up and down the hallway in the middle of the night. However, staff was well aware of the issue, and it was not a problem after the first night.
The property was very clean and the staff was extremely friendly. The room was large and very nice.
Stayed in July 2023
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