Limited parking

The ease of check in.

Stayed in April 2024

The outside of the hotel is dirty and run down looking - I was worried when we first pulled up. Inside is clean but old and could definitely use some updating. The elevators are terrible - only one was working. We were on the 6th floor and it took 5 minutes for the elevator because it stopped at every floor even though no one had pushed the button on those floors. I only saw two employees the length of our stay. Overall, it was fine for 1 night and the convenience of being right next to the Tacoma dome was great.

Property location is perfect for a concert at the Tacoma Dome.

Stayed in March 2024

The breakfast was a small 4 oz juice, a granola bar and a small apple. If I had known we would not have booked. Was not informed upon check in, we found out the hard way.

The property has great proximity to the Tacoma dome.

Stayed in January 2024

No promised breakfast. Didn't get the reservation right. Under construction.

Close to Convention Center

Stayed in February 2023

to many voice mail

it’s okay

Stayed in February 2023

No hot water in the shower. No maintenance staff onsite. Had to use another room to shower. No offer to compensate inconvenience. Front desk was responsive, which I appreciated. Recommend making sure all door locks are locked!. Had someone trying enter twice.

Convenient location, but plan around Tacoma Dome events.

Stayed in January 2023

the parking is difficult

How close to the dome it is.

Stayed in December 2022

I think the place has gone a little downhill since my last stay. They used to have a sturdy breakfast buffet, but it was a fixed. Yeah, made to order, but not that fantastic. There was not really a adbundance of hot water in the shower, but the lady at the front desk mentioned something about problems with pipes and heater. But apart from that, it was OK for one night.

Since I'm coming with the bus from SeaTac and continuing with the train in the morning, the location is excellent.

Stayed in November 2022

Beds were uncomfortable

Location & very nice staff

Stayed in October 2022

Walls a bit dirty. Wondered about condition of sheets. TV didnt work. Wifi hit or miss. Kinda crappy neighborhood.

Friendly staff. Enclosed parking. Proximity to downtown.

Stayed in September 2022

not maintain properly

good location

Stayed in September 2022

It took us 30 minutes to check in (we understand that you are understaffed more than likely due to Covid). The room was dirty. Specifically, there was lots of heavy dust on the A.C. vent and there were a pair of socks from another customer left under the couch.

Your staff was friendly and efficient. Clearly you are understaffed though because they were clearly working really hard.

Stayed in August 2022

Quite a loud area, which I didn't mind but some might. Some distance from downtown Tacoma.

The room was fine - reasonably spacious, and with all the facilities you would expect. Good secure parking garage (included in the price). Good location just off the I-5 and very near the Tacoma Dome.

Stayed in August 2022

water too hot in tub tub didn’t drain well

Stayed in August 2022

The facet in the bathroom looked like it was falling apart but it worked just fine no problems with functionality. Elevators took a while/ended up breaking our last day, but they were quick to respond and get someone out to fix them.

The customer service we experienced was great, Jeffery and Aaron that worked the desk were so helpful and friendly. They were quick to answer questions and get solutions to any problems people were having. The underground locked parking was such a nice bonus we didn't realize was there. Room was nice and clean.

Stayed in August 2022

The first room was still not made up. He sent us to a second room, it had no air conditioning. We were then upgraded to a suite and then the refrigerator didn't work, I had food. We then got upgraded to a penthouse on the 6th floor and the next morning the elevator went out.

Jeffrey was an exceptional employee. He was all by himself and was pure joy.

Stayed in August 2022

Thin walls, a crappy ac, breakfast is a joke, tub didn't drain, and sticky floors by the bed.

The room was large, we sleep well in the bed, and the doors had good locks.

Stayed in July 2022

Breakfast was good. Air conditioner was slightly loud. Staff was excellent

Stayed in June 2022

The breakfast was one of my reasons for choosing this facility. At check in I was informed they no longer provided a free breakfast. But that I could purchase it with 20% off. The room was horrible. No air conditioning, it didn't work and a vent cover was off. The toilet didn't flush. I went to the front desk and was then given another room. At least everything worked in the room. The ice machine on the floor did not work at all the duration of my stay.

The staff is the only reason I did not give a worse rating. Very friendly and accommodating.

Stayed in July 2022

we arrived for checkin with 3-4 others checking in at same time yet front desk only has 1 person to work desk with phones and property management and repair

the location was convenient

Stayed in June 2022

My gym shoes went missing and so did my husband baseball cap. Also we were unable to get into our room due to the new system so the front desk and security had to let us in/out. it was a guest who was being very obnoxious breaking the pictures and just all over the place destroying the property. Finally the front desk called the police to have him removed.

I love best was the restaurant located inside of the hotel. Blue Tacos the owner Javier and his daughter Melanie. please go see them. Also the security I can’t remember his name but he was also absolutely wonderful. We were having a problem with our room so the nice security upgrade us to the King suite. Thank y’all so much

Stayed in June 2022

The toilets were very low and difficult to get on and off. I am disabled so it was extra difficult for me. The bathroom was small so I had to leave my walker outside of the bathroom. Also, the breakfast area was not ADA compliant since you had to go up steps to get to the food. The first day, other guests had to bring me food since there was only one gentleman cooking, serving and also running the front desk. The second day, my husband ate with me so he helped me up and down the steps

The beds were comfortable. I am disabled and getting in and out of bed was very easy for me. It was close to where we needed to be for the dance competition.

Stayed in May 2022

Not enough indoor parking and the outside parking didn’t look safe. Our rooms smoke detector was chirping when we arrived. Night security/front desk personnel gave us a new room.

Night security/front desk attendant was excellent! Great breakfast.

Stayed in June 2022

bathroom sink and tub plugged up. 1 elevator broke down room keys kept expiring so hassle for parkade

convenient and breakfast included

Stayed in June 2022