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Reviews of Best Western Plus Waltham Boston This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

380 Winter Street, Waltham, MA 02451, United States of America

#10 of 13 hotels in Waltham

Guests' Choice

Review Score

Based on 673 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    8.3

  • Facilities

    7.6

  • Staff

    8.2

  • Value for money

    7.6

  • Free WiFi

    7.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The cleaners were loud very early in the morning

    The restaurant has awesome ambience, menu variety and excellent staff

    Stayed in April 2024

  • Reviewed: April 11, 2024

    8.0
    Over all the 3 days there I would certainly and will come back!
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I was not happy when ai got to my room with 2 pillow classes laying on my bed. Staff forgot to complete putting them on my pillows. Also, in my room the mattress needs to be changed out. Was not comfortable. I slept on the left side closes to tv and could tell that the mattress was well used.

    Breakfast was really good. Lots of choices and healthy alternatives for those not wanting to eat lots of carbs. You could also request a special breakfast made. Fitness gym was nice. Could have used towels and spray to wipe down equipment after sweating after workout.

    Stayed in April 2024

  • Reviewed: April 4, 2024

    7.0
    Good location and friendly staff with some technical deficiencies!
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 15 nights
    • Submitted from a mobile device

    Facilities are getting old specially bathroom

    Friendly staff

    Stayed in April 2024

  • Reviewed: April 4, 2024

    8.0
    It was overall a good hotel.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast is only served for a short time. The prices in the little shop they have are excessive (think $5 for a regular Hershey Bar). You have to request housekeeping in advance, and I wasn’t told this at check-in.

    The bed was extremely comfortable — I wish I could’ve brought the mattress home. The room was huge. The staff were pretty attentive, and that’s all that’s important.

    Stayed in March 2024

  • Reviewed: March 27, 2024

    8.0
    Great stay
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Great

    Stayed in March 2024

  • Reviewed: March 14, 2024

    6.0
    I will never boot this hotel again
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom was not clean. The toilet was so dirty. I told the receptionist to get me room not joint but she gave joint one which we heard people next door having sex so inappropriate. This is our second visit and last one.

    The price is good and location

    Stayed in March 2024

  • Reviewed: March 13, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Disability Access
    • Stayed 3 nights
    • Submitted from a mobile device

    Older facility, bathroom looked a bit run down. TV had basic cable and no streaming ability.

    The location

    Stayed in March 2024

  • Reviewed: March 5, 2024

    8.0
    I enjoyed the hotel and would stay again.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room had a balcony to the outside and the sliding, locking part of the window was missing. With the roof just under the window, it posed a safety issue.

    The breakfast offerings were amazing. The room was spacious and the beds were quite comfortable. It was an easy commute into Boston.

    Stayed in March 2024

  • Reviewed: January 27, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Was unable to take shower due to broken

    Breakfast

    Stayed in January 2024

  • Reviewed: January 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Na

    Location and restaurant

    Stayed in January 2024

  • Reviewed: January 10, 2024

    8.0
    Overall Comfortable
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Never had Towels at the pool, we always had to ask and get them.

    Overall we had a good experience at this property. Staffs were nice and helpful

    Stayed in January 2024

  • Reviewed: January 8, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    You should add apps like Netflix to your TVs.

    Stayed in January 2024

  • Reviewed: January 3, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Priceline listing says there is a whirlpool, but that is incorrect.

    Loved the pool and the full hot breakfast.

    Stayed in December 2023

  • Reviewed: December 31, 2023

    7.0
    An okay hotel
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night

    It was clean "enough", There was some hair in the bathroom near the sink. The sheets and pillows had a smell to them. They could have better cleaning protocols.

    The room was spacious and nice. It was okay. Nice to have a fridge and a coffee machine. The staff was nice. The location was convenient as a stop far enough from the city to avoid getting trapped by the traffic. The bed was comfortable "enough" after a long day. There was an indoors swimming pool and a gym, but I did not have time to use the facilities. I basically went to sleep and shower there.

    Stayed in December 2023

  • Reviewed: December 27, 2023

    7.0
    Decent place for a short term stay, but make your own decision.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights

    All 6 pillow cases were unchanged/used, and an used disposable razor was left in shower by the last customer, suppose all that should be removed by hotel staff? Breakfast was decent, during my 3 nights stays, only on Christmas day morning had sausage burger, all the other two morning only had beacon as option.

    Decent breakfast, room was okay, receptionists and breakfast staffs were friendly enough.

    Stayed in December 2023

  • Reviewed: December 9, 2023

    8.0
    great location to get there by car, but not pedestrian friendly around it, construction nearby
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 5 nights

    location very difficult to walk around, side walks in the area not well maintained perhaps due to lots of construction nearby and cross roads not fit for pedestrians, so it felt isolated place that you can only reach by car even though is very near boston

    nice breakfast with nice breakfast staff who was very attentive, large rooms, nice pool, nice restaurant inside, ample parking

    Stayed in November 2023

  • Reviewed: December 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Reserving a balcony room through booking.com apparently didn't transfer to the hotel. However, Sam at the front desk was able to get me into a balcony room. Everything turned out good, and I enjoy the sunsets from my room. Other than that glitch, l have no other complaints. There was no "do not disturb" door hanger in my room.

    Convenience. I enjoy eating at the copper house tavern. Very comfortable beds. And I enjoy the balcony, especially overlooking rt 128 all jammed up and I have no where to go except downstairs for dinner.

    Stayed in November 2023

  • Reviewed: November 30, 2023

    6.0
    Liked the restaurant located in hotel easy to get a snack.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The shower would not turn on called down to front desk to ask what the secret was. Still couldn’t get it to work spent a half hour and no shower.

    Breakfast stuff was cold even though it was in hot plates.

    Stayed in November 2023

  • Reviewed: November 27, 2023

    8.0
    Good location with lots of accomendations !
    • Business trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights

    Pillows in rooms. The foam pillows are not as comfortable as the feather one....kept waking up through the night to get into a more comfortable position.

    Breakfast area was always ready at 6:30am each morning. Don't loose the person who takes care the breakfeast area. He always makes sure every guest is taken care of . Balcony Rooms are a nice addition.

    Stayed in September 2023

  • Reviewed: November 14, 2023

    8.0
    Comfortable.
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I am on a low carb diet and so all I had was bacon and eggs, but they had lots of other stuff. Hotels frequently have nothing but carb loaded food so I don't usually use the included breakfast.

    Stayed in November 2023

  • Reviewed: November 6, 2023

    6.0
    Pleasant
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our hotel stay was good, but there were problems with the customers who stayed, we called the reception, they were immediately interested, but it's not the hotel's fault that the customer is problematic, the breakfast variety is above American standards

    Our hotel stay was good, but there were problems with the customers who stayed, we called the reception, they were immediately interested, but it's not the hotel's fault that the customer is problematic, the breakfast variety is above American standards

    Stayed in November 2023

  • Reviewed: November 6, 2023

    6.0
    Pleasant
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our hotel stay was good, but there were problems with the customers who stayed, we called the reception, they were immediately interested, but it's not the hotel's fault that the customer is problematic, the breakfast variety is above American standards

    Stayed in November 2023

  • Reviewed: September 18, 2023

    6.0
    Very expensive shirt stay
    • Solo traveler
    • Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Value per night was ridiculous for this level of hotel. $2006 for 4 nights!!! I didn’t have a lot of other options so I took this regrettably.

    Free parking and good location

    Stayed in September 2023

  • Reviewed: August 20, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nice, comfortable room. Nice breakfast

    Stayed in August 2023

Showing 1 - 25

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