Reviews of Best Western Plus West Covina Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
3275 East Garvey Avenue North, West Covina, CA 91791, United States
#3 of 10 hotels in West Covina
Guests' ChoiceReview Score
Based on 301 hotel reviews
8.6Score breakdown
-
Cleanliness
9.0
-
Comfort
8.9
-
Location
9.0
-
Facilities
8.9
-
Staff
9.2
-
Value for money
8.7
-
Free Wifi
9.0
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: September 22, 2025
Nancy
United States29 Reviews3 helpful votes9.0“I was there for a funeral , it was a convenient location, good price, just not a knowledgeable group of people at the fr”- • Leisure trip
- • Couple
- • 1 KING BED NONSMOKING
- • Stayed 1 night
- • Submitted from a mobile device
Staff was great until we had a problem with our keys. Our keys didn’t work so we went to the front desk and asked for new ones. They gave us new ones that didn’t work again and again. Finally the owner came and had to let us in and had some sort of machine that told her the problem and she left and came back after 15 minutes with new keys that worked. This all took an hour and 15 minutes to fix. Unacceptable
Location, value
Stayed in September 2025
-
Reviewed: September 10, 2025
Michele
United States19 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • 1 KING BED NONSMOKING
- • Stayed 1 night
- • Submitted from a mobile device
Air conditioning wasn’t great
Clean and very well maintained
Stayed in September 2025
-
Reviewed: July 21, 2025
David
United States19 Reviews9.0“Nice hotel”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Not much that I didn't like. It was a nice hotel and served its purpose.
The location and the price were both reasons why I chose this hotel. The room was spacious and clean. There was a running board coming apart from the wall, but it wasn't anything major enough to give a lower rating. I enjoyed the underground parking garage which was very convenient to park in and access the elevator. I will definitely be returning to this property in the future.
Stayed in July 2025
-
Reviewed: July 19, 2025
Larry
United States8 Reviews10“Best Hotel in West Covina area.”- • Leisure trip
- • Solo traveler
- • 1 KING BED NONSMOKING
- • Stayed 2 nights
- • Submitted from a mobile device
I've been staying here for the past 35 years, when I come into town to visit family and friends. Since moving to Vegas.
Stayed in June 2025
-
Reviewed: July 13, 2025
James
United States1 review10“This stay was a great experience and the breakfast meal offered a variety of options.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing we didn’t like.
The staff was great. We were attended in a curious and professional manner.
Stayed in July 2025
-
Reviewed: June 22, 2025
Ignacio
United States1 review10“I will stay there every time I travel to California.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Nothing.
Good customer service.
Stayed in June 2025
-
Reviewed: June 6, 2025
Angela
United States1 review10“Will stay again”- • Couple
- • 1 KING BED NONSMOKING
- • Stayed 1 night
- • Submitted from a mobile device
N/A
First time staying there, and I was really satisfied with the whole experience. My husband said the bed was so comfortable 😌
Stayed in June 2025
-
Reviewed: May 20, 2025
Keating
United States2 Reviews9.0“Just as promised.”- • Leisure trip
- • Solo traveler
- • 1 KING BED NONSMOKING
- • Stayed 9 nights
It was clean, the bed was comfy, and the staff was friendly and efficient.
Stayed in May 2025
-
Reviewed: May 8, 2025
Feliciano
United States6 Reviews10“I recommended 100%”- • Couple
- • King Room with Roll-In Shower - Disability Access
- • Stayed 2 nights
- • Submitted from a mobile device
Nothin bad to Say Everything Was Good.
Everything was great clean and Nice Service.
Stayed in May 2025
-
Reviewed: May 6, 2025
Reddy
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Easy checkin and check out, friendly staff , great breakfast
Stayed in May 2025
-
Reviewed: April 7, 2025
Tracey
United States1 review10“Great”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
NA
Every thing
Stayed in April 2025
-
Reviewed: February 24, 2025
Kama
United States1 review8.0“I loved it, except for the few negative things I mentioned above.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The room had a smell of urine that I let the front staff know about and I had a party of 3 with only 1 wash cloth in our room so we had to share that one.
I liked the staff, the room was nice and cozy, free movie channel, and good free breakfast
Stayed in February 2025
-
Reviewed: February 15, 2025
Nyzel
United States9 Reviews8.0“Generally, it was good for an overnight stay for my family. No major problem encountered.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
1. The door in our room was a lil bit heavy to push/pull. 2. The toilet bowl flushing sound was so loud. 3. The bedside radio had a problem with volume. Suddenly it would get so loud, and the next thing it would get too low. 4. There was no socket near the head of bed. 5. There was a sidetable in between the 2 queenbeds we had, but it would be much better if there were tables on both sides as well.
I like how easy and fast it was to check in. Also, the location was just a 10-minute walk to a shopping area. Though the hotel was next to a freeway, the noise did not bother us really. Moreover, the bed, blankets and pillows were so soft and comfortable. We also like the breakfast, had a lot to offer to start our day well. Alejandra in the dining area was very helpful and smiling,too.
Stayed in February 2025
-
Reviewed: December 31, 2024
Angela
United States8 Reviews9.0Wonderful- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Felt safe to park my car there and it was neat and clean.
Stayed in December 2024
-
Reviewed: December 4, 2024
Patricia
United States4 Reviews1 helpful vote8.0“Liked my stay.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
The food at breakfast was good and i like having fresh fruit. The customer service at the desk was great, especially the person at 3:30 AM when i left was the most friendly and thoughtful person. He went out of his way to help me.
Stayed in December 2024
-
Reviewed: October 29, 2024
Tracey
United States1 review10“Love it”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Having leave
Everything
Stayed in October 2024
-
Reviewed: October 28, 2024
Louie
United States8 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
All good
Nice area , food nearby, good breakfast,clean
Stayed in October 2024
-
Reviewed: October 13, 2024
Ana
United States3 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Air conditioner
Clean
Stayed in October 2024
-
Reviewed: October 10, 2024
Miranda
United States1 review10Exceptional- • Leisure trip
- • Couple
- • 1 KING BED NONSMOKING
- • Stayed 5 nights
- • Submitted from a mobile device
Nothing
The staff were amazingly kind, sweet and helpful. 10/10 recommend this location specifically.
Stayed in October 2024
-
Reviewed: October 4, 2024
Wesley
New Zealand49 Reviews4 helpful votes10“We enjoyed our stay and found the hotel very clean and comfortable and the staff were helpful and friendly.”- • Leisure trip
- • Couple
- • 1 KING BED NONSMOKING
- • Stayed 2 nights
- • Submitted from a mobile device
N/A
Very clean, comfortable bed and pillows. The room was very spacious and there was a variety of hot and cold foods for breakfast.
Stayed in October 2024
-
Reviewed: September 17, 2024
Oscar
Mexico11 Reviews9.0“Excellent”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast
Stayed in September 2024
-
Reviewed: September 3, 2024
Jose
United States1 review10Exceptional- • Leisure trip
- • Couple
- • 1 KING BED NONSMOKING
- • Stayed 1 night
- • Submitted from a mobile device
Location
Stayed in August 2024
-
Reviewed: September 2, 2024
Omar
United States1 review10Exceptional- • Leisure trip
- • Couple
- • 1 KING BED NONSMOKING
- • Stayed 2 nights
- • Submitted from a mobile device
I am a regular customer to the Best Western.This is coming from a Regional Manager of valet services. The employees give the services and everything that us customers ask for. What does not make me happy is that before there would be a TIP box and when I had gone this pass weekend I had ask a few employees what had happened to it . Well I think it should be placed back , all the employees deserve a little extra, for all the great service that they give to all customers. Here is my info if you may have any questions Omar Luna , (510)774-1588 oluna@parkpca.com Thank you.
I enjoyed the the great Services from the front desk . Great room service when it comes to the cleaning. Most of all the Service at the breakfast in the cafeteria. The employees there are above and beyond with there services.
Stayed in September 2024
-
Reviewed: September 2, 2024
Clinton
United States3 Reviews8.0“The rooms are nice and comfortable.”- • Leisure trip
- • Couple
- • 1 KING BED NONSMOKING
- • Stayed 2 nights
- • Submitted from a mobile device
The jacuzzi is not heated and it was very dirty with bugs and tree trimmings in it.
The lighting is brighter outside of the parking lot which is good for safety concerns in evening.
Stayed in September 2024
Guests also reviewed these properties:
-
Adagio São Paulo Itaim BibiSão Paulo, Brazil
-
Hôtel Particulier - La ChamoiserieNiort, France
-
Il Cantone Del FaroTaormina, Italy
-
Pelican InnMonterey, US
-
Hotel SplendidCaorle, Italy
-
Civitas B&BCatania, Italy
-
Pensiunea BachusPiatra Neamţ, Romania
-
RiversideBelá, Slovakia
