Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. California hotel reviews
  4. San Francisco hotel reviews
  5. Reviews of Hotel Bijou - Union Square

Reviews of Hotel Bijou - Union Square This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

111 Mason Street, Union Square, San Francisco, 94102-2713, United States of America

#196 of 222 hotels in San Francisco

Guests' Choice

Review Score

Based on 156 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.4

  • Location

    6.8

  • Facilities

    6.7

  • Staff

    8.5

  • Value for money

    6.5

  • Free WiFi

    6.8

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: March 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Superior Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel

    Stayed in March 2024

  • Reviewed: January 13, 2023

    7.0
    I wish I knew the location had the most sketchy people hanging around outside beforehand.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room overlooked a busy street with a lot of screaming from people outside, glass bottles shattering in the street, and sirens. This occurred all night long. The heater in our room did not work, nor did the outlets in the bathroom.

    Friendly staff, comfortable bed, cute Art Deco decor.

    Stayed in January 2023

  • Reviewed: December 12, 2022

    7.0
    Good
    • Business trip
    • Family with young children
    • Superior Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Location, missing gym

    Staff, room

    Stayed in December 2022

  • Reviewed: December 2, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior Queen Room
    • Stayed 4 nights
    • Submitted from a mobile device

    While we were given a bigger room at check in which we appreciated a few things didn't work. The air cond only threw cold air the TV didn't work and the shower kept dripping. We were moved to another room which was better but some lighting did not work. It's often the little things....

    The location was fine. A bit noisy overnight and a bit of a rough neighbourhood these days

    Stayed in December 2022

  • Reviewed: November 18, 2022

    6.0
    good value for money but consider the location carefully
    • Business trip
    • Solo traveler
    • Superior Queen Room
    • Stayed 5 nights
    • Submitted from a mobile device

    the location relayed to the amount of homeless people and drug takers was a shock

    rooms well appointed and hotel looks like Its been recently renovated in parts.

    Stayed in November 2022

  • Reviewed: November 14, 2022

    5.0
    Location
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location is terrifying

    Stylish hotel, and very helpful staff

    Stayed in November 2022

  • Reviewed: October 30, 2022

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Superior Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    very noisy all night on street outside hotel

    good location

    Stayed in October 2022

  • Reviewed: October 25, 2022

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Superior Queen Room
    • Stayed 1 night

    Very basic hotel, but perfect for a trip where you're mainly out sightseeing anyway. Incredible location, close to Union Square for shopping and the subway station for a direct link to the airport in only 30 mins. Bonus: The beds were insanely comfortable!

    Stayed in October 2022

  • Reviewed: October 25, 2022

    7.0
    It was fine
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The room was very dark and smaller than what it looks on the pictures. For a four star hotel, I would have expected there would be a main light in the room. The lift was out of order for the three nights we were there, we were lucky to be put in a room that was on the second floor but the stairs up were very narrow for a suitcase.

    The hotel was nice and the location was great for nearby places to eat and getting on public transport. The staff were friendly

    Stayed in October 2022

  • Reviewed: September 18, 2022

    8.0
    Would have been great weren't for t broken lift and if there were less vagrants near t hotel
    • Business trip
    • Group
    • Superior Queen Room
    • Stayed 6 nights

    No lift :( ; shady neighborhood

    Location and staff

    Stayed in September 2022

  • Reviewed: August 9, 2022

    8.0
    good location to tour SF
    • Leisure trip
    • Family with young children
    • Superior Double Room with Two Double Beds
    • Stayed 5 nights
    • Submitted from a mobile device

    elevator was still closed

    stafd was helpful

    Stayed in August 2022

  • Reviewed: August 3, 2022

    7.0
    Nice Hotel - but the current management is obviously not able to keep it up.
    • Leisure trip
    • Family with young children
    • Superior Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The Elevator was still broke. I read that in reviews from a month ago and didn’t think they would not have fixed it yet. My daughter has a broken hip. Stairs are really steep. So it was not ideal… Be aware that the staff says, it will take another month or so to get a new elevator…

    Generally a very nice Hotel. The style and the design are modern but comfortable. Location is in the City Center

    Stayed in July 2022

  • Reviewed: July 31, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    lift was out of action and we were in the 6 th floor no air conditioning

    very friendly helpful staff

    Stayed in July 2022

  • Reviewed: July 22, 2022

    8.0
    Overall very nice, would stay again.
    • Leisure trip
    • Travelers with friends
    • Superior King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There was no fridge or microwave anywhere which was a bit inconvenient. There was often a man playing very loud music right out front.

    The workers were super friendly willing to lend a hand. Its within walking distance of a lot of restaurants and activities.

    Stayed in July 2022

  • Reviewed: July 20, 2022

    7.0
    We will book again in the near future.5⭐️’s
    • Leisure trip
    • Group
    • Superior Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    the elevator was not in the working order.

    The staff all were super professional and gave 5 star ⭐️ service. They were all up beat and informative d what was happening in the city.

    Stayed in July 2022

  • Reviewed: July 19, 2022

    7.0
    cool hotel, bad location, needs some upgrades, no fridge or microwave
    • Leisure trip
    • Travelers with friends
    • Superior Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    the elevator is down which they did notify us and give us a credit for, but those stairs are brutal.. 4th floor and up and down really kills your knees and lugging up and down a heavy suitcase is no small feat..

    i loved the esthetic, the staff was friendly and knowledgeable

    Stayed in July 2022

  • Reviewed: July 16, 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Superior King Room
    • Stayed 10 nights
    • Submitted from a mobile device

    surrounded by homeless and you can heat them all night and some are very verbally abusive. the breakfast is served very late especially if on a business trip lift was not working at all

    very close to union square

    Stayed in June 2022

  • Reviewed: July 11, 2022

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Superior Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The elevator was broken and there was no valet service.

    Stayed in July 2022

  • Reviewed: June 28, 2022

    7.0
    The hotel is very cute if elevator worked, also if they validated parking (since they don’t have any) and the bar would’
    • Leisure trip
    • Travelers with friends
    • Superior Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    no parking elevator was not working and to get upstairs with suitcases was a hassle since stairs are super narrow. bar wasn’t open lots of homeless

    great location since we went to pride parade

    Stayed in June 2022

  • Reviewed: June 28, 2022

    6.0
    the staff was great
    • Leisure trip
    • Group
    • Superior Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    there was no fridge in the room or AC

    the bathrooms and bar

    Stayed in June 2022

  • Reviewed: June 22, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Queen Room
    • Stayed 4 nights
    • Submitted from a mobile device

    At night it was a bit noisy outside.

    The location was perfectly situated. The rooms were spacious and the beds comfortable.

    Stayed in June 2022

  • Reviewed: June 20, 2022

    7.0
    Good
    • Business trip
    • Couple
    • Superior Queen Room
    • Stayed 2 nights

    Edge of a not very nice district

    Location

    Stayed in May 2022

  • Reviewed: June 14, 2022

    8.0
    Nice hotel in a good location
    • Business trip
    • Solo traveler
    • Superior Queen Room
    • Stayed 4 nights

    Good location, very comfortable room and nice breakfast.

    Stayed in May 2022

  • Reviewed: June 13, 2022

    8.0
    Area was sketchier than anticipated for the cost of the hotel but the rooms and staff were great
    • Business trip
    • Group
    • Superior King Room
    • Stayed 2 nights

    Elevator was broken, stairs were not very fun to climb with a suitcase :(

    Room was great, staff was amazing, breakfast was pretty good for a hotel breakfast!

    Stayed in June 2022

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: