111 Mason Street, Union Square, San Francisco, 94102-2713, United States of America
#196 of 222 hotels in San Francisco
Guests' ChoiceBased on 156 hotel reviews
6.5Cleanliness
7.4
Comfort
7.4
Location
6.8
Facilities
6.7
Staff
8.5
Value for money
6.5
Free WiFi
6.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 18, 2024
Daniel
GermanyHotel
Stayed in March 2024
Reviewed: January 13, 2023
Emily
United States of AmericaRoom overlooked a busy street with a lot of screaming from people outside, glass bottles shattering in the street, and sirens. This occurred all night long. The heater in our room did not work, nor did the outlets in the bathroom.
Friendly staff, comfortable bed, cute Art Deco decor.
Stayed in January 2023
Reviewed: December 12, 2022
Allegretto
United States of AmericaLocation, missing gym
Staff, room
Stayed in December 2022
Reviewed: December 2, 2022
Robert
AustraliaWhile we were given a bigger room at check in which we appreciated a few things didn't work. The air cond only threw cold air the TV didn't work and the shower kept dripping. We were moved to another room which was better but some lighting did not work. It's often the little things....
The location was fine. A bit noisy overnight and a bit of a rough neighbourhood these days
Stayed in December 2022
Reviewed: November 18, 2022
Simon
Australiathe location relayed to the amount of homeless people and drug takers was a shock
rooms well appointed and hotel looks like Its been recently renovated in parts.
Stayed in November 2022
Reviewed: November 14, 2022
Martinez
United States of AmericaThe location is terrifying
Stylish hotel, and very helpful staff
Stayed in November 2022
Reviewed: October 30, 2022
Denise
Irelandvery noisy all night on street outside hotel
good location
Stayed in October 2022
Reviewed: October 25, 2022
Joanne
United KingdomVery basic hotel, but perfect for a trip where you're mainly out sightseeing anyway. Incredible location, close to Union Square for shopping and the subway station for a direct link to the airport in only 30 mins. Bonus: The beds were insanely comfortable!
Stayed in October 2022
Reviewed: October 25, 2022
Clara
United KingdomThe room was very dark and smaller than what it looks on the pictures. For a four star hotel, I would have expected there would be a main light in the room. The lift was out of order for the three nights we were there, we were lucky to be put in a room that was on the second floor but the stairs up were very narrow for a suitcase.
The hotel was nice and the location was great for nearby places to eat and getting on public transport. The staff were friendly
Stayed in October 2022
Reviewed: September 18, 2022
Ashin
QatarNo lift :( ; shady neighborhood
Location and staff
Stayed in September 2022
Reviewed: August 9, 2022
Chettiyar
United States of Americaelevator was still closed
stafd was helpful
Stayed in August 2022
Reviewed: August 3, 2022
Simon
GermanyThe Elevator was still broke. I read that in reviews from a month ago and didn’t think they would not have fixed it yet. My daughter has a broken hip. Stairs are really steep. So it was not ideal… Be aware that the staff says, it will take another month or so to get a new elevator…
Generally a very nice Hotel. The style and the design are modern but comfortable. Location is in the City Center
Stayed in July 2022
Reviewed: July 31, 2022
Harriet
United Kingdomlift was out of action and we were in the 6 th floor no air conditioning
very friendly helpful staff
Stayed in July 2022
Reviewed: July 22, 2022
Smuin
United States of AmericaThere was no fridge or microwave anywhere which was a bit inconvenient. There was often a man playing very loud music right out front.
The workers were super friendly willing to lend a hand. Its within walking distance of a lot of restaurants and activities.
Stayed in July 2022
Reviewed: July 20, 2022
Yolanda
United States of Americathe elevator was not in the working order.
The staff all were super professional and gave 5 star ⭐️ service. They were all up beat and informative d what was happening in the city.
Stayed in July 2022
Reviewed: July 19, 2022
Amber
United States of Americathe elevator is down which they did notify us and give us a credit for, but those stairs are brutal.. 4th floor and up and down really kills your knees and lugging up and down a heavy suitcase is no small feat..
i loved the esthetic, the staff was friendly and knowledgeable
Stayed in July 2022
Reviewed: July 16, 2022
Sajal
United Kingdomsurrounded by homeless and you can heat them all night and some are very verbally abusive. the breakfast is served very late especially if on a business trip lift was not working at all
very close to union square
Stayed in June 2022
Reviewed: July 11, 2022
Jordan
United States of AmericaThe elevator was broken and there was no valet service.
Stayed in July 2022
Reviewed: June 28, 2022
Rosa
United States of Americano parking elevator was not working and to get upstairs with suitcases was a hassle since stairs are super narrow. bar wasn’t open lots of homeless
great location since we went to pride parade
Stayed in June 2022
Reviewed: June 28, 2022
Hannah
United States of Americathere was no fridge in the room or AC
the bathrooms and bar
Stayed in June 2022
Reviewed: June 22, 2022
Gabriela
SwitzerlandAt night it was a bit noisy outside.
The location was perfectly situated. The rooms were spacious and the beds comfortable.
Stayed in June 2022
Reviewed: June 20, 2022
John
AustraliaEdge of a not very nice district
Location
Stayed in May 2022
Reviewed: June 14, 2022
Victor
NetherlandsGood location, very comfortable room and nice breakfast.
Stayed in May 2022
Reviewed: June 13, 2022
Alexandra
United States of AmericaElevator was broken, stairs were not very fun to climb with a suitcase :(
Room was great, staff was amazing, breakfast was pretty good for a hotel breakfast!
Stayed in June 2022
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