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  5. Reviews of Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, an IHG Hotel 3 stars

5855 Rockville Road, Indianapolis, IN 46224, United States

#90 of 151 hotels in Indianapolis

Guests' Choice

Review score

Based on 262 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.9

  • Location

    7.8

  • Facilities

    7.6

  • Staff

    8.6

  • Value for money

    7.5

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 20 April 2024

    8.0
    Good hotel for sports tournaments. Will stay again.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night

    Wish there had been non-dairy milk options for coffee and cereal.

    Great pool. Friendly staff. Tolerant of loud, young athletes running around. Breakfast was good for most everyone.

    Stayed in April 2024

  • Reviewed: 20 February 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The late check in

    Stayed in February 2024

  • Reviewed: 15 February 2024

    8.0
    Alright
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    My room key’s stopped working so I got woke up at 11pm to let my son in and to get new key cards

    Location

    Stayed in February 2024

  • Reviewed: 6 October 2023

    7.0
    Modern and close to airport
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    They were renovating, so it interfered with breakfast service as well as the lift. The swimming pool was also closed as the result :( I still have cement stain on the wheels of my luggage

    Beautifully renovated spacious & clean rooms, near airport. Staff specially the Manager very friendly. There is a great Mexican restaurant, Los Patios within a couple of minutes walk from the hotel.

    Stayed in July 2023

  • Reviewed: 2 October 2023

    7.0
    Place was beautiful, but would not stay again because of the owner.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The owner was a monster. The first morning we were there about 8:30-9:00am, there was a man SCREAMING for about 20 minutes. At first I thought it was upstairs, but I went to our door I realized it was coming from the lobby. The man was very angry, I knew it was a woman at the front desk so I went to confront the man. It was a middle age Indian man screaming, walking around the hotel complaining about something to somone over the phone. He was yelling at all the staff in a room right off the main lobby and screamed "MOVE ALL THIS S××T OVER THERE!!". I found out later that was the owner and this is not a rare occurrence. The second night there must have been a furniture moving conference or an underground wrestling match above us that lasted until about 12:30. The second issue is not the hotels fault, but the first issue with the owner absolutely is. No one deserves a boss like that.

    The staff was awesome. The room was also nice.

    Stayed in September 2023

  • Reviewed: 10 September 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    So noisey. We could not sleep for doors slamming and hollering in hallway.

    Location and how clean it was

    Stayed in September 2023

  • Reviewed: 12 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Pool was out of service. We picked a pool specifically with a pool due to have teens with us.

    Stayed in July 2023

  • Reviewed: 8 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The room that the toilet and shower are in is really too small. If either of us was a larger person, the room would be too small. The microwave door seemed to stick as it was hard to open.

    We really liked that the room was newly remodeled! I really liked the colors and that there is no carpet. I liked that I could get ready at the sink while my sister took a shower and vice versa.

    Stayed in July 2023

  • Reviewed: 1 August 2023

    6.0
    Just a necessary evil to stay there
    • Business trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 6 nights
    • Submitted via mobile

    Employees with attitude

    Location

    Stayed in July 2023

  • Reviewed: 11 July 2023

    8.0
    Good for what I needed but probably won’t stay again
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed wasn’t very comfortable and the parking lot as horrible if you didn’t park early. I didn’t like that the parking lot was shared with the Motel 6 because there were some shady people at the Motel 6 just hanging in the parking lot

    Good for what I needed, the staff was great and one guy just gave me what I was trying to purchase from the little food section.

    Stayed in July 2023

  • Reviewed: 27 June 2023

    7.0
    Nice hotel, especially for an airport hotel.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    No chair at the desk. The microwave smelled from previous uses.

    Bed was very comfortable. Room was generally clean.

    Stayed in June 2023

  • Reviewed: 25 June 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Traffic noise all night

    Front desk assistant was a 10 out of 10

    Stayed in May 2023

  • Reviewed: 4 April 2023

    6.0
    nice little get away with a couple small flaws
    • Leisure trip
    • Couple
    • Executive King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    I spent extra for a jacuzzi room but we couldn’t get it to work. Also there was water damage on the ceiling but I’m guessing that’s why it’s being renovated.

    the entire staff were a dream and super friendly

    Stayed in April 2023

  • Reviewed: 29 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The indoor pool was a nice size but was not well heated. The air temperature in the pool room felt too cold and the water temperature was not warm enough

    The hotel and rooms were clean. Beds were comfortable. Hotel staff were extremely polite and friendly. The breakfast buffet was delicious and included a great variety of food- better than most hotels I have been to!

    Stayed in March 2023

  • Reviewed: 16 January 2023

    6.0
    Pleasant
    • Family with young children
    • Executive King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    We traveled with three people and had a room with a pull out couch and king bed. No bedding could be found for the pull out. We managed to get sheets eventually but no pillows or blankets

    Pool was nice and clean

    Stayed in December 2022

  • Reviewed: 27 November 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    bathtub was clogged

    staff was very nice

    Stayed in November 2022

  • Reviewed: 23 November 2022

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    too dry

    good staff

    Stayed in November 2022

  • Reviewed: 9 October 2022

    7.0
    The room was clean. The person at the front desk at check out was very unprofessional - which is common these days.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The dining area could have been much cleaner. The hot food was sub par. Always grateful for cereals & such when that happens.

    The rooms were clean for the most part. Our room smelled fresh - hard to find these days.

    Stayed in October 2022

  • Reviewed: 19 September 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Executive King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    There were some definite miscommunications between Booking and the actual hotel. While they didn't ruin the trip, they were still frustrating. The confirmation info we received said the deposit amount would be $25, whereas when we checked-in we were told it was $150. The hotel also did not accept Discover, which is what our bank uses for debit cards. Booking did not mention this type of payment wasn't accepted which caused some stress when we tried to check in and instead had to use a different card.

    Liked the amount of space in our suite, as well as the jetted bath tub.

    Stayed in September 2022

  • Reviewed: 29 August 2022

    8.0
    Rooms were clean and the staff was polite and accommodating.
    • Leisure trip
    • Solo traveller
    • Twin Room - Mobility Access with Bath Tub
    • Stayed 3 nights

    Hotel is a little dated and the elevator is slow to respond.

    Location was near my destination.

    Stayed in July 2022

  • Reviewed: 13 July 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Executive King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    It was not a big deal to me, but I thought the jacuzzi was in the room as a separate entity (based on the pictures) but it was just the tub for the shower. Didnt impact my stay. Everything else was great.

    Stayed in July 2022

  • Reviewed: 6 July 2022

    6.0
    Pleasent but a little over priced
    • Leisure trip
    • Couple
    • Executive King Suite with Sofa Bed
    • Stayed 6 nights
    • Submitted via mobile

    rooms were a little dated and I do not feel that it was worth the 1500 dollars that I paid but it was pleasant

    liked the size of the rooms and location

    Stayed in July 2022

  • Reviewed: 22 June 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Didn't take cash at all for anything and it said they had a hot tub and that was wrong that was one reason I chose this hotel was disappointed in that completely. And the blankets didn't smell all that great

    Beds were comfortable and breakfast was great

    Stayed in June 2022

  • Reviewed: 3 June 2022

    8.0
    Great staff , excellent location.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 6 nights
    • Submitted via mobile

    Shower area needs updated / remolded

    Excellent location , room size …

    Stayed in May 2022

Showing 1 – 25

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