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  5. Reviews of Candlewood Suites Indianapolis Northwest by IHG

Reviews of Candlewood Suites Indianapolis Northwest by IHG This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

7455 Woodland Drive, Indianapolis, IN 46278, United States

#110 of 147 hotels in Indianapolis

Guests' Choice

Review Score

Based on 74 hotel reviews

7.3

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.2

  • Location

    8.5

  • Facilities

    7.8

  • Staff

    8.6

  • Value for money

    8.0

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 25, 2025

    6.0
    Other than loud bumping noises it was good!
    • Leisure trip
    • Family with young children
    • Studio Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Both morning’s was a lot of bumping and jumping that woke us up coming from the floor above!!!!

    Clean, comfortable

    Stayed in August 2025

  • Reviewed: December 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Studio Queen Suite
    • Stayed 1 night

    No Breakfast

    Stayed in December 2024

  • Reviewed: November 25, 2024

    8.0
    My stay was okay for the occasion I was in town for.
    • Leisure trip
    • Solo traveler
    • Studio Queen Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    I didn't like the view out the window.

    I liked the location.

    Stayed in November 2024

  • Reviewed: June 17, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Studio Queen Suite
    • Stayed 21 nights
    • Submitted from a mobile device

    The refrigerators in the rooms need to be checked that they are functioning properly. The one in my room did not freeze anything and the ice maker didn't work.

    The room was clean and the staff friendly and helpful. I also like the location as it's close to the interstate.

    Stayed in June 2024

  • Reviewed: May 29, 2024

    7.0
    Nice place to stay and close to place's we went.
    • Leisure trip
    • Couple
    • Studio Queen Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Bathroom needs work

    Room nice size, kitchen nice.

    Stayed in May 2024

  • Reviewed: October 24, 2023

    8.0
    It was nice
    • Leisure trip
    • Couple
    • Studio Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    No pool or breakfast

    Clean and kitchen

    Stayed in October 2023

  • Reviewed: August 15, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Studio Queen Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    I didn't like that I was there 5 days 4 night & housekeeping never came to see if I needed service. I had to get towels and bed covering from the front desk & change the bed myself.

    The room had a lot of room and the bed & pillows were extremely nice

    Stayed in August 2023

  • Reviewed: July 20, 2025

    10
    Definitely will stay again
    • Leisure trip
    • Couple
    • Studio Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Liked everything

    The room was perfect clean and the bed was sooo comfortable

    Stayed in July 2025

  • Reviewed: June 11, 2025

    2.0
    Watch for bugs
    • Leisure trip
    • Solo traveler
    • Studio Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    No ice machines working, no power in the area that had drinks for sale, the next morning I turned on the light and found a bug in my room on the 4th floor. Showed the front desk a picture and they said that makes me itch. I asked what I needed to do to protect myself and they said shake out my clothes. Lots of furniture outside in the parking lot

    Staff is amazing. Room was newly remodeled and very comfortable.

    Stayed in June 2025

  • Reviewed: April 9, 2025

    10
    Great stay! We'll be back!
    • Leisure trip
    • Couple
    • Studio Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    Very clean, comfortable, great costumer service

    Stayed in March 2025

  • Reviewed: March 17, 2025

    3.0
    Off the list
    • Leisure trip
    • Family with young children
    • Studio Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Musty stale odor throughout the facility. Bugs in the room. I didn’t like the bugs in my room.

    I didn’t. This is a transient facility. Lazy staff. Fortunately it was just an overnight stop.

    Stayed in March 2025

  • Reviewed: July 22, 2024

    10
    The Kitchen
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    We didn't see or experience anything that we didn't like.

    Met Eugene at the desk he was professional and friendly. My 4 year old and wife were very excited about the room with a kitchen and my son opened every drawer to show me all the cooking ware that was available for us. It was an awesome experience been there for just a couple of hours. Everything was neat and clean. Parking availability was excellent. We felt safe. Amenities were excellent.

    Stayed in July 2024

  • Reviewed: June 29, 2024

    1.0
    I didn't stay the two nights I booked.
    • Business trip
    • Solo traveler
    • One-Bedroom King Suite with Communications Accessible Roll-In Shower
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was very outdated. It was clean however the furniture was old and stained. The mattress on the bed was flimsy and uncomfortable. When I check in to hotel I expect to at least meet or be above my current living quarters. This was way below. I asked for another room and the woman told me they were about to upgrade this month. That wouldn't help me that particular weekend. The staff were friendly but the hotel is is below standards.

    Stayed in June 2024

  • Reviewed: June 26, 2024

    2.0
    Will not be staying at a Candlewood again.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Communications Accessible Roll-In Shower
    • Stayed 2 nights
    • Submitted from a mobile device

    Broke ice machine, washer and dryer, no breakfast

    Did not have breakfast

    Stayed in June 2024

  • Reviewed: May 31, 2024

    4.0
    Total n ightmare and if it weren't for the INDY 500 being in town would have left 5 minutes afyter
    • Business trip
    • Solo traveler
    • Studio Queen Suite with Accessible Tub
    • Stayed 16 nights

    House keeping service was soooooo bad. Shower was held together with zip ties for shower head, Kitchen equipment was total junk and way under equiped . Chair for desk was broken. Main Door was falling off hinge making shutting the door all the way real hard thing to do.

    not much

    Stayed in May 2024

  • Reviewed: May 26, 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Studio Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    N/a

    Great customer service

    Stayed in May 2024

  • Reviewed: May 1, 2024

    1.0
    My stay was fair until they stole money off of my card.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Communications Accessible Roll-In Shower
    • Stayed 1 night
    • Submitted from a mobile device

    I was there for a week and paid every two days. They took $405 off my account without my permission saying that I was there three days without pay when they would not even allow me to be there a little past check out time before they made me pay for the next night when i went n had a complaint they tried to say that I never paid them and I was stay there for free, like there is anyway possible that they would allow that to happen. So now I am out of $405 and just because I made a complaint, they put me on the trespassing list

    The location is by plenty of restaurants

    Stayed in April 2024

  • Reviewed: April 13, 2024

    9.0
    Worked for us
    • Leisure trip
    • Couple
    • Studio Queen Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    No pool hot tub

    Close to my sister, simple, great people, kitchen available

    Stayed in April 2024

  • Reviewed: April 6, 2024

    10
    It was comfortable, they were super sweet and helpful.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Room with Two Queen Beds and Mobility Accessible Tub - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I wish it had a pool but doesn’t mean I won’t stay here again! (:

    It was easy to get around and clean!

    Stayed in April 2024

  • Reviewed: March 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Studio Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Would of liked a king bed

    Stayed in March 2024

  • Reviewed: March 11, 2024

    2.0
    Don't waste your money!
    • Leisure trip
    • Couple
    • Studio Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    There was roaches in the first room we were in. The floor was dirty. There was droppings in the cupboards.

    Close to where we were going for the weekend. The office manager is amazing and definitely does her job correctly!

    Stayed in March 2024

  • Reviewed: March 3, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Studio Queen Suite with Accessible Tub
    • Stayed 1 night
    • Submitted from a mobile device

    Free laundry machines

    Stayed in March 2024

  • Reviewed: March 2, 2024

    1.0
    Very Poor
    • Family with young children
    • Studio Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    They over charged me twice and didn't fix the situation

    Nothing

    Stayed in February 2024

  • Reviewed: October 2, 2023

    2.0
    I was able to sleep and shower but I was not comfortable and felt a bit unsafe.
    • Leisure trip
    • Solo traveler
    • Studio Queen Suite with Accessible Tub
    • Stayed 1 night
    • Submitted from a mobile device

    The walls are so thin that I could hear the guests in the next room breathing and coughing. Some of the guests were also running and screaming down the halls late at night but it seems that the night audit did not make their rounds to keep the noise down. As someone who has worked in the hospitality industry for 14 years, it was a bit much.

    The room and bathroom were clean! I didn’t have to worry about cleaning things myself first.

    Stayed in October 2023

Showing 1 - 25

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