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  5. Reviews of Candlewood Suites Polaris, an IHG Hotel

Reviews of Candlewood Suites Polaris, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

8515 Lyra Drive, Columbus, OH 43240, United States of America

#95 of 149 hotels in Columbus

Guests' Choice

Review Score

Based on 635 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.8

  • Location

    8.6

  • Facilities

    7.7

  • Staff

    8.0

  • Value for money

    7.7

  • Free WiFi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 11, 2024

    6.0
    I have no words. Thankful for the understanding staff, though.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Got to our room, it Smelled like marijuana so we opened the windows to try and knock it out. That didn’t help. We had 3 kids with us so we weren’t comfortable keeping them in there so we went to the front desk to inform them. They had no issues and moved us immediately. 2nd room didn’t have enough sleep space for all of us and once again they were exceptional with moving us. Final room was good. We were out for the evening and got back to the room that night a little after 10. Once we were in the room, we hadn’t had enough time to set our things down and the phone was ringing with a noise complaint. While we heard people around us all night, we didn’t complain. Nothing out of the ordinary when staying at a hotel. Decided to go ahead and check out the next day. We were supposed to stay 2 nights but didn’t think our 2 year old would sit on the bed for another 24 hours without making a peep. The following morning we got up. Our feet hadn’t hit the floor but to go to the bathroom to shower. At a little after 10 AM, we received another call to confirm we were checking out early and to receive another noise complaint on our 2 year old that hadn’t even gotten a start to her day. We quickly packed our things and left. I want to add that the manager on duty was more than apologetic and understanding. So if you have small children who aren’t able to sit on the couch or bed, don’t stay here. I feel the walls and ceiling are just too thin. All noise carries way too easily considering we heard every step of the large person above us; the intoxicated people yelling at their child at 2 in the morning; and the folks across from us having a good time talkin about Fortnite.

    The friendliness of the staff. They were great and exceeded expectations.

    Stayed in April 2024

  • Reviewed: April 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Shower wasn’t very hot. No free breakfast.

    Affordable. Location. Spacious.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room - Mobility Access Roll in Shower/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Had a fire alarm both nites we were there the building is non smoking but had neighbors that filled their room with smoke. Not just cigarettes, weed as well.

    Very nice for the money probably should be a 4 star hotel. The fitness center and laundry room were very nice and clean and the pool and hot tub were great as well. The room was very nice the living area was separated from the bed room and bathroom was also separated had a full size refrigerator and dishwasher microwave and hot plate in the kitchenette

    Stayed in March 2024

  • Reviewed: March 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was piles of laundry and other items in the hallway that you had to walk around when others were coming your way

    Stayed in March 2024

  • Reviewed: March 17, 2024

    8.0
    Comfortable and reasonable
    • Business trip
    • Solo traveler
    • Queen Studio Suite - Hearing Accessible/ Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was comfortable. The room was clean. Just lacked outlets for charging phones. I had to go buy an adapter.

    Stayed in March 2024

  • Reviewed: March 1, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio Suite - Hearing Accessible/ Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not very soundproof, the bed was not comfortable. booking said my price included taxes and fees but credit card was charged more

    Clean and good amenities

    Stayed in February 2024

  • Reviewed: February 15, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Overall the room was good, our bathroom toilet was Leaking water

    I love the comfort of having a kitchen, The location is fantastic. All the shopping areas & restaurants here is wonderful.

    Stayed in February 2024

  • Reviewed: January 10, 2024

    7.0
    OK for the price paid
    • Leisure trip
    • Solo traveler
    • Queen Studio - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room needed updating. Safety on the door was wobbly.

    I didn't see ant breakfast so I didn't bother after the 1st day.

    Stayed in December 2023

  • Reviewed: November 28, 2023

    8.0
    Pretty darn good.
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite - Hearing Accessible/ Non-Smoking
    • Stayed 3 nights

    The TV kept changing volume on its own and not just during commercials.

    The quiet.

    Stayed in November 2023

  • Reviewed: November 24, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 4 nights

    Cooking utensils. cook ware were less

    Room was clean, Bed was big, you can change and get a new towel is you want

    Stayed in November 2023

  • Reviewed: October 1, 2023

    7.0
    It was ok, would probably not stay there again.
    • Leisure trip
    • Couple
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room smelled and was dirty. The tv remote was covered in food or something, the table between the beds was dirty and the bathroom floor was dirty.

    The location

    Stayed in September 2023

  • Reviewed: September 28, 2023

    7.0
    X
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No breakfast. Elevator smelled like weed.

    X

    Stayed in September 2023

  • Reviewed: September 19, 2023

    7.0
    Would have been perfect if we couldn’t hear the kids in the room next door.
    • Leisure trip
    • Travelers with friends
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The walls need sound proofed. There were kids in the room next to us that we could hear just about every word they said.

    So convenient to nearby shopping. Right off the freeway. The room was really cute and well laid out.

    Stayed in September 2023

  • Reviewed: August 20, 2023

    8.0
    great hotel, worth the price!
    • Business trip
    • Solo traveler
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 1 night

    no complaints

    very nice and clean hotel. good service and facilities.

    Stayed in May 2023

  • Reviewed: August 19, 2023

    8.0
    Stayed one night and I enjoyed it
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Honestly nothing was good

    Was good

    Stayed in August 2023

  • Reviewed: July 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    small tv

    nice room, comfortable bed, and nice kitchenet

    Stayed in July 2023

  • Reviewed: June 29, 2023

    6.0
    could have been okay if booking. com had not messed up my reservation.
    • Leisure trip
    • Couple
    • One-Bedroom Suite - Non-Smoking
    • Stayed 3 nights

    Did not have my reservation.

    they had rooms available

    Stayed in June 2023

  • Reviewed: June 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Studio - Non-Smoking - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Pretty decent hotel I have no complaints

    Stayed in May 2023

  • Reviewed: June 11, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Only had one fork with one spoon in the room. Went went to the front desk asked the person at the desk for additional silverware he said that he would find some and bring to us never did told me I could use plastic forks and spins from the food station .

    Was in a good location rooms were clean

    Stayed in June 2023

  • Reviewed: June 1, 2023

    7.0
    Had a nice stay. For the price, would stay here again. Would just hope to have a room without an odor next time.
    • Leisure trip
    • Family with young children
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room had a smoky, mildew type smell (even though it was a non smoking room). Had to spray air freshener each time we entered the room. Shower had a mildew spot above it and there was a strong odor when taking a shower, we think it was from the shower curtain. Room did not appear to be dirty, just had an odor.

    Convenient to shopping and dining. Great price for a full suite. Beds were very comfortable and roomy.

    Stayed in May 2023

  • Reviewed: April 23, 2023

    8.0
    It did it's job for the time we were visiting and was a very comfortable hotel.
    • Leisure trip
    • Family with young children
    • Studio - Non-Smoking - Hearing Accessible
    • Stayed 2 nights

    Some of the staff at the front desk were a little rude.

    The room was huge and very comfortable, it was also in a great location near everything we needed for our visit.

    Stayed in March 2023

  • Reviewed: April 22, 2023

    8.0
    Good value, convenient, affordable, comfortable place to stay
    • Leisure trip
    • Couple
    • Queen Studio - Disability Access/Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Floor wasn’t clean. Walked in bare feet in room caused muddy-ish foot prints in shower.

    No breakfast offered that I’m aware of.

    Stayed in April 2023

  • Reviewed: April 15, 2023

    7.0
    Would liked to have had a less expensive stay or one with breakfast.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No coffee available in room

    Stayed in March 2023

  • Reviewed: April 3, 2023

    6.0
    Will not consider or recommend staying with this company again.
    • Leisure trip
    • Family with young children
    • Queen Suite - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Specifically picked this location because there was a hot tub. Upon arriving we changed & went straight for the hot tub, only to find there were about 12 kids playing it. so we went back to our room to get ready for bed. My daughter was to sleep on the sofa couch, there were no linens available in room requested for 3. Called front desk & had to go downstairs to get all bedding for sofa couch & prepare bed. The sofa couch clearly needed replaced, it was very worn down & uncomfortable. During the entire stay, we had 0 hot or even warm water to shower.

    Price, location, size of rooms, sofa couch, fact that there was pool & a hot tub.

    Stayed in April 2023

Showing 1 - 25

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