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  5. Reviews of Canopy By Hilton Portland Waterfront

Reviews of Canopy By Hilton Portland Waterfront This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

9 Center Street, Portland, ME 4101, United States

#1 of 26 hotels in Portland

Guests' Choice

Review Score

Based on 474 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.4

  • Location

    9.6

  • Facilities

    9.3

  • Staff

    9.4

  • Value for money

    8.3

  • Free Wifi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 16, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights

    Breakfast was a disappointment. We had paid extra to include breakfast and expected it to be relaxing and easy. It was like a zoo. There was a very long line to sit and a long wait to get the food we ordered. Hotel guests stood in the same line as people from outside.

    The staff were very helpful. Room clean and comfortable and location excellent.

    Stayed in September 2025

  • Reviewed: August 21, 2025

    9.0
    Must stay!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Waterfront View
    • Stayed 3 nights
    • Submitted from a mobile device

    I found our room ( 634 ocean view next to the large to he a big noisy when they closed.

    Great location, very clean and very helpful staff. Restaurants had amazing food. The rooftop lounge/bar had exceptional views.

    Stayed in August 2025

  • Reviewed: August 18, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Staff was very knowledgeable and eager to help. Would stay at Canopy on future trips to Portland.

    Stayed in July 2025

  • Reviewed: August 16, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was excellent - very attentive service, great room, good location, very clean

    Stayed in August 2025

  • Reviewed: August 12, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Super clean. Great staff. Perfect easy stay.

    Stayed in August 2025

  • Reviewed: August 4, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Maters was too soft

    Design, comfort, organizer's, team All great

    Stayed in August 2025

  • Reviewed: July 26, 2025

    9.0
    A fabulous break from reality, with minor nitpicking about the room furnishings.
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The pillows were a choice between overly soft or rock hard, which killed my neck. The coffee machine in the room didn’t work.

    The staff were so wonderful to us, the room was gorgeous and the shower was transcendent.

    Stayed in July 2025

  • Reviewed: July 19, 2025

    10
    We would stay here again in a heartbeat.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    We loved this hotel! Lovely room, very responsive staff, good restaurant, fun rooftop bar, great location.

    Stayed in July 2025

  • Reviewed: June 20, 2025

    10
    Location…staff…great coffee shop with fabulous breakfast and lunch
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds and Waterfront View
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Lovely and hospitable staff / the absolute best small refrigerators! They are a drawer into which taller bottles or thermos’ were able to stand up!

    Stayed in June 2025

  • Reviewed: June 19, 2025

    8.0
    Best hotel in downtown
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Ice machine and elevator dysfunctional for part of stay.

    Great bed! Free music Friday night Free coffee Great location

    Stayed in June 2025

  • Reviewed: April 18, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Clean, good location, excellent food at the rooftop lounge, and awesome staff

    Stayed in April 2025

  • Reviewed: April 8, 2025

    10
    I would recommend canopy to family in friends
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Only complaint is the roof top bar closed to early

    The staff was extremely friendly! Everything was clean and the staff was acknowledgeable about the area to share great suggestions

    Stayed in April 2025

  • Reviewed: April 1, 2025

    10
    Lovely stay in Canopy by Hilton
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    N/A

    Beautiful spacious rooms. Most comfortable bed. Friendly, helpful staff. In great location close to fantastic restaurants and bars.

    Stayed in March 2025

  • Reviewed: March 30, 2025

    9.0
    Would absolutely stay again!
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The only thing we had trouble with was the expresso maker in the room. The cups were too big to fit properly and we had to Google what the flavors were but that was a fun group project for us, lol

    The rooms were beautiful and clean, tons of restaurants within walking distance was a big plus for us too!

    Stayed in March 2025

  • Reviewed: March 28, 2025

    10
    The hotel went out of its way to make us feel welcomed and comfortable
    • Leisure trip
    • Couple
    • Premium King Room with Waterfront View
    • Stayed 1 night
    • Submitted from a mobile device

    We wish we could have done another night. It was so relaxing!

    I mentioned to staff that we had come to town for a planned induction the following morning and asked for them to do anything that would help make it peaceful and they gave us a card, a stuffed animal, a book and a cookie and checked in with us to see if there was anything else they could do.

    Stayed in March 2025

  • Reviewed: March 27, 2025

    10
    Hyper
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    None

    All

    Stayed in March 2025

  • Reviewed: March 9, 2025

    9.0
    Comfortable, modern at a decent price
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    not much to say

    The hotel was very nice with a modern design. I really liked the lobby. Room was clean and all the amenities were great. Parking was easy. Staff were friendly and helpful.

    Stayed in February 2025

  • Reviewed: March 7, 2025

    10
    Excellent location and value
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The lobby bar is never open but the roof bar is lovely.

    Great location and always clean and comfy

    Stayed in March 2025

  • Reviewed: March 1, 2025

    10
    We had a great time, the staff was amazing!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing it was perfect!

    It was beautiful! Loved everything about it!

    Stayed in February 2025

  • Reviewed: February 22, 2025

    10
    We would stay here again in a heartbeat!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Overall we loved our stay, but the sliding bathroom door was a bit cumbersome and didn’t fully close so it wasn’t as…private as it should be lol. We could’ve also used another lamp or two as the room was a bit dark, but entryway and bathroom mirror lights were nice and bright. The only thing that caught us a bit off guard was the $40/day valet (all attendants were prompt and professional!) we just didn’t realize valet was mandatory. We did visit during the winter and drove up during a snowstorm having to use the valet did end up being very convenient. Aside from these minor things we would still give this hotel 5 stars! We had a great time, thanks for making it extra special for us. -Laura & Lulu :)

    The property is beautiful and immaculately clean. The hotel staff was amazing, truly everyone was so helpful and kind. I mentioned that it was my partner and i’s anniversary and we were so happy to see macarons, wine cocktails and a lovely card set up in our room when we arrived. The card had 2 women on the front which really was a lovely touch and made us feel incredibly welcome! Our room was quite large and had everything we needed—the beds were very comfortable and we had plenty of space to hang clothes, store suitcases etc. we also loved the convenience of having a water/ice machine on our floor and the 2 glass bottles in our room. Valet service was convenient and timely as well.

    Stayed in February 2025

  • Reviewed: February 6, 2025

    9.0
    Rooftop bar is amazing. Great place to stay for a birthday weekend with friends!
    • Leisure trip
    • Travelers with friends
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms and lobby area is very nice.

    Stayed in December 2024

  • Reviewed: February 5, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was extremely soft.

    Beautiful property. Great vibe. Friendly helpful staff.

    Stayed in February 2025

  • Reviewed: February 3, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    The room was a little loud.

    The 12 pm checkout was great, and having breakfast available until 2 pm is fantastic. Loved being able to walk to all our planned events.

    Stayed in February 2025

  • Reviewed: February 3, 2025

    10
    Nice comfortable stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room , Luna bar, common areas

    Stayed in February 2025

Showing 1 - 25

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