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  5. Reviews of Garner Hotel Liberty Lake by IHG

Reviews of Garner Hotel Liberty Lake by IHG This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2327 N Madson Street, Liberty Lake, 99019, United States

#1 of 1 hotels in Liberty Lake

Guests' Choice

Review Score

Based on 220 hotel reviews

6.4

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.3

  • Location

    7.6

  • Facilities

    6.5

  • Staff

    7.5

  • Value for money

    6.8

  • Free Wifi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 26, 2025

    7.0
    The stay was nice, And the employees were very kind and helpful.
    • Business trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night

    The breakfast was good with many choices. The only downfall the cranberry juice was out.

    Stayed in February 2025

  • Reviewed: February 22, 2025

    7.0
    nice room bathroom was too small
    • Leisure trip
    • Couple
    • King Room with Whirlpool Bath - Accessible/Non-Smoking
    • Stayed 2 nights

    refrigerator leaked in the room

    hot tub in the room

    Stayed in January 2025

  • Reviewed: February 9, 2025

    5.0
    I hope this dosent meet the standards of the Hotel.
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The receptionist didnt treat me like a guest in good standing and it was a long debate over the room he gave me. I reserved a King Suite, , he put me in a standard room. I had to debate it for 20 minutes and he checked my reservation on my phone. I still had to show him the header " King Suite" . We booked for 2 nights. and he checked the suite and it wasn't occupied. Then he couldnt give me the room because it was booked for someone else the following night. I felt that it was not very professional nor courtious. The room pictured on my reservation was acctually that room in the firsf place. I was not allowed to have it because the checkout time was 11am and check in was 3pm and he felt it was to short a time frame for the room to be preped for the following day. Totally rude and inaccurate, as well an insult and was nothing in the way of helpful or friendly. He put us in the 3rd choice of smaller less impressive room and the suite remained vacant for the conveinence of the future guests. I found this to be insulting and I dont feel they have a very professional way of treating people. I have stayed there over a dozen times. I have always stayed in there suites. I always leave the room clean and take my garbage out. I tip all the staff and remain offended by the actions taken and the lack of interest toward my comfort .

    I enjoy the location and its quiet.

    Stayed in February 2025

  • Reviewed: December 16, 2024

    7.0
    Very clean and nice. Great breakfast. Well will be back
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night

    Really noisy. Other patrons are really rude and inconsiderate when they enter the common hallways late at night and have no sense of other peoples needs. Feral people

    Breakfast was the best I have ever had for a motel breakfast. Excellent.

    Stayed in December 2024

  • Reviewed: November 26, 2024

    5.0
    Overall, the hotel was nice and fun to stay in but the staff are 100% slacking on almost everything, it made me uncomfor
    • Couple
    • King Room with Whirlpool Bath - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was very poorly cleaned. Spots all over the walls, rings from cups on the night stands, loads of dust and crumbs behind furniture, marks on the floor in the bathroom, marks in the bathtub, the shampoo and conditioner bottles were almost empty and looked smashed. As for the staff, when we arrived the man at the front desk literally did not say a single word other than our room number, made us a little uncomfortable. Breakfast tasted horrible, especially the eggs.

    The jacuzzi was spotlessly clean and worked amazing it was so fun. The bed was also very clean and pretty comfortable to say the least. The room also smelt very nice and the heater worked very well, maybe even too well!

    Stayed in November 2024

  • Reviewed: November 16, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I did find it kind of strange that they only have 1 door to enter the building

    I noticed that the room that I booked was to small when I arrived so I asked the front desk if there’s anyway we could get a more spacious room and they didn’t hesitate. 24 hour pool/spa, complimentary breakfast, comfortable beds and great staff

    Stayed in November 2024

  • Reviewed: September 26, 2024

    7.0
    Comfy but not close to anything
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not situated close to amenities if without a vehicle, as we were.

    Pleasant staff, comfortable, good-sized room.

    Stayed in September 2024

  • Reviewed: July 31, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Facilities very tired with poor workmanship. Prices high for a property in need of renovation.

    Limited choices but really nice baked scones.

    Stayed in July 2024

  • Reviewed: June 17, 2024

    5.0
    Never again..
    • Leisure trip
    • Family with young children
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Too many loud noises from kids up and down the hall, doors shutting. Other guests not realizing they were not the only people staying there. Non of this was the fault of the staff.

    Comfortable bed, nice staff

    Stayed in June 2024

  • Reviewed: June 14, 2024

    7.0
    Okay for the price
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was non existent. No breads,or bagels, no warm food. To go bags provided but needed microwave to warm sandwich. We checked in the key so no place to warm it.

    Rooms clean lobby was decent

    Stayed in June 2024

  • Reviewed: June 9, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was a tired hotel

    Stayed in June 2024

  • Reviewed: June 4, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    As above

    Breakfast was terrible. Looks like it was setup in an old conference room. Toaster didn’t work, choices of food was terrible. Don’t bother basically.

    Stayed in June 2024

  • Reviewed: June 4, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Hallways blocked with cleaning carts all day. Doors left open to laundry areas..buckets of chemicals sitting in open areas with easy access by anyone including children. Noise

    Stayed in June 2024

  • Reviewed: June 3, 2024

    5.0
    Disappointed
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Under renovation and the rooms were not renovated nicely. Pieces of the floor were missing, sink was clogged. I will never stay here again.

    Location.

    Stayed in June 2024

  • Reviewed: May 12, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was not great. Very limited choice

    Location

    Stayed in May 2024

  • Reviewed: May 9, 2024

    7.0
    much needed, THANK YOU!
    • Leisure trip
    • Couple
    • King Room with Whirlpool Bath - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    room could of been decorated different i guess

    it was nice and quiet. excellent for what i needed it for, the quiet.

    Stayed in May 2024

  • Reviewed: April 30, 2024

    6.0
    Front clerk was extremely friendly. Made you feel at home. Free breakfast was disgusting and a sad l
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    We were told there was a 5 star breakfast. That did not even qualify as a 1 star breakfast. All we wanted was eggs and sausage. We could eat neither. Both products did not even seem real. Cold, hard, and like chemical food. The eggs were a rubbery disc, sausage off Grey and rubbery as well. We packed up and had to drive to Shari's. Breakfast cost us over $50.00 with the tip. Very disappointed.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Whirlpool Bath - Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast items were cold being served in a temporary area while normal breakfast area was being renovated. Public Jacuzzi was out of order.

    Jetted tub in the room

    Stayed in April 2024

  • Reviewed: March 18, 2024

    7.0
    Great pit stop for a short stay
    • Leisure trip
    • Couple
    • King Room with Whirlpool Bath - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It was fine

    Location

    Stayed in March 2024

  • Reviewed: February 19, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast room, pool, and spa/hot tub were all closed for renovation. There was no notice of this on Booking.com or the hotel website. If breakfast was still available, instructions on where we're not given.

    The staff was nice, the room was very comfortable and clean.

    Stayed in February 2024

  • Reviewed: February 7, 2024

    5.0
    Will not stay there again
    • Business trip
    • Solo traveler
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Hair dryer and coffee pot did not work. Half the hotel was under construction and not usable, that should've been communicated before booking.

    The bed was very comfortable.

    Stayed in February 2024

  • Reviewed: January 26, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    rarely anyone at the front desk

    broken pipes and water damage/flooding in the dining room; minimal food service and no coffee except in the rooms.

    Stayed in January 2024

  • Reviewed: December 11, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Whirlpool Bath - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Slip and fall hazard in jetted tub in the room. Shower was rather small.

    Room was nice and big jetted tub was huge but the bottom of the tub was way to slippery

    Stayed in December 2023

  • Reviewed: November 30, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Whirlpool Bath - Accessible/Non-Smoking
    • Stayed 1 night

    Breakfast items looked like they had been sitting out way to long and was afraid to eat the hot items. All but 1 yogurt in the fridge was expired,

    Stayed in November 2023

Showing 1 - 25

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